Spirit Airlines

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 5123 reviews
2/10
3 star Skytrax Rating
Filter Reviews by :
Show
1/10

"go with anybody else"

(United States)

Trip Verified | Atlanta to Ft Lauderdale. Spirit Airlines is the worst airline, they didn't have a flight attendant show up. It absolutely wrecked my plans and cost me a ton of money. Never book Spirit Airlines, go with anybody else instead.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteAtlanta to Ft Lauderdale
Date FlownMay 2019
Ground Service 12345
Value For Money 12345
no
1/10

"the worst ever flight"

(United States)

Trip Verified | This was the worst ever flight I have ever had. On the way to Vegas an extra trip was add without notification. Then the flight before the extra stop, our flight crew was 45 minutes late. Then on the way back they changed part of our party flight. To a direct flight and would not let us change ours. We left Vegas at 1140pm and got back home at 142pm the next day. The rest of our party got home 736am that morning. We hot home 6 hrs later. The whole trip my wife and I had seats side by side and our last and final flight we had to have different seats because they booked the plane and told her the plane was full and she had to take an exit seat or she couldn't fly....wow. I will never fly nor recommend anyone to fly spirit airlines.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteColumbus to Las Vegas
Date FlownMay 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"disappointed in this airline"

(United States)

Trip Verified | Austin to Chicago. First time flying with Spirit and this flight was been delayed over 4 times. 1:04 PM was the original time, then 1:46, then 2:15, then 2:46 now 3:30. I'm shocked as to how horrible this experience has been - we are not boarding until 4:20PM. I'm disappointed in this airline. I feel like everyone here needs to get some time of refund. They don't deserve any stars.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteAustin to Chicago
Date FlownMay 2019
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"Customer service was horrible"

(United States)

Trip Verified | Cancun to Detroit via Houston. Our flight out from Cancun was delayed x2 then cancelled. Next day flight rerouted to Fort Lauderdale arrived at 7:06 pm and after going through customs and retrieving luggage (luggage was placed on wrong carousel and only circled intermittently, unable to access visible cases because we weren’t allowed to) - this delayed us even further. Ran to baggage drop and arrived there at 8:20 pm. Spirit employees would not accept our luggage for 8:45 pm flight, stated we were too late, instructed to go “upstairs and rebook for next day”. No attempt made to find accommodations, given a list of hotels we could stay at - all sold out. We are still en route to Detroit 38 hours later, 3 more hours until 4 am check in, spending night sitting in airport. Never again with Spirit. Customer service was horrible, manager yelling and belittling her own employee who tried to help, ended up dragging her away forcefully by her arm.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteCancun to Detroit via Houston
Date FlownMay 2019
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"All in all I lost about $600"

(United States)

Trip Verified | This was first time that I have ever flown with Spirit airlines. Firstly, my first flight from Oakland to Los Angeles got delayed, but I wasn’t worried. However, after a while I saw that my flight got cancelled, so I called up Spirit, the guy who I spoke to was rude and uninterested. Luckily Spirit rescheduled me on to the next flight but I already lost about $200 for the hotel that I’ve already pre paid. My return flight back home from Los Angeles to Oakland was also cancelled the next day. This really annoyed me because I spent about over 24 hours without and sleep and I wanted to just get home. Spirit then refused me a flight the next morning and also refused to pay for a hotel for me to stay at for the night. Both of these cancelled flights happened to me in a span of 1 day. So in the end I had to pay another $200 for a hotel room for that night plus I had to pay another $180 for a flight home the next morning. All in all I lost about $600. Never ever gonna fly this airline again. I don’t recommend anyone ever flies Spirit Airlines, the round trip ticket wasn’t even that cheap.
AircraftA319
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteOakland to Los Angeles
Date FlownMay 2019
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
2/10

"airline is the absolute worst"

(United States)

Not Verified | This airline is the absolute worst! My ticket was $89 from Las Vegas to Tampa with Spirit Airlines. I then had to pay $41 for 1 checked piece of luggage and a minimum of $17 to choose a seat. Seriously? This more than doubles my original understood cost. I will never ever fly them again. I would rather have a layover than pay their ridiculous fees. What seems like an inexpensive flight is going to end up costing the same as a regular airline. Do not, under any circumstances, choose this airline. Well, unless you have no luggage and are fine to sit in a rubbish seat. The only reason I did not choose a zero for my overall rating is I believe the people I interacted with do care.
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteLas Vegas to Tampa
Date FlownMay 2019
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
3/10

"this crew was rude"

(United States)

Trip Verified | Las Vegas to Cleveland. I will never fly Spirit Airlines again. The aircraft was dirty, the flight attendants were not friendly whatsoever. They never announced welcome aboard flight 1968 with nonstop service to Cleveland, Ohio. They never announced the beverage cart was coming. They spent the majority of the time at the front of the plane talking and laughing with each other. I understand you get what you pay for - but this crew was rude. The captain didn’t even welcome us aboard and announce himself. Had a way better experience flying Frontier. At least they were friendly. Our flight 1969 from Cleveland to Vegas was better than our return flight 1068.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteLas Vegas to Cleveland
Date FlownMay 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
1/10

"charge for literally everything"

(United States)

Not Verified | There's not much to add to the previous reviews of this airlines. Simply put, one should only fly Spirit airline if they have no other choices. The prices are deceptively low, as Spirit will charge for literally everything. The seats are the least comfortable seats on any American-based carrier. I would describe the seats as "prison seats." Customer service is a mixed bag. It my impression that the hard-working employees very much wish to do right by their customers. That said, Spirit's culture is one of "nickel-and-diming" the customer to make up for the low fares that entice folks to book in the first place. Spirit will always choose charging the customer rather than doing what is right.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteDenver to Detroit
Date FlownSeptember 2018
Seat Comfort 12345
Cabin Staff Service 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
1/10

"never fly with them again"

(United States)

Trip Verified | This is the worst airline I have ever had the displeasure of being involved with. Not only do they charge your for any carry on bags but the in flight snack as well. Worst customer service. I will never fly with them again.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteAtlanta to Minneapolis
Date FlownMay 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"didn't even keep us updated"

(United States)

Trip Verified | Houston to Cancun. The whole flight got delayed due to flight attendant not showing up. Still waiting on the attendant or any attendant, its been 2 hours. They didn't even keep us updated, had to ask for them to tell us something. The worst airline ever.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteHouston to Cancun
Date FlownMay 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no