Spirit Airlines

Not Verified | I flew Spirit for the first time today. Like most travelers I try to find the best bang for my buck. After having flown AA from Atlanta to Ft Lauderdale I was unprepared for my return flight via Spirit. The check-in process was easy enough but I quickly found that my carry on (which was free with AA) was going to cost me $50 with Spirit. So much for saving money. The boarding process was a bit hectic. They load by zones but it doesn't really matter because I saw several people among the first boarders that were seated in the same zone as I was. One of which had managed to stroll onto the plane with a mixed drink and an open beer. After boarding the plane I discovered that while I was required to wear a protective mask, the 6 foot personal space rule didn't matter in the least. We were packed in like sardines! The staff was adequate but I did notice one steward who never covered his nose with his mask. The seats were narrow and hard. I'm glad the flight was only 2 hours. I don't think I've ever been that uncomfortable on a flight. The pilot seemed very adequate but he seemed to struggle a bit on the landing. To be fair, we did have to circle about 40 minutes to allow a storm to pass but once it was clear he seemed to come in a bit "hot". All in all the money I thought I was saving seemed to disappear once the baggage fees and discomfort was factored in. Spirit will definitely not be receiving any more business from me. I'll just spend a bit extra and feel more comfortable.

Not Verified | I had used my own carry on bag to fly from BWI to TPA. No issue ever. I go back to TPA to fly back hone to BWI and they make me check my bag this time for $65.00 at the gate. This was my own personal item for under the seat. They claimed it didn’t fit. It in fact did. I will never again fly Spirit. The seats suck and so does the service.

✅ Trip Verified | We flew out Friday to go to Orlando Florida. I will never fly with Spirit again. We were delayed 12 times, we were supposed to leave at 2.36, end up not leaving till 3 in the morning. No food or drinks for 10 hours. For my daughters first time flying it was a horrible experience. Every time we fly with them for the last 3 times there has always been a delay. Luckily we used all our credit we will definitely pay more to fly with another airline. Never have a good experience with them. Even on the way back again a delay. So upsetting! If I were you pay the extra money fly with someone else.

✅ Trip Verified | Cleveland to Atlanta with Spirit Airlines. Horrible from customer service to being delayed 4 different times. Can't call and speak to anyone. Been at the airport for 4 and a half hours, didn't get offered anything. Big inconvenience.

✅ Trip Verified | Spirit Airlines is objectively a pretty terrible airline, but that's what you get for booking at such a cheap fare, so if you're willing to travel light at a low cost, then it's a decent option. The cabin is completely bare bones without even as much as a magazine for entertainment. Even overhead luggage costs extra, and no food or drinks are free. Beware of endless credit card advertisements. Legroom is terrible and the seats are hard as a rock, but it was bearable for a 2.5 hour flight. Any longer would've been a major struggle. BWI and MSP Terminal 1 are both great facilities, even as the latter was dealing with a massive snowstorm on the busiest travel weekend in America (Thanksgiving). Again, objectively bad flight, but decent considering the cheap fares compared to other airlines' holiday weekend fares.

Not Verified | This was the worst airline ever. The flight was crowded with no social distances at all. I asked workers about people wearing masks only over their mouths but they totally ignored me. They also did not enforce mask staying on the entire flight. People were talking all over the place and they pulled their masks down. I felt totally unsafe. Not to mention their long layovers. I will not fly with them again ever. Spirit is not safe in this pandemic, they could not care less as long as their flights are full. Their customer service is the worst. Are you really saving money if they charge you for everything from seats to a bottle of water. Seats are small and uncomfortable.

Not Verified | I fly this airline at least 2 times a month. I have joined their fair club, etc. The most recent two trips were horrible. The first trip two weeks ago I was forced to pay a baggage fee for a bag that fit the criteria of a carry one, ya know the one you can stow under your seat. $65 I was charged. I called customer service and was told he couldn't verify my story so they couldn't refund or credit me. My most recent trip was just this past monday July 6. I arrived at the airport a little late due to traffic. My flight left at 12:54 and I arrived at the airport at 12:30. You have to check in at least 15 minutes prior to departure. Hum, that's more like 20 minutes I got there. Atlantic city airport is small. I could have gotten right through, but was told I was too late and forced to pay $198 to get on the next flight. Mind you my original round trip flight was not even close to being that much money. Again called customer service who simply sent me Spirit's policy. My family of 10 who frequently fly spirit will no longer do so. We will choose another more reputable airline who will work with their loyal customers.

Not Verified | I thought I would try Spirit just once. Terrible mistake. They charged me $120 online for one bag and then $125 more for the one bag because it was 15 pounds overweight. So $245 for one LL Bean rolling duffle bag. The plane wasn't crowded thankfully, but the toilet in the restroom was completely crusted with faeces. When I checked in for a connection flight, the agent checked me in as female although I have a beard, low voice and there is nothing effeminate about me. TSA turned me away, and I had to go back to the ticket agent and start over.

✅ Trip Verified | I’ve flown with Spirit Airlines many times in the past. Mostly out of convenience and competitive prices, all with the same “Zone 3” ticket and the same hiking backpack. I have never paid for a carry on, extra bag, personal item or checked bag. However, this trip was different. I was picked out of line and told that I had pay 65$ to take my backpack on the plane. In front of the entire line, this Spirit airline employee demanded that I pay for my bag. This was especially shocking to me because it was a connecting flight and I was not confronted or asked about my bag.

✅ Trip Verified | I am not loyal to airlines. I fly 3-4 times a year, and I just always book whichever flight is cheapest. This time I booked with Spirit and had a lap infant (17 months old). I packed for both of us in a personal item sized suitcase and they let me take a diaper bag on free of charge (as well as stroller and car seat which were checked). People often gripe that Spirit charges extra for everything, but they don’t catch you off guard - you know going in that you’ll have to pay extra for additional bags, seat selection, printed boarding pass etc. The staff were really great, both at the airport and onboard. On a returning flight they moved my seat (with baby) and my husband’s to an empty row so we could sit together. We hadn’t even asked. The flight attendants on both flights were really kind and helpful too. Also, I like Spirit’s seats - they seem cleaner than other airlines.