Spirit Airlines

✅ Trip Verified | Boarding with Spirit Airlines has been the most negative experience my wife and I have ever had. A full 24 hours before the flight, I went online to check in. At this time also realizing they never sent me an email for my flight check in, so I had to call. Upon my call, the staff member gave me information about my reservation. At this time I informed him it wouldn’t let me check in, and asked if it looked good on his end. It did, he informed me. I then double checked, logged out and showed up the next day ready to go, 40 minutes early to go through security, which is short at KCI airport. We were then informed, after asking for our tickets (Spirit does not provide a boarding pass online that I would find) that we were not checked in, and because we missed the cut-off we could not get our tickets or board our flight. Neither could we get a refund, neither were they willing to help in any way, even with my wife being along in her pregnancy and having a panic attack due to the poor ness of the interaction and complete lack of customer service and ownership. Essentially, they stole from us, our time, energy, money, and it was very stressful and traumatic for my wife. We will not being flying Spirit out of KC any time soon, and hope that this review causes leadership to act and not take advantage of families. We were set up to fail. and that was very clear from the lack of appropriate systems and customer service in place.

✅ Trip Verified | The attendant changed our original seats total of 5 seats to a place we were not able to have the needed items for the 3 weeks baby and 1 year old, under the seat. And when we asked her to put us back to our original seats she refused and said either we will put you in the back of the plane or we should talk to the agents. The lady that she is placed in our seat she voluntarily said I am sorry please have your seat back, you have children and sure you need to put your stuff under the seat.

✅ Trip Verified | A year ago I booked a flight with Spirit from Arnold Palmer Airport LBE to Myrtle Beach to catch up with my family on vacation for the last two full days of their vacation and planned to drive back with them after Labor Day Weekend. I got delayed due to some problem on the plane and we got no snacks, water or anything being held in the plane for over an hour. Today Tuesday July 27, 2021 I was booked again on Flight NK3006 from LBE to MYR for 8.23pm flight. At 4.32 my employee whom booked this flight got a text informing me my flight was cancelled. My employee was off duty and planning to pick me up at 5.15 to get to the airport by 6.40 when he got this text, and he was at DMV getting his license renewed, for over an hour. He text my son whom contacted Spirit Via Text Chat and Spirit offered to cancel their rebooking for the following day and re-book out of Pitt for same day at 6.51, at 4.51pm, where I had less than 2 hours to be driven 93 miles to Pitt. I made it the 93 miles hoping as my employee said, hey the airlines are understaffed and the pilot may have been forced to stop flying which is why they canceled the flight, and hopefully the pit flight had an inbound delay so you still make the flight by arriving at 6.31pm for a 6m51p flight. Finding all of the story was the son had called for attempt to reschedule and he found Spirit had automatically rebooked for 7/28/21 out of LBE at 3pm. But when Spirit at Pit found I couldn’t check in on time they started demanding re-schedule fee of $99, after the automated offer of a $50 voucher for their cancellation. We did not want to allow emotions to escalate with a female airline employee and chose to go back to text chat resolution! Again they demanded $99 rebooking fee (BTW I upgraded to First Row Seat $55). All I was asking was a credit on file for next year and they said no! I rebooked out of CKB on Allegiant Air for $70 plus upgraded seat for $21, all totaled $91. I will say this new Allegiant Air which I took about six weeks ago, CKB to MYR, a very easy flight and less hassle!

Not Verified | The worst experience I've ever had on a airline. Flight left Cancun late so of course we miss our connection flight, then we arrived in FLL customs staff were all unprofessional. Baggage claim area workers were confused. To top it off my bags are on another flight.

✅ Trip Verified | The worst kind of airline! If I could, I would rate them -100 for their customer service. I had my connecting flight from O'Hare to San Francisco through LAX. First segment of my flight got delayed by 3hrs and they wouldn’t assure me about catching the second segment. They asked me to stay in the airport overnight without any compensation. And then they have the audacity to ask me whether I will take a Spirit voucher or refund! Such irresponsible and unprofessional customer service! You need to do better. Never flying Spirit again.

Not Verified | I have been flying with Spirit regularly for about a year now and each time is worse than the last. Ticket prices are rising and customer service is deteriorating. Coupons are also getting worse every month. This time I got a coupon for 50% off however when trying to use it on their website it keeps saying coupon does not exist and to call customer service. After trying all day to reach customer service I finally reach someone who tells me “we cannot fix the website, that is up to the guest” How am I supposed to fix your website! Then she tells me I just have to wait and it will fix itself. Yeah ok, because it can just magically fix itself, and how long will this take? The coupon is only good for 4 days and 1 of them it hasn’t been working, hopefully tomorrow it will magically “fix itself”.

✅ Trip Verified | They are the most unprofessional and unorganized airline! My flight into Fort Lauderdale was horrible. First the plane could not take off because all the signals on the dash was lit up and pilots didn’t know what was wrong. Second the air conditioning did not work. We had to depart the plane and wait for 3+ hours for them to fix air. Then it didn’t work fully because they only had half an air conditioner unit available. On my way back home (arrived 2 hours ahead of flight) did not make flight. Then they said we can rebook within the next two days!! I just booked with Southwest instead and will be going home today.

✅ Trip Verified | Left our luggage in Ft Lauderdale because they booked our connecting flight too close to the other take off! Two days in Costa Rica without anything and customer service couldn’t tell us anything. Their solution was check the internet to see where it was. Until this day it still shows “unavailable” as status! Then to top it off, on the flight back they delayed it twice causing us to arrive too close to connecting flight and changed our next flight to the next day at 6:30am. Didn’t ask us just did it! Had to stay the night in Orlando and wouldn’t provide us lodging for the night! Flight attendants are very rude as well as customer service at airports! Good luck getting anything from them when you call!

✅ Trip Verified | Worst flight ever! It got delayed, overpaid for a ticket and got assigned a seat by the restroom where I could barely fit. They don’t have windows in the back seats. And no seat power outlets and no wifi.

✅ Trip Verified | This is the worst airline ever. They cancel and delay your flight in the middle of the night with no accommodations, mess up all your plans you have for your vacation because you’re arriving late and then they turn around and delete your flight to return home for over four hours. Please do not pick this airline, you will be very sorry especially if you have plans that’s paid for. They don’t even tell you that they’re sorry or serve a beverage or anything a flight or not all that cheap