Spirit Airlines

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 5111 reviews
2/10
3 star Skytrax Rating
Filter Reviews by :
Show
2/10

"worst experience in flying"

(United States)

Trip Verified | Tampa to Montego Bay via Nashville. I hope I never have to fly this airline again. This was my worst experience in flying. Everyone, understand that by the time you pay for everything, you are not saving money! It's not even the fact that everything costs. It was the actual airline's inability to get me from one place to the other in a timely manner or at least explain to me why this was happening. I was traveling from Jamaica back to FL and the flight was four hours late. First were were told a time that the plane would arrive and the time moved back a couple of times until our 3:14pm flight arrived at 7:30pm. Everyone kept saying due to weather, but no one could tell us what or where this "bad" weather was. They were so blasé. We were told that we would miss connecting flights and were offered hotel vouchers. I told the staff that I had to try to make my connecting flight. The plane arrived and we were given $7.00 vouchers for food for the night. I didn't read the fine print so I'm not sure where we could eat for $7.00. Finally we made it to Ft. Lauderdale. I made it to the flight which I believe they had held for 30 minutes. On the flight from Ft. Lauderdale to Tampa, we were given $100 vouchers to use within 60 days. An email was supposed to be in my inbox within 24 hours explaining how to use the voucher. I never received an email. There is a number on the voucher to call to receive a code to activate the voucher. I got a recording and was never able to speak with anyone. The recorded information was to book flights. This was the absolute worst experience that I have had with an airline in 30 years of traveling and now I can't even use the voucher. I never want to use this airline again. I do thank God that I made it back home safely.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteTampa to Montego Bay via Nashville
Date FlownJune 2019
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
7/10

"get exactly what you pay for"

(United States)

Trip Verified | Fort Lauderdale to Atlantic City. I was very surprised with how nice the agent at the bag drop counter was in Fort Lauderdale. My last experience at this airport was not so positive. I went for the big front seat which made the journey more pleasant however if the seat could be pre-reclined better it would be great. The flight attendants were actually very nice, as someone who travels with Spirit every two months I have to say they are trying to improve perception and the crew is getting friendlier or at least better trained. Good job Spirit and please bring back the 7:00AM ACY TO FLL flight. I will fly JetBlue out of Philadelphia in a few weeks because you took that flight out of ACY. To be fair to Spirit you get exactly what you pay for, they advertise as a value airline so a lot of the negative reviews are really unfair.
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteFort Lauderdale to Atlantic City
Date FlownJuly 2019
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
yes
7/10

"crew was surprisingly pleasant"

(United States)

Trip Verified | Atlantic City to Fort Lauderdale. For a 6:45 AM flight the crew was surprisingly pleasant. This was one of Spirit’s older aircrafts with the old paint job and it looked a little bit beat up on the inside however the big front seat is always a plus, if you can, go for it. They took me from point A to point B efficiently, and on time. Spirit if you can pre-recline the big front seat a little bit more that would be amazing. I paid exactly for what I wanted and that is what I got. No major complaints here.
AircraftA319
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteAtlantic City to Fort Lauderdale
Date FlownApril 2019
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
yes
2/10

"Terrible airline"

(United States)

Not Verified | Las Vegas to Denver with Spirit Airlines. Terrible airline. Over priced baggage for poor service. Flight was delayed multiple times and partly due to waiting on a crew member who was extremely late. Not worth spending less money for the initial ticket for what we actually got. Baggage fees alone ended up being as much as a flight with better accommodations with other airlines. Nothing given to us to make up for our inconvenience. Even charged for non alcoholic drinks. Will never use this airline again and will discourage anyone I know to avoid them.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteLas Vegas to Denver
Date FlownJune 2019
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"no information or apologies"

(United States)

Not Verified | Las Vegas to Denver. Two crew members arrived extremely late and separately and didn't act as if anything was wrong. We were given no information or apologies as to why and left to feel as if our inconvenience and money doesn't matter. Never will fly this airline again.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteLas Vegas to Denver
Date FlownJune 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"confused about carry on policy"

(United States)

Trip Verified | Seattle to Dallas. I hate this airline. I was confused about the carry on bag policy and had to pay $65.00 at the gate. The flight was late, seats are terrible, customer service was so bad. I will never fly this airline again. I found other fights on Alaska that were the same price. I hope this company does not survive. It makes you so angry when your vacation starts out with horrible travel.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteSeattle to Dallas
Date FlownJune 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
1/10

"seats were super tiny"

(United States)

Not Verified | Worst flight I have ever been on. It was $55 for a carry on which is insane. Never heard of being charged for a carry on. The seats were super tiny and I had to sit, crunched up by the window because the guy beside me kept falling asleep and his arm kept slipping onto my leg. None of the flight attendants cared.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteOrlando to Denver
Date FlownJune 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"did nothing to rectify the situation"

(United States)

Trip Verified | Dallas Fort-Worth to Panama City with Spirit Airlines. Complete trash airline. Completely disregarded any of our concerns about our flight connection/time. We ended up stuck in Fort Lauderdale as a result of too short of a connection time and then did nothing to rectify the situation.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteDallas Fort-Worth to Panama City
Date FlownJune 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"it is outrageous"

(United States)

Trip Verified | Experience with Spirit Airlines was horrible. My flight was at 6.20 am. I reached the airport at 5.10am. Their self tag kiosk was total chaos. The lines were back to the end of the airport entrance. By the time, I got to the kiosk it said boarding was closed. I had to stand in another line for another hour and the customer service made us to wait for another 30 mins. They said they couldn't do anything at this time, they claim they called for 6.20am passengers. There was too much chaos in the airport for anyone to hear their call. They were ready to book in another flight 2 days later for an additional $99/person. I checked online and there was another connection flight via MYrtle beach for the same day. The agent was rude and refused to put us on that plane saying they see more than what is listed on spirit.com. She said even if I booked online, it would be a waste of money. If the seats are not available, why would they show online. Either spirit.com is lying or the agent is lying. Either way it is outrageous. The whole thing is setup for the customer to loose the money. I didn't get any refund and had to book another airlines for $1000.00. Never fly or even book Spirit Airlines.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RoutePhiladelphia to Fort Lauderdale
Date FlownJune 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"a waste of my time"

(United States)

Not Verified | Hartford to Orlando. Do not use this carrier, they are a waste of my time, booked online and selected my seats, upon receiving the reservation I did not have a seat assignment. Spent an hour on the phone with several representatives, they would not assign me seats. Trying to cancel and get a full refund, Spirit not making that easy even though I booked it literally 90 minutes ago. Did you all know that if you buy the $9 Fare club as part of the ticket purchase and then cancel the reservation within the 24 Hour limit to cancel Spirit will not refund the $59.95 fee for the $9 fare club? Even though it was part of the transaction and you haven't used the discounted rate to travel? Isn't that fraud? At the very least it's deceitful.
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteHartford to Orlando
Date FlownJuly 2018
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no