Spirit Airlines

✅ Trip Verified | Los Angeles to Oakland. Too much hidden charges. I booked a flight from LAX to OAK for 57 USD one way and due to the hidden charges such as an extra carry on bag and a like, I was forced pay to 140 USD just for luggage. Its cheap for travelers who doesn’t have any luggage with them to travel with.

✅ Trip Verified | Pay the extra money and fly any other airline - especially out of Ft Lauderdale. It's maybe $50 extra to fly other airlines The service is terrible. Customer service is not a requirement for Spirit.

✅ Trip Verified | New Orleans to Fort Lauderdale. Honestly, just don't do it to yourself. Pay the extra money to avoid the hell that comes from this airline. My first flight was cancelled. My second flight is delayed. It is now 6-hours later than when I was supposed to leave. Everyone on my flight said this always happens with Spirit. Just stay away.

✅ Trip Verified | Chicago to Jacksonville. Traveled with my granddaughter and the same luggage both flights, they tried charging for carry ons on my return home. Called me rude threatening to not let me board the flight. Cost me to lose more than 200 dollars worth of clothing and to have an anxiety attack. I won't ever fly Spirit again. I know I've recommended Spirit in the past but never again.

Not Verified | Los Angeles to Chicago. I had the worse service I have ever had flying in my life. I flew to Chicago and then my return flight was cancelled. the only thing spirit was willing to offer me was a return of only about 2/3 of the cost of my ticket or a replacement ticket 3 days later. They did not offer to pay for my accommodations while stuck in Chicago for three days or anything I was simply stranded and had to pay more then twice the amount they promised to refund me to return to Los Angeles. Now I have discovered that they never returned the measly 150 dollars they said they would pay me after spending two hours on the phone waiting to speak with a manager.

Not Verified | Pittsburgh to Los Angeles. Loved this airline. Great customer service. They were very accommodating to my last minute modifications. Will transact with them in the future again.

Not Verified | Absolutely the worst! Told us we needed to deboard the plane on a 1 stop (msp) flight from Baltimore to Denver due to change of flight crew. Once off the flight the said it was canceled due to mechanical. Then when they started to rebook us they said we were canceled due to weather. Funny all the other airlines are still flying in and out of Denver. Of course if they say it is weather they do not have to accommodate us like they do if it is mechanical. Cant rebook us until the morning. No offers of hotels, no food vouchers. Nothing. Wont book us on the airlines that are flying. Wont help with our luggage. I rebooked with frontier and am flying out later this evening. Went for my refund and it will be 7-14 days for it to be processed. Funny their cancellation was immediate but returning my money is not. First and only flight with this airline. I will never fly them again.

✅ Trip Verified | Chicago to Las Vegas. This was the worst flight from start to finish. I booked my flight based on when my ride could get me to the airport and I should have gone the usual route with United or Alaska or American, but I tried Spirit. They took my money for the flight but when it came time to pay for my bags it was a super hassle. I had to call three separate days trying to pay a huge fee for two bags. Those two bags never made them to the destination. Customer service was no help what so ever and when I asked to talk to a supervisor I was hung up on twice after waiting on hold for thirty mins each time. Customer service basically blamed the inter website the other carriers and took no responsibility for any on it. When I arrived Honolulu neither of the two bags that I paid $100 to have them checked in never arrived. Now they are in Las Vegas or Chicago and there is no one available to tell me where and when I can have them put on the correct plane to the original destination. Worst airline experience ever. There was also a rat in the gate in Chicago . Flight left late bc another Spirit flight was delayed . And I almost missed my connecting flight in a different terminal. Never again. I recommend you never doing it either. I should have read any of the horrible reviews before pulling the trigger on the ticket. But no refunds etc kept me stuck with these losers.

✅ Trip Verified | Boston to Myrtle Beach. I take all of my trips flying Spirit with no problems at all. This year alone, I’ve flown to New Orleans in March and to Boston in June and in October. I’ve always had a decent experience. Except my most recent trip. As my personal item, I always take my small, black Hurley duffel bag with no problem at all. A lady working up front, questioned my bag. The bag looked bulky, I had just spent 3 days in my hometown, gifts for everyone! I look at her confused reassuring her that I always use this bag when flying with them. She told me to fit it in the tray and if it fits to get back in line. Of course, I fit it inside the personal item tray and get back into line. Again, she questions me and I explain to her I just did it and it fits. She looks at me as if I was lying and said a carry on is $65. I refused to pay. I spoke with the supervisor who was not accommodating whatsoever. I explained to her how often I have traveled with you guys and have never had a problem with my personal item. With lots of attitude, the supervisor and the lady working up front turn to each other in which they start bad mouthing me in Spanish, not aware that I am Hispanic and can understand them. This made me extremely upset, I tell them that I’m fully aware of their conversation. I cannot believe it. The supervisor even threatened me saying she would remove me from the flight if I didn’t cooperate. After this awful experience, I will never fly with Spirit again. The prices are great, however the customer service and accommodation to frequent flyers is poor. I cannot believe this was my experience before a 5AM flight. I would not recommend to others, and I will take my business elsewhere. I even filed a complaint in which they did not grant me a refund. Ridiculous. Cheap airline with no accommodation. Pay the extra and fly elsewhere. Trust me, it’s not worth it.

✅ Trip Verified | I took a flight leaving Vegas, headed to Atlantic City, with a four hour layover in Atlanta. My bag was paid for and checked. my flight landed on Monday. I unpacked my belongs on Tuesday. During that time I noticed that my bag of souvenirs were missing. Before checking my bag, I spent almost $150.00 in the gift shop buying things for my family and friends. The entire bag was stolen out of my checked bag. I called Spirit to file a report and was told that their policy is "all reports must be made within four hours!" I've taken several flights and I've never unpacked my bag within four hour of landing. I would have been happy with the agent taking the information and making a record that things go "missing" while the bags are checked. There policy is unacceptable and their workers should not go into peoples bags. I will not take another flight with Spirit again