Spirit Airlines

Not Verified | This was the worse. Not only was my flight delayed but I had to wait over 6 hours for the next flight. Manager not helpful at all. No concern for the customer inconvenience. No compensation offered. I am beyond disappointed.

Not Verified | I totally understand that some reasons could cause delay however, my flight with Spirit from Cancun had delayed without any notification or adjustments to the next connected flight to Tampa as we reached Houston late then we had to pass through Immigration which took for ever, then we got our baggage then after long time we reached the front desk to check in our baggage to Tampa. Shockingly People from Spirit team told us it's too late, as we reached late. This is ridiculous for my family stay all over night in the airport as the next flight to Tampa after 24 hours. Then after many trials we found flight to Miami then to Tampa, however the time between them 15min. After we reached the Gate we found a delay 90min. I cannot believe that a flight that would take 6 hours ended up with 20 hours. Spirit is the worst airline I flew with.

✅ Trip Verified | Spirit Airlines seem to always be delayed. If it's not delayed to your destination it's delayed on the way back. Seats are incredibly uncomfortable. I've flown with spirit a bunch of times and my past flight gave me a scare. I had anxiety the whole way. At take off the plane felt like it dropped and lifted again. At some point in the air the plane was shaking going through a cloud. I get this happens but this one was pretty bad people were near falling out the seats. The pilot or attendants weren't communicative about what may have been happening to keep us calm.

✅ Trip Verified | Upon entering the plane and finding my seat, the flight attendant kicked my life vest that was in a sandwich bag, under my seat. Can you imagine sitting down and looking at this thing which could possibly have to save my life in the event of an emergency? Only 1 bathroom working for 228 people, you do the math. When I contacted Spirit, they said they verified my story, which consisted of lies told by the crew! Always take pictures folks. If you value your life, don’t fly Spirit.

✅ Trip Verified | Truly terrible. Like many other reviewers for Spirit Airlines, I should have known better. Do yourself a favor and spend the extra $50 on a ticket for Jet Blue. I was flying to Orlando from Saint Thomas, and was supposed to transfer to Boston. The plane from Saint Thomas was "diverted" to San Juan, Puerto Rico, so they could refuel. Why they couldn't do that in Saint Thomas, I have no idea. We were joking on the plane that this is just like when you only put in a bit of fuel so you can make it to a cheaper gas station. So we were delayed in San Juan for one hour, which caused me to miss my flight to Boston. The stewardesses on the flight were reassuring me that the attendant at Orlando would be able to put me on the next available flight to Boston, even if it was with another airline. Barring that, they would at least be able to put me up in a hotel and give me dinner. Needless to say, in classic Spirit Airlines style, that did not happen. When I got to Orlando, I was told by the Spirit attendant that the refueling was due to "weather conditions", and so they would not only have to put me on the next Spirit airlines flight, which is 24 hours later, they would not put me in a hotel for the night. I spent an hour standing in the airport trying to not to lose it, and eventually came to the conclusion that I only had myself to blame for being out of my mind to ever even consider booking Spirit Airlines. I ended up paying out of my own pocket to get a hotel room and getting on the flight 24 hours the next day. I cannot recommend against flying Spirit airlines more. Every single flight I've ever had with Spirit has had some problem associated with it (cancelled flights, missing layovers, etc.). Truly the worst airline in America. Trust me, the $30 you save instead of booking United or America is NOT worth it. You will most likely spend more trying to compensate for Spirit Airline's terrible policies and general inadequacies. I would give this airline negative stars if possible. I am giving the flight attendants 3 stars because even though they were misinformed about their own airline's policies, I would be surprised if the company was at fault for not communicating to them correctly.

Not Verified | Trying to buy a ticket at Ft Lauderdale airport with 50 people in line and 1 agent assisting. The agent wasn't the problem as Spirit employees are constantly walking by and we ask several to please have a supervisor come out. Employees said time after time a supervisor will be coming out and after 90 minutes when I made it to the counter, no supervisor ever emerged.

✅ Trip Verified | I should have known better. Flight delayed by 8 hours. Rude staff(specifically referring to Houston ground crew). App and flight board information are not the same. Big front/first class seats were hard and uncomfortable. App never allowed me to check in on line. Spirit is what it is; take it or leave it I will leave it and never book again

✅ Trip Verified | Horrible experience. I was part of flight 760 from Las Vegas to Newark on Friday, July 16. It was supposed to leave at 10.30pm but because of lack of personnel, we were pushed to 1.30am, 7/17/21, then it was changed to 6.00 am on 7/17/21 and then 7am and then 7.30am. Half an hour before arriving to Newark, we had to land in another airport because of lack of fuel since there was a weather problem. We landed in Philadelphia, PA at almost 4pm. They made us get our baggage in baggage 4. Then, nothing was told to us and the police was involved. I understand that your company cannot foresee the weather but if you have had personnel, then we would have gotten there at 6am, as planned, and the weather wouldn’t have been bad in the morning. Spirit has taken no responsibility. I want a full refund, including taxes and my baggage fee. This is the minimum you all can do. I could ask for more, and I should but at this point I’m over it. I want my money back, I should change you for the time your company has made me lose.

✅ Trip Verified | Got an email stating the flight was canceled 3 hours before the time. We stood in line for over 2 hours to get a flight for two days later. They will not reimburse us for the 2 night hotel room stay or transportation fees. We are stuck in Fajardo (nothing available close to the airport) in a cheap hotel with no rental car. We had to extend airport parking and call out of work until we can make it back to the mainland. We got nothing but a we're sorry for your delay. Never flying with Spirit again.

Not Verified | The worst thing that could happen to me. Flight was delayed, missed my connection flight and they still charged me $99 to rebook for another flight 6 hours later! The agents at the counter had no customer service skills, very inconsiderate with my situation. At the end, I paid more than the other airlines options for a very bad and rude service.