Spirit Airlines

✅ Trip Verified | I tried to establish a way around blasting Spirit on social media, but their customer service is as inept as their business model is a failure. Of my 5,000+ flights, this was the worst and one I’ll never forget. I’d give a negative rating if I could. I boarded flight 403 with service from LAX-FLL last week with a quick layover in Atlanta. The boarding process went smoothly, but a few minutes in the pilot notified us and said they detected a leak, which means it’ll be slightly delayed while they investigate. No big deal, right? Wrong. We continued to receive texts about the delay lasting longer and longer. The flight was connected to the jetway, but the captain told us over the loud speaker, “sorry folks, if I allow you to disembark it could cause a further delay if you get food or lost in the terminal. For that reason, you cannot get off the plane.” The delay lasted 4 hours. The cabin did not have air conditioning. We were all drenched in sweat, fanning ourselves, in absolute misery. We were not offered any food, water, or any explanation as to why they wouldn’t even let us purchase water on the plane! We were forced to stay on this flight all while we were connected to the jetway! If they let us off the plane, we could have at least purchased items, but they would not serve us anything. Once we were airborne, the flight attendants gave us stale biscotti cookies that looked like dust. Oh yeah, with no water. It was inhumane. As you can imagine, tempers among the passengers flared, and instead of being professional, the flight attendants were just as nasty back. I could not believe what I saw that day. I have never experienced anything like this, and I’ve never seen flight attendants so nasty. After 10 hours of travel time, you can imagine the pain I was in from their terrible metal seats. I immediately contacted the airline demanding a refund. First of all, they tried to offer a $50 FFV. Do you think I’m insane and would fly you again? Second, they accused me of lying and that passengers were deplaning hanging out in the terminal. Funny, my video contradicts the statement they gave. Fortunately, I have proof of the captain making the announcement I described above. Spirit asked me to send it to them, which I did not oblige as it could be tampered with or altered to benefit them. I also have videos with passengers fanning themselves and nearly in a heat stroke as we were kept hostage on the flight. We were in miserable conditions, and it could have caused an emergency. I tried to be respectful and handle this privately, but you guys have left me no choice to take it to the next level. Your handling of this shows me you do not care about our wellbeing or safety. To anyone who reads this, do not fly Spirit. They treat their passengers worse than animals. I only chose the airline because I had a quick meeting. It was cheap and I got what I paid for. I have flown nearly 300K miles in my young life, and I fly three times a month. With that said, there is nothing worse than their product. You actually spend more money than other airlines when you factor in bags, water, pain in your back, etc. Spend the extra couple dollars on a real airline and don’t be cheap. I will never fly you again.

✅ Trip Verified | We missed our connecting flight because the first plane was delayed to take off. The agent told us that since it was due to bad weather, they were not responsible to help us out. All Burbank flights same day were either full or not available to us. We absolutely had to be back home that day. Both my husband and I lost a full day of work that cost us a lot of money and stress. In the end, when we realized that no help could be reached from Spirit Airlines, we ended up renting a car and driving ourselves from Las Vegas to Burbank, extending our trip by another 10 hours. We were exhausted and unsatisfied. I just never knew that bad weather is somehow the passengers fault. Never flying with them again.

Not Verified | Las Vegas to Indianapolis. Will never fly this airline again. Spirit lost my luggage that was checked on time in Vegas. Unfortunately for me I had prescriptions in my bag as well. I filed the luggage report in Indy and found out later the report was never even put into the computer. I have been given the run around and offered no assistance in locating my bag only been told "good luck in finding it". I just continue to be given different phone numbers to call myself, however they don't ever answer their phone. Don't fly Spirit if you value your belongings or time. Not worth the "savings"

Not Verified | Fort Lauderdale to Baltimore. I must say for the first time flying with Spirit Airlines I have no complaints, I thought they were pretty organized and I got home and to my destinations safely. Thank you Spirit Airlines.

✅ Trip Verified | Seattle to Indianapolis via Las Vegas. I approached the staff at the gate if I could change my seat by the isle because I have a bladder issue that I need to constantly use the bathroom. The lady said we charge extra for that and I said I heard flight is not full can you just make accommodations since I already paid almost a hundred on my luggage. She gave me the smirk and look of disgust and rolled her eyeball. I decided to sit down and ignore her. They charge very high for checked in luggage with the lowest weight allowed. Very strict on the size of personal item and will charged carry on bag. They keep announcing too that they do charge for carry on bags. They charge $43 for 40 lbs and god forbid you went a pound over then they charge you $30 more. And one of the flight attendant is so loud and she talked the whole trip where everyone in the airplane can hear her. I finally had enough of her and told her to shush she should know better she works there and everyone’s asleep. But she ignored me and continued to talk. I will never fly again with spirit air. Worst service, worst staff, worst airline.

Not Verified | My family and I flew on Spirit Airlines this past July. Upon returning to the U.S. my husband became critically ill and had to be transported to the hospital there in Ft Lauderdale upon landing where he passed away two days later. The day he died all we wanted to do was get home to Dallas where we could be alone with our grief. So we called Spirit and explained the situation and told them that when my husband got sick upon landing we were not able to make our connecting flight to Dallas but all we wanted to do was go home that day. Customer service did not even say they were sorry for our loss or work with us to try and get us home. We will never fly Spirit again. We called Southwest and they were so kind to us and got us on the next plane to Dallas. When we arrived at Southwest ticket counter the ticket agent even pre boarded us and came out from behind the counter and cried with us. That’s good customer service Spirit! Southwest has you beat.

✅ Trip Verified | We were set to depart from Myrtle Beach to Fort Lauderdale to board a cruise and the flight was initially delayed due to heavy fog and rerouted to Charlotte around 7:30am. There have been several planes land in the Myrtle Beach airport since the heavy fog delay and yet our flight continues to be delayed. Originally set to depart at 7:30am is now not set to depart until 1:12pm. We are now missing our board time for our cruise. This was our Christmas gift to the kids. Thank you Spirit Airline. To anyone else considering flying Spirit Air for the savings, spend the extra money and book with another airline. This was a $3,000 loss for us (cost of cruise).

✅ Trip Verified | Newark to Charlotte. Spirit Airlines is no-frills no food no drink no wifi with the understanding that it is less expensive. As it turns out that is false unless you travel with no assigned seat and NO luggage only a purse or backpack. If you even bring a small carry on it is going to cost $$$. Will never fly this airline again as it turned out to be more than others after all the hidden fees. The carry on cost more than to check a bag and if you wait until you get to the air port it cost even more for the same item. Not sure why as you have to hand your bag to the ticket agent anyway!

Not Verified | A very draining, strenuous, and costly experience. I booked a flight 11-28-19 from Nashville (BNA) to Los Angeles (LAX) for my son’s 6th birthday on the 29th. I checked in Nov. 28th Thanksgiving night to the Nashville (BNA) airport in route to Los Angeles (LAX) and checked in my bag for $55 at the Spirit terminal. I booked through Spirit airline from Nashville (departure 9:48pm) to LA, with a layover in Las Vegas (arrival 11:59pm 11-28-19) then from Las Vegas (departure 9:12am) arriving at LAX (10:31am ). Upon arriving to LAX I realized my bag was not there. I immediately went to Spirit baggage claims to check and the representative was very helpful in an attempt to find the bag. However, after several attempts to contact the Vegas terminal I was informed to contact baggage claim or corporate within 24 hours or I will be contacted if/when the bag is located and given a claim number. I was informed that the bag could possibly arrive upon the next couple Vegas arriving flights at later times in the day. I had to extend my stay close to the airport until 12-03-19. This now plays a role into my finances that were not expected. I'm now filing this after officially the fifth day as I was instructed to. Not once I have received a phone call nor email in regards to my bag nor update. I've filled out the property form of all my belongings, unexpected expenses due to situation (extended hotel stay $144.00 for two nights). Due to the troubles I was offered a $50 voucher for a future flight. Once I decided to return back home I booked a flight online, but could not apply the voucher. I was told based on the flight being with two different airlines (American Airline from LA to Vegas, then Spirit from Vegas to Nashville) that the voucher could not be used. Once I booked the flight for 12-3-19 from LA to Nashville, it was set for departure from LAX at 4:30pm then connect in Vegas and departure to Nashville at 11:59pm. During the night I received and email of flight change. The 4:30pm departure had been set back to 9:30pm, with the same layover and departure for Spirit from Vegas to Nashville being at 11:59pm. Upon arrival to the departure gate the flight was delayed til 10:30pm. Once this was announced I immediately contacted a Spirit representative to inform me that I would be arriving at the Vegas airport with a short period of time to get to the departure gate for Nashville and could the notify the airline. The representative said she would. Once I arrived I immediately ran towards the gate in which happen to be completely on the other side of the airport. I arrived at the departure gate within ten minutes of the actually departure time and the plane was still locked into the port. No one was a the gate to help.

✅ Trip Verified | Chicago to Baltimore. I asked to escort my 82 year old grandma because she doesn’t know how to get the the gate nor get on the plane. The employee said that was not possible because they do not have that service. So we got the wheelchair service. I asked the employee who was checking her in, if that person was going to take her onto the plane and if she would also get that service to her arrival, so she wouldn’t get lost, and she said yes! Later on, received a call that my grandma had lost her flight because she had wandered off! That the wheelchair service person said they just sat her down and left her there. When talking to the supervisor she said that the wheelchair only takes her to the gate that we should have had a family member escort her. From the beginning I asked for that and they said they do not offer that. It is ridiculous how employees are not trained enough to know this type of information, and for the wheelchair assistance to have at least some common sense. Why would you leave an 82 year old women alone. This is not her first time flying in Spirit Airlines and we always had the wheelchair assistance and this was never an issue before. Spirit Airlines should definitely train their employees and also the wheelchair service employees.