Spirit Airlines

✅ Trip Verified | Ft Lauderdale to Columbus. We came to the gate 13 mins before departure and they didn’t let us in. Family of 5. Before, spirit rep assured us we have plenty of time and told to stay in the line to drop off luggage. Spirit rep offered rebooking in 3 days. We rented a car and drove 24 hours to get home before Monday. It took Spirit 10 days to deliver our luggage. No refund or credit toward next flight. Wasted $1600. Hope they will be out of business soon.

Not Verified | Indianapolis to Los Angeles. Absolutely the worst airline. I received notification less than 24 hours out that my flight itinerary was changed. I logged into the website and the new flight was 12 hours different and didn't work with my travel schedule. I attempted to call the airline and got a busy signal repeatedly (guessing they were experiencing high call volume). I couldn't get an acceptable change online so I immediately booked another carrier because I had less than 24 hours until I needed to travel and available flights were becoming limited. I later learned that my original flight was again available. Since I had already replaced my flight with another carrier I attempted to cancel my Spirit flight. I was offered $10 credit and no refund. I finally got a hold of customer service and explained the situation and they refused to offer me anything other than the $10 credit and no refund. They said it was an error via their website and the original flight was never changed so any change or cancellation was voluntary and not subject to a refund. The only reason I replaced my ticket with another carrier was because of their communication that my flight was cancelled and my inability to get a hold of anyone by telephone immediately. They simply did not care. Will never book this airline again and will obviously share this info with anyone willing to listen.

✅ Trip Verified | Myrtle Beach to La Guardia. Like my first flight, the second was late and boarding was also delayed. I will gladly pay more for any other airline besides Spirit, because they nail you with hefty carry on fees. Even though they know they are delaying their customers, no drinks or snacks are offered. Their only offer is the flight attendants peddling credit cares before landing.

Not Verified | Cancun to Orlando. I honestly do not like this airline, they want you to pay for everything, that means luggage and even food. They do not offer food or snacks at all for free, the seats are horrible very uncomfortable. I will never fly with them again.

Not Verified | Dallas Ft Worth to Tampa. I bought a round trip ticket. Due to unforeseen events I missed the return flight. I was unable to contact them due to internet issues and didn’t even think to call. I went to the desk at the airport and explained my situation. They were kind and took care of me. It was unexpected what they did for me. I am a Spirit Airline customer. They care and I believe in them.

Not Verified | I must say this has been my worse airline experience. Came to airport early because took a cruise, was told we could check our bags at a certain time. Arrive back to the ticket station at that time and then was told had to wait another 45 min before could take my bags. My issues comes with being told misinformation from the start and still having to wait when i have already had to wait 4 hrs since my cruise ship was moving fast to let the airport people off so they wouldn’t be pushing for time. Meanwhile the other group members that used a different airline but flying out at same time was able to check their bags regardless of the time. Thanks for the flight but it will be my last.

Not Verified | New York to Myrtle Beach. Flight was delayed 3 hours. They kept claiming paperwork was needed to be processed. Everyone was extremely dissatisfied. No drinks or snacks were offered. I had to pay $65 for my carryon, even after being delayed 2 hours.

✅ Trip Verified | Los Angeles to Chicago. $65 for an item that I'd made sure to pack everything in and was checked okay on a previous flight with this airline. Now is not okay because the wheels can't fit into that little spot you call for a personal item? I can understand charging maybe 25 dollars like other airlines for a carry-on bag, but just last year it was 50 dollars only. Even for a flight that I'd booked a month out this flight wasn't even cheaper than normal to justify such a charge. The only reason I'd taken this airline was because the dates worked out with my work schedule. Never again, I'm going to book even earlier to avoid this cash-grab of a company. The only thing was, even though I was mad the women who took care of me let me be in Zone 1 when boarding. I feel bad for my display in anger towards her only because the flight staff have nothing to do with their company's greediness.

✅ Trip Verified | Dallas to Phoenix. The flight attendants were extremely rude and unprofessional. I usually fly with American. I am in shock. Other airlines are polite and treat the passengers very well.

✅ Trip Verified | Indianapolis to Orlando. First time flying with Spirit. The flight is over 2 hrs delayed because a flight attendant got sick. Customer service agents are rude. They told everyone to go sit down because they are trying to work. Lied to us over an hour ago said we would be boarding in 7 minutes. Rude. Unprofessional. First and last flight with Spirit. Because you had one employee get sick an entire flight of people had to wait for 2.5 hrs. Hire some back up people and get a plan.