Spirit Airlines

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 5111 reviews
2/10
3 star Skytrax Rating
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10/10

"awesome flight attendant"

(United States)

Trip Verified | Austin to Detroit. I just want to make note that Corean was an awesome flight attendant, love her humor she uses well to grab your attention. She was very pleasant and polite which made the flight that more enjoyable. Great flying skills goes out to the pilot as well.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteAustin to Detroit
Date FlownSeptember 2019
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
yes
1/10

"worst customer service"

(United States)

Not Verified | New Orleans to Baltimore. Spirit has the worst customer service ever experienced. If you check in within an hour of the flight you are not guaranteed a seat. They also offer terrible consolations for their mistakes. I will never fly through them again.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteNew Orleans to Baltimore
Date FlownSeptember 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
1/10

"the staff is rude"

(United States)

Trip Verified | Chicago to La Guardia. I had been assigned to the seat, and the flight was oversold. At the boarding gates you are treated as if you were a garbage, the staff is rude.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteChicago to La Guardia
Date FlownSeptember 2019
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
2/10

"Never again!"

(United States)

Trip Verified | Baltimore to Orlando via New Orleans. Lost my brother/make up artists bag so my brother had no suit and no make up for the wedding/bridal party. Said they would call at 5am the day of the wedding and never did. If they had called as promised the following would never have happened: When he finally got his bag it was 30 minutes before the ceremony and only because a family member went to pick it up after Spirit refused to deliver it. Spirit ruined a $15,000 wedding day. I have submitted 4 claims and spent 2 hours on the phone and no one is doing anything or responding. It is excuses, “not my department”, etc. Never again! Horrible airline.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteBaltimore to Orlando via New Orleans
Date FlownSeptember 2019
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"can not fly Spirit ever again"

(United States)

Not Verified | Boston to Orlando. I flew on Spirit Airlines in 2018 and just recently in September of 2019. In 2018 our plane was delayed for hours. In 2019 I was charged $65 at the gate for a carry on bag. Agreed, I did not know that Spirit charged for a carry on but I still can not fly Spirit Airlines ever again. They have low fares but very high extras. Never Again
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteBoston to Orlando
Date FlownSeptember 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"Seriously don’t recommend"

(United States)

Trip Verified | Los Angeles to Chicago. Do not fly Spirit. They delayed our flight so many times and kept us waiting in the plane for over an hour and didn’t even give us many updates. The gate staff tried to pull me and my family out of line multiple to times to make us pay for our carry one when they met the requirements. Seriously don’t recommend flying here - wasted all of my day.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteLos Angeles to Chicago
Date FlownSeptember 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"It’s a total rip off"

(United States)

Trip Verified | Tampa to Atlantic City. Do not fly Spirit. I repeat: Do not fly Spirit. It’s a total rip off. My spouse and I have traveled back and forth several times, as my father lives in Florida. This airline is delayed 9 times out of the 10 we have flown. The staff are horrendous. On more than one occassion, the crew never even showed up to fly the plane. Then today, some staff member walked up to me and made me pay for my personal item, which I have brought with me on every single trip and it fits under the seat in front of me. 65 dollars, might I add, when it should have been free. This is a Mickey Mouse company that should be shut down!
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteTampa to Atlantic City
Date FlownSeptember 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"Very bad customer service"

(United States)

Trip Verified | First of all Spirit Airlines has very cold hearted employees working for them. I had a flight to catch at 4:43pm at Houston airport. Due to the traffic I set in for 4 hrs. Only because due to the tropical storm they had 4 days ago that had parts of Houston under water. The highway to the Bush international airport was close due to flooding. So this made travelers have to take another route. Which we set in for 4 hours. I called Spirit Airlines to see if they can work something out due to this not being my fault. I had one of the customer service laugh at me like I was a joke, one of the supervisors was very sarcastic about returning my money or giving me another flight. She told me it was nothing they can do but I can purchase another ticket that you just lost your money. No kind of heart at all was very ugly. I will not do purchase a ticket with them again. Very bad customer service. I and my family will not be getting flights with them anymore. And I will make sure to let friends and others know.
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteHouston to Denver
Date FlownSeptember 2019
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"lack of customer service"

(United States)

Trip Verified | When entering the plane. There was stuff caked onto the little tables in front of the seats. There was also orange spots by the vents, our first stop was Denver Colorado, the flight crew said that we could get off the plane but then was rude about it saying we had to be back on or they were taking out stuff with them and we wouldn’t be getting it back. My friend tried upgrading there ticket into a larger seat because he is tall and was just very uncomfortable the lady was very snobby and said “it’s not my fault that your tall And decided to fly”. Upon leaving going to our second stop we arrived in Chicago And the gate agent Patricia was very helpful and the nicest one that we had met the whole entire day meanwhile we started flying at 9 am and got to Chicago at 4:30 pm. So many hours of dealing with rude people for simple questions. The only nice person was Patricia in Chicago who was able to upgrade our seat and make everyone a little bit more comfortable for the remaining 3 hour trip back to New York. Baggage - the baggage weight is 10 pounds lighter so 40 pounds is what you have to stay under when almost all other airlines is 50 pounds and under. The baggage fees are crazy 50 bucks for one bag and your carry on bag is 65 plus if you go over the 40 pounds you have to it the $50.00 plus additional $65.00 just to board. You pay if you want to switch your seat, you pay for sodas, water is $3.00 literally everything. The only free things is a cup of ice and that depends on the crew working. This is by the far the worst flying experience that I have dealt with and it is ridiculous the lack of customer service with this airline the simplest of questions they give you an attitude.
AircraftA321
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteLas Vegas to New York via Denver
Date FlownSeptember 2019
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"completely ridiculous"

(United States)

Not Verified | Orlando to Newark. The voucher I received from them to make up for the headache I had to deal with due to my flight being delayed 4hrs I’m not even able to use. The flight I try to use it on I was told I can use it due to the flight not having a base fare. That is inexcusable. They don’t care about customers at all. The fact that I already had to sit and wait for hours for a delayed flight, arrive extremely late to my destination, being practically late for military duty then get a voucher that I can’t even use is completely ridiculous. I would never recommend this airline to anyone.
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteOrlando to Newark
Date FlownSeptember 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes