Spirit Airlines

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 5111 reviews
2/10
3 star Skytrax Rating
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1/10

"would never fly Spirit again"

(United States)

Not Verified | Pittsburgh to Orlando. I would never fly Spirit again, I don't care how cheap it is. Service is terrible, too many hidden charges. They charge for baggage and seats. I booked 2 tickets together and they separated me and my husband seats. This really pushed me over the edge and ruin the start of my vacation. Dont fly with them, customers satisfaction is not a priority.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RoutePittsburgh to Orlando
Date FlownNovember 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
2/10

"extra $110 dollars for nothing"

(United States)

Not Verified | Phoenix to Dallas. My pregnant daughter was set up by me in first-class which was not first-class at all only bigger seats for extra dollars. Then she was charged 60 dollars for her one carry on bag. The flight was delayed 2 hours and then everyone on the plane was offered something to drink except her. She landed and I was so upset. The least you could have done was offered her some water and the extra $110 dollars for us nothing. I will never fly Spirit again and make sure everyone I know will hear the same thing.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RoutePhoenix to Dallas
Date FlownOctober 2019
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
2/10

"140 USD just for luggage"

(Philippines)

Trip Verified | Los Angeles to Oakland. Too much hidden charges. I booked a flight from LAX to OAK for 57 USD one way and due to the hidden charges such as an extra carry on bag and a like, I was forced pay to 140 USD just for luggage. Its cheap for travelers who doesn’t have any luggage with them to travel with.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteLos Angeles to Oakland
Date FlownNovember 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
1/10

"service is terrible"

(United States)

Trip Verified | Pay the extra money and fly any other airline - especially out of Ft Lauderdale. It's maybe $50 extra to fly other airlines The service is terrible. Customer service is not a requirement for Spirit.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteCancun to Atlanta via Ft Lauderdale
Date FlownNovember 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
2/10

"just don't do it to yourself"

(United States)

Trip Verified | New Orleans to Fort Lauderdale. Honestly, just don't do it to yourself. Pay the extra money to avoid the hell that comes from this airline. My first flight was cancelled. My second flight is delayed. It is now 6-hours later than when I was supposed to leave. Everyone on my flight said this always happens with Spirit. Just stay away.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteNew Orleans to Fort Lauderdale
Date FlownNovember 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"won't ever fly Spirit again"

(United States)

Trip Verified | Chicago to Jacksonville. Traveled with my granddaughter and the same luggage both flights, they tried charging for carry ons on my return home. Called me rude threatening to not let me board the flight. Cost me to lose more than 200 dollars worth of clothing and to have an anxiety attack. I won't ever fly Spirit again. I know I've recommended Spirit in the past but never again.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteChicago to Jacksonville
Date FlownNovember 2019
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

Spirit Airlines customer review

(United States)

Not Verified | Los Angeles to Chicago. I had the worse service I have ever had flying in my life. I flew to Chicago and then my return flight was cancelled. the only thing spirit was willing to offer me was a return of only about 2/3 of the cost of my ticket or a replacement ticket 3 days later. They did not offer to pay for my accommodations while stuck in Chicago for three days or anything I was simply stranded and had to pay more then twice the amount they promised to refund me to return to Los Angeles. Now I have discovered that they never returned the measly 150 dollars they said they would pay me after spending two hours on the phone waiting to speak with a manager.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteLos Angeles to Chicago
Date FlownJuly 2019
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
10/10

"Great customer service"

(United States)

Not Verified | Pittsburgh to Los Angeles. Loved this airline. Great customer service. They were very accommodating to my last minute modifications. Will transact with them in the future again.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RoutePittsburgh to Los Angeles
Date FlownOctober 2019
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
yes
1/10

"I will never fly them again"

(United States)

Not Verified | Absolutely the worst! Told us we needed to deboard the plane on a 1 stop (msp) flight from Baltimore to Denver due to change of flight crew. Once off the flight the said it was canceled due to mechanical. Then when they started to rebook us they said we were canceled due to weather. Funny all the other airlines are still flying in and out of Denver. Of course if they say it is weather they do not have to accommodate us like they do if it is mechanical. Cant rebook us until the morning. No offers of hotels, no food vouchers. Nothing. Wont book us on the airlines that are flying. Wont help with our luggage. I rebooked with frontier and am flying out later this evening. Went for my refund and it will be 7-14 days for it to be processed. Funny their cancellation was immediate but returning my money is not. First and only flight with this airline. I will never fly them again.
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteBaltimore to Denver
Date FlownOctober 2019
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"neither of the bags arrived"

(United States)

Trip Verified | Chicago to Las Vegas. This was the worst flight from start to finish. I booked my flight based on when my ride could get me to the airport and I should have gone the usual route with United or Alaska or American, but I tried Spirit. They took my money for the flight but when it came time to pay for my bags it was a super hassle. I had to call three separate days trying to pay a huge fee for two bags. Those two bags never made them to the destination. Customer service was no help what so ever and when I asked to talk to a supervisor I was hung up on twice after waiting on hold for thirty mins each time. Customer service basically blamed the inter website the other carriers and took no responsibility for any on it. When I arrived Honolulu neither of the two bags that I paid $100 to have them checked in never arrived. Now they are in Las Vegas or Chicago and there is no one available to tell me where and when I can have them put on the correct plane to the original destination. Worst airline experience ever. There was also a rat in the gate in Chicago . Flight left late bc another Spirit flight was delayed . And I almost missed my connecting flight in a different terminal. Never again. I recommend you never doing it either. I should have read any of the horrible reviews before pulling the trigger on the ticket. But no refunds etc kept me stuck with these losers.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteChicago to Las Vegas
Date FlownOctober 2019
Seat Comfort 12345
Cabin Staff Service 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no