Spirit Airlines

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 5111 reviews
2/10
3 star Skytrax Rating
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1/10

Spirit Airlines customer review

(United States)

Trip Verified | Ft Lauderdale to Raleigh Durham. I had a personal item That I measured as instructed when I purchased my ticket. My friend who also was on this flight had the exact personal item as me and didn’t pay luggage and didn’t get Charged before entering TSA. i Had to pay $ 55 for a bookbag. After paying the $ 55.00 for the personal item I truly believe it was not right. A supervisor was approached with this complaint by my family member who was not Flying. The supervisor said one moment I am going to go to the terminal to check in a moment. The moment turned into almost 25 minutes and at that point the airplane departed and he was unable to double check our dispute with the physical bag. The rudeness of this supervisor was beyond believe after making my family member wait for nothing. I will never travel with this airline again the price is cheap but their customer service is cheaper. They are unprofessional and disrespectful.
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteFt Lauderdale to Raleigh Durham
Date FlownJanuary 2020
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"would not refund or provide a future travel voucher"

(United States)

Trip Verified | I flew to Orlando and two days before my return flight my husband was diagnosed with influenza B. The local clinic said he was contagious and should not fly. I rearranged my flight for a day later. I was charged the full amount for new flights. I contacted Spirit Airlines and they would not refund or provide a future travel voucher! They preferred that we get on the plane and infect their 200 plus passengers! I will never fly this irresponsible airline if that is how they feel about the passengers.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteChicago to Orlando
Date FlownDecember 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"never fly Spirit Airlines again"

(United States)

Trip Verified | Newark to Houston. It is famous for being cheap but the quality and service are extremely poor. The seats are not adjustable. You have only one position from taking off to en-route flying. I guess that's how they can pack more people to make the price looks cheaper but very uncomfortable during flying. You think that you got good deal for the lower ticket price but they will get their money back with surprise charges that all other airlines will provide for free. There is no free drink and snack service even for long flight. They charge from $3.00 for a bottle of drinking water up to $65.00 for standard carry on luggage bag that will be free for all other airlines. I lessons learnt is never fly Spirit Airlines again.
AircraftA321
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteNewark to Houston
Date FlownJanuary 2020
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"charged for a carry on bag"

(United States)

Trip Verified | Atlanta to Cleveland. I will never fly Spirit Airlines again. I have never ever been charged for a carry on bag, $50 really? And the checked bag cost $55.00 for a grand total of $105 for my baggage. That is highway robbery. Then to make matters worse as if it could get any worse, you have to pay for a beverage or snack. What, really? Spirit Airlines should be ashamed of themselves. You will neverhave me for a customer. They draw you in with the cheap airfare, but then charge you an arm and a leg for everything else.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteAtlanta to Cleveland
Date FlownDecember 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
1/10

"This experience was terrible"

(United States)

Trip Verified | Indianapolis to Orlando with Spirit Airlines. Paid for 2 checked bags. Found out needed to pay for Carry on and informed them again Military and they didn't charge me for that carry on. Said I get 2 checked bags and one carry on for free. Cannot get a hold of anyone to get refund for the extra we paid for checked bags. Seems to look cheaper at first but after all the nickel and dime rubbish it is not! This was our first flight as a family and I am sure if I purchased directly from the airline it would have been the same. This experience was terrible!
Type Of TravellerFamily Leisure
Seat TypePremium Economy
RouteIndianapolis to Orlando
Date FlownDecember 2019
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"always a nightmare"

(United States)

Trip Verified | Dallas to Ft Lauderdale. I have flown Spirit now for a total of 6 trips of which 3 of the 6 were canceled or I was bumped or lied to about my ticket even existing and unnecessarily had to buy an additional ticket, hotel stay because of the complete dishonesty and overbooked flights on the planet! All on purpose with no recourse other than a nightmare website and incompetent call center with hold times of over an hour to try and settle any dispute that is completely Spirit Airlines fault! I have spent hundreds and hundreds of extra ticket costs along with missing work due to the incompetent customer service operator and lack of trust in this airline for the remainder of my life. Spirit Airlines overbooks flights at low prices and then will bump or cancel or lie about your flight without reason or recourse to make it right or refund your money. The lines are a zoo at the airport because of this and it always a nightmare to get through security anywhere near the Spirit Airline gates/terminals!
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteDallas to Ft Lauderdale
Date FlownDecember 2019
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
4/10

"It's cheap but not worth it"

(United States)

Not Verified | Fort Lauderdale to Greensboro. There was a 2 hour delay for rain, and I kind of understood but the other airlines had no delays. What was bad about the whole think is they didnt communicate any of the changes and if you asked any questions they made you feel like you was bothering them. They are clearly not a professional airline. I flew American on the way down and had no issues. Very understaffed at the customer service where you check in, you are more less on your own, I asked one person for help leaving fort Lauderdale airport he told me to read the signs and seemed very upset I asked him a question. Next trip I will reconsider using spirit again. It's cheap but not worth it.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteFort Lauderdale to Greensboro
Date FlownJanuary 2020
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
1/10

"be aware of deceptive statements"

(United States)

Trip Verified | I booked my ticket on Sunday March 1st from Dallas to Santo Domingo for March 12th. I started to have second thoughts about the trip due to concerns about the covid-19 virus and contacted them on Monday March 2nd to discuss options. They indicated I could cancel then and receive a full refund. I asked them when was the deadline for a partial cash refund and was told I could receive a partial refund up to 7 days before the flight. I attempted to cancel my reservation this morning March 4th and was told I could only get a airline credit. I was lied to. The $667.00 dollars is a small, so I'm willing to eat that, since I really have no other choice. Please be aware of deceptive statements and written polices when thinking about flying discount carries like Spirit Airlines. Stick to major carriers if you can afford it. There was a $200 dollars differences between Spirit Airline fare and American Airlines fare. Based on my experience with Spirit Airlines, that $200 dollars would have been well spent.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteDallas to Santo Domingo
Date FlownMarch 2020
Value For Money 12345
no
10/10

"the cheapest to fly"

(United States)

Trip Verified | Las Vegas to San Diego. It was the cheapest to fly with Spirit Airlines, the ticket prices are so cheap I honestly recommend everyone to fly with them. It’s fun traveling with them, there’s prizes when your on board such as free tickets, just pay attention to the flight attendants.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteLas Vegas to San Diego
Date FlownJanuary 2020
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
yes
9/10

"had a good experience"

(United States)

Not Verified | San Juan to Fort Lauderdale. I’ve had a good experience. Cabin crew and even the pilots were nice. No issues with them whatsoever. The service was amazing. Although the seating was not the best.
AircraftA321
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteSan Juan to Fort Lauderdale
Date FlownApril 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes