Spirit Airlines

✅ Trip Verified | On July, 17th 2021, the cancelled my 8am flight for 6 people at 4:00am. After discussing the disappointment with several people, I was able to rebook for 7:35. However, there 3:03 flight from BWI to Myrtle Beach was still sitting on the Tarmac at 7:35. Several passengers came of the flight cursing and fussing and demanding their money back. Then it turned into an all out verbal war between current passengers, future passengers and the airline when they stated that the flight to San Juan would be delayed another 5 hours until 12:30am in the morning. This would make almost 24 hours my family would’ve been waiting in the airport. On top of this they didn’t have any wheelchair assistants available and the refused to honor our military status to check luggage for free. This airline is not worth it. This is not at all worth the small amount of money you save. They are cheap for a reason.

Not Verified | I had a flight booked from MCO - PHL and on the way to the airport, Spirit sent an email to see if we wanted to give up our seats for our money back. That was a sign! We decided not too, so while waiting at the airport, Spirit changed/delayed our flight time 3 times! After checking one last time it said that our flight time was changed back to the normal time. When walking to the new gate, our flight was completely gone from the list of flights on the board and when we checked our emails, we got an email saying that our flight had been canceled. Trying to get help and service from them was a disaster! They did not want too give vouchers for food or for a hotel and they tried to book us a new flight, but not for another 5 days without even asking us! Thankfully, they issued our refund but we had to pay for our own hotel! While talking to other people in the line for our refund, they told us that Spirit did this to them days prior and then tried to blame it on the weather.

✅ Trip Verified | On Monday July 12th, 2021, my mother and I set off to embark on our 5 day 4 night Vacation in Mexico 🇲🇽.  We went to BWI 3 hours early to catch out flight at 9:37. We had a connecting flight in Orlando that would take us to our destination. We left Baltimore on time landed in Orlando with time to spare. We ate and waited. Our 1 pm flight was delayed until 2. Then our 2 flight was delayed until 4. Our 4 flight was delayed until 6. At around 5:45, our 6 flight was canceled. Now we are stuck in Orlando and the earliest flight Spirit Airlines  can put us on is for 1:00pm on Tuesday July 13th, 2021. Spirit Airlines did nothing to accommodate us in Orlando, so my mother and I had to pay for a hotel in Orlando to keep from spending the night in the airport. We return to the airport on Tuesday, July 17th, 2021, 3 hours early for our flight again. We sit at the gate and our flight is delayed again. We finally make it to Mexico around 4 pm Central. That makes 2 days I was supposed to be on my vacation wasted by traveling. On Friday, July 16th, 2021 we returned to the airport around 10am Central. Our flight was to leave at 12:37 pm Central to Fort Lauderdale. It was delayed again. This time the delay kept changing from 1 to 2 to 2:30 to 2:15 to 2:25. We did not take off until 3:35pm Central. This made us late for our 5:55 pm Eastern Time connecting flight to BWI. When we arrived at FLL Spirit had booked us for their next available flight to South Carolina with a connecting flight to Baltimore. When I approached the Spirit counter in Terminal 4 Baggage Claim area, the male representative there was very rude, condescending and discriminatory towards those with disabilities. He told one older woman in a wheelchair that her missing her flight due to no one coming in time to assist her to the gate that it was "her fault" and that she needed to pay a $99 rebooking fee. He interrupted my mother in conversation several times and instructed her to "calm down" in a condescending way. We eventually just booked another flight with a different airline and asked for our money back. It was then that we were told we would only get about $80 from a $200 flight because the rest of the money paid was due to government fees and taxes which Spirit has no authority over. At the end of this experience I was out of 2 days of vacation that I paid for and an extra $200 for a flight back home that I should have been on with Spirit. The moral of the story is Spirit owes me an apology and a vacation.

Not Verified | Absolutely bad, flight cost is cheap and they get that out from bags, snacks and drinks. The seat is so hard that your butt starts to hurt in 30mins. The leg room is so so small that won’t fit above 6FT. To check the bags in we waited 3 hours and almost missed our flight. The flight was delayed for 2 times for no reason and they finally boarded us but we waited another hour inside the flight to actually get the engine going. Such a bad experience, we said never Spirit again and I would give minus rating if there was a number available.

Not Verified | This is probably the worst airline I ever been in. I had to pay an additional 184$ for 2 carryons that weigh 8 pound and 13 pound. The seat is like a hard plastic cheer feeling, Flight was delayed for 4 and half hours, the service was terrible,

✅ Trip Verified | On July 2nd of this year my wife and I were scheduled to travel to Portugal from Myrtle Beach, SC. My wife is from Portugal and we wanted to visit her family. Her father passed away last March – right at the height of the pandemic and we couldn’t attend the funeral because of the flight and travel restrictions to other countries. Her family planned a memorial service for Monday, July 5th to pay respects to her father. We were scheduled to depart the Myrtle Beach (MYR) airport to Boston (BOS) on the 2nd at 2.12pm, flight 3112 on Spirit Airlines. The connecting flight out of Boston to Lisbon was at 6.20 that evening, flight 218 on TAP Air Portugal. Unfortunately, the flight departing from MYR was delayed until 3.51pm (which can be verified via FAA flight records) putting us in Boston at 5.45pm (also verified in FAA records). Here’s where I hold Spirit Airlines accountable. The check in @ BOS for the flight to Lisbon closed at 5.20pm (1 hour before departing) and the flight to Boston hadn’t even landed when the Lisbon flight closed for check in. Because of the Spirit Airlines flight delay, we missed our flight to Lisbon. By the time we made it to the gate to speak with a TAP Air Portugal, they had gone for the day. We then went to speak with a Spirit Airlines customer service representative and were told that there’s nothing they could do to help us out and went on to tell us that they aren’t responsible for any missed flights. Ultimately, they simply said that we should have purchased flight insurance. We decided to spend the night in Boston hoping to speak with TAP Air Portugal the next day – only to find out that all flights were full for the next 3 days. In the end – we ended up flying back to Myrtle Beach on Saturday. No trip to Portugal, no vacation and missing the memorial service with her family to honor her father on Monday. Thanks to Spirit Airlines we are out $2000 for (2) round trip tickets + $200 for a night in Boston + $250 a rental car in Lisbon that we paid for and never got to use. I am very disappointed by the poor service provided by Spirit Airlines. They have left my wife and I very painful memory of a vacation that never happened.

Not Verified | This is the absolute worst airline ever. I was on a flight 784 on July 16,2021 service from Punta Cana to Fort Lauderdale. The flight attendant who refuses to give her name was extremely rude. There was a family who did not understand English. We were already in the air and they were trying to locate items from their carry on bag. They announced over the loud speaker only in English that we were required to sit down. There was a Spanish speaking flight attendant on this flight and not one time did he attempt to translate to accommodate the family who paid for their ticket and should be subject to the same thing as English speaking customers. She has the audacity to say “we are an American based company if they want to fly with us they need to understand English” I was extremely offended with what she said and in disbelief. I felt bad for the family. Flight attendants who have that attitude should not work for an airline who travels to destination out of the country. Then once I landed for my connecting flight I sat waiting for 4 hours to board my connecting flight to Baltimore Maryland NK2074. My flight was supposed to board at 8:11pm it is now 10:30pm as I’m writing this review sitting on a plane that just finished boarding to my destination. I did not receive any notification of the delay at all whether it had been via email or through their app, I’m not not going to get to my destination until the next day. Spirit has by far the worst customer service and flight attendants.

Not Verified | Patricia, the supervisor, was extremely helpful, kind and caring. She helped book me a last minute flight to get myself, mother and aunt home after an unexpected cancellation with another airline. She is very wonderful and greatly appreciated. Thanks so much!

Not Verified | I had a terrible experience with this airline. On our way to the airport, we received emails that our flight was delayed (twice within the space of 90 minutes). We arrived at the airport and learned that we would not be able to make our connecting flight as a result of the delay. The service reps told us they could not help us and referred us to Priceline (where we made our reservation). After getting through to a service rep at Priceline, the rep confirmed they could not assist since Priceline reps don't have access to flight status information. The long and short of this experience is that we spent an additional $1,000 booking a flight through American Airlines which, by the way, was a much better experience. When I asked a Spirit rep for reimbursement, they informed me we were a 'no show' and would not reimburse us. This, of course, is not true, I can prove with boarding passes and bag tags that we were checked in at the airport. I will NEVER fly Spirit again. The worse experience I've ever had with an airline.

✅ Trip Verified | Returning to our gate after 3 hour delay to pick up an employee passenger and we were waiting for a defibrillator. What could possibly be the reasoning for this? We have waited hours and as soon as we pushed back we are once again forced to have our flight delayed to pick up an employee passenger. I demand reimbursement for my time. You have ruined my vacation. All for not having the proper equipment, defibrillator, and now an employee passenger. This is the worst experience and I'm broadcasting everywhere I can.