Spirit Airlines

✅ Trip Verified | Be aware of bait and switch. I ordered and paid for what Spirit calls “big front seats” but the agent collected the fee and gave me standard seating. Customer service, after hours of waiting for an answer, will not refund the extra charge even though they admit in writing it was an error. Their excuse was I should have contacted them in 24 hours. I contacted them 36 hours after the flight.

✅ Trip Verified | Buyer beware, this is the biggest scam ever. I only have myself to blame because 'you absolutely will have the flight that you pay for'. We purchased 2 tickets on the Spirit website, the cost was supposed to be 157 dollars round trip. 1 free back pack, with 38 dollars for a carry on bag included. But at check out you also have to buy your seat for an additional $15 per person. We did not buy the additional seat, that left us at the mercy of the crew (very rude) for seating arrangements. It’s the way they entice you to sign up for their credit card for a $100 discount on the flight cost if the application is approved. That cannot be further from the truth. They never told you at first you’ll get a 'voucher credit' only & only if you spend 1k in flight within 90 days. They also do not tell you the card have an annual fee of $80 /year. This is so misleading, it defies logic and I feel awful to have fallen for their stupid trap. The day of the flight each way were overbook gate and flight changes with no advance notice and the 38 dollars carry on bag was only for one way. For the return flight the same bag now was an additional 48 dollars. When we add the headache, the time wasted, and frustration there is not a cent saved. If we had booked Southwest for 300 dollars it would been the exact same price for less drama. Needless to say I cancelled the credit card, and moving forward I’ll be make sure that even if they were the last flight on earth I will never fly with them. On top of it all we were on a overbooked flight, pack like sardines with no leg room especially if you are 6ft tall. That was a complete nightmare and their unprofessionalism defies all logic. Buyer beware.

✅ Trip Verified | This airline is such a disgrace and do not recommend this airline to anyone. We were scheduled to fly out a certain day back to our destination (home) when they cancelled our flight until two days later. Upon speaking to Spirit they were no help. We have no family in Nevada and what started off as a relaxing getaway quickly turned into a disaster. Due to us not being prepared we had no options and they could no assist us with any help. After giving them hell they gave us a discounted room but upon calling them there was no discount, after taxes we were looking at almost $300 for a room at the La Quinta 'no way' then was told we could not stay in the airport (Mccaren Airport Las Vegas) but a list of shelters will be provided to us. They were nonchalant, rude, no helpful, and just a disgrace.

Not Verified | I'm shocked by the complete lack of following the CDC guidelines. People are stuffed like sardines. No social distancing. The airplane is on max capacity! Never flying with them again. I wouldn't recommend to anyone to fly with them.

Not Verified | Excellent customer service! Reservation agent went above and beyond to help my teenage daughter with rebooking her reservation after she lost her flight, he was excellent.

✅ Trip Verified | The flight attendants were so nice and told me happy birthday over the cabin speaker! Made a good first flight. Heaven and Marla were super nice!

Not Verified | They postponed the flight for 4 hours, at the time when boarding was meant to start, claiming weather as an excuse, whereas other airlines were flying to the same destination without issue. I got to the boarding gate, I was told that I cannot board with my personal item (very small bag), that I have to pay for that separately. They threatened to close the gate on me if I do not go ahead to pay an extra $65 for hand luggage. Meanwhile, my ticket which I purchased from Priceline, clearly noted that personal items are covered in the ticket, while checked-in back costs $55. I had no choice but to pay. Their customer service is terrible! Their air hostesses are unsuitable for the job. Please save yourself from the stress and exploitation - Avoid Spirit Airlines.

✅ Trip Verified | Worst experience ever! The communication is super slow. Calling an agent is a headache because you have to waste literally 2-3 hours. Lazy reminders on flight dates. Rude staff, worst customer service. They charge you extra for literally everything and you end up paying as much for it as any other high rated airlines. It's so not worth it, you will at least be treated better in other airlines for the same amount of money that you pay. Time is also money and if you add your time wasted and the services you don't get, plus the frustrations, the low cost turns to be more expensive in many ways.

Not Verified | I paid for insurance on my flight from MN to FL. Because of COVID travel distractions that changed in FL, we couldn’t fly. Spirit Airlines refused to not only reimburse us but to even give us our money credit. Spirit Airlines is a total thief.

Not Verified | I'm fine with the limited legroom, uncomfortable seats and bare bones flying experience Spirit offers. What's not acceptable is Spirit cancelling all flights into Ft. Myers for the week booked, including our flights and not even bothering to email me. After 20+ minutes on hold I finally spoke with an rep who advised that my payment would be credited to future travel. I have no desire to ever book with Spirit again and had to fight to get my money back. There were eight of us traveling and now we need to make alternative travel plans and Spirit wasted 3 days. I happened upon the cancellation while checking flights for that week, otherwise, I may not have known until we arrived at the airport. I asked if they would fly us into FLL - 2hrs away - at the same price since there were similar flights (day/time). Even though it was an extra 2 hrs of driving and we'd have to now eat the cost of a rental car, Spirit refused to make the switch without charging the extra $30/person. THEY cancelled our flights. I had another flight booked for March to FLL and actually received an email from Spirit that they cancelled my nonstop early morning flight and switched me to a flight with an 8 hr layover, effectively killing my entire day. Unacceptable. When buying bare bones airfare, you shouldn't be surprised with seats that are as comfortable as a wooden park bench, but you should be able to count on the airline meeting their end of the agreement and providing the flight, and at the very least sending an email to let you know they cancelled the flights. Book anywhere else if you want to be somewhere specific on a specific date. You cannot count on Spirit to not cancel your flight.