Spirit Airlines

Not Verified | I am currently active duty military. As most of you know we do not get very many opportunities to get a chance to come home and see our families or significant others. My flight was canceled today 08/05/2021 because of a “systems issue” where my flight and thousands of others are out good money that I’m sure they work very hard for. My flight was later listed, the exact same flight after mine was canceled for a whopping $550 after I paid $125 in mid July. This airline is simply nothing but a money grabbing scam. Spirit is a disgrace to the airline industry and I will never fly with them ever again.

✅ Trip Verified | Never flying with this airline again. They do not care about the customers. I was supposed to fly out of Las Vegas on a Sunday at 11pm. When the boarding time came around they announced that they did not have a plane for us because the flight that was supposed to come was cancelled so they just never sent a plane for us. They said the flight would be delayed and would update us when they could but had no time estimate to give us. Fast forward to 2 hours later, I as well as a couple other people on the same flight as me get a notification on our phones from sprint that our flight was cancelled. No one had came up and told us that it was cancelled it was the app that told us. I was furious. I went downstairs to their desk to find a line the entire length of the airport entrance. As I was waiting in line some of the workers were coming around and taking questions. Three different workers told us different things each time. One told us we’d get help with a hotel, a meal voucher, and an email with a new flight. The next worker said other people were just buying new flights with different airlines and said it would be best to do that. The last worker said they were not helping at all with any hotels, had no info for any hotels around, and it’d be several hours before we received an email for a new flight. The worker then said waiting in line is a waste of time and I just have to wait. Finally I get to the halfway point in the line where 2 workers were standing and she asks what flight I was on, and she immediately says “okay well we’re not dealing with that flight anymore tonight” and moves past me to the next person like what... my mouth dropped. So I have to sleep in this airport (other people had tried hotels in the area and all were booked it was a big weekend in Vegas for events) and find a new flight which happened to be 800 dollars... now we can fast forward to the following night when I finally arrived home through another airline, I end up getting an email for a meal voucher from spirit for $20... almost 24 hours later they want to feed me. To this day I still never received the email to help with a flight. I have so many problems with this whole situation. The fact that they didn’t cancel until 2 hours past the departure time when they knew they didn’t have a plane and the lack of help and rudeness from the staff.

✅ Trip Verified | I have flown with Spirit many of times and never had a complaint about them, though I’ve heard many complaints from other people (who are to me a little bit more spoiled on how they need to travel), but this experience will forever put a bad taste in my mouth. I planned an entire trip for my mother and I around their flights and they cancel five hours before my flight so now all other ticket prices are double what I originally paid. After fighting for another ticket with only four seats left on the flight and paying double, they were “kind” enough to give me a $50 voucher for the both of us! How will that help me? A $269 flight I’m now paying over $600 for and your $100 credit for another of your flights is supposed to help me? Never fly with them. And they knew something was up too, because they warned me to check my flight before leaving because of “high demand”. I almost missed my cousin’s wedding, and even now spending that much money puts a horrible taste in my mouth! The worst domestic experience I’ve ever had; I’ve flown with over a dozen different airlines world wide, and have been subjected to a 24 hour layover cancellation with jet blue! This takes the cake.

✅ Trip Verified | Spirit had horrible communication when it came to canceling me and my 12yrs old flight within 2 hours of departure. Getting a live representative on the phone is impossible. Still no word on reimbursement for flight missed. A flight credit will not help the time missed from work or the expense of a flight home with different airlines. I recommend to never use Spirit Airlines again.

Not Verified | The 1pm nonstop flight was canceled at the airport for no reason and the flight to Las Vegas at 6pm was delayed by an hour and a half on the runway, so the flight to Dallas at 8:30pm could not be boarded. I am waiting for the 12:15 AM flight now. After complaining, agent asked me if I was going to Dallas anyway. This is an airline that should be eliminated immediately. It's the worst airline.

✅ Trip Verified | Flight 1655 to RWS was delayed several times beginning on Sunday morning and was finally rescheduled for the next day at 7:00 am. They knew full and well it was going to be cancelled but had everyone come back in through security and go through all that hassle again the next day only to finally cancel our flight. No communication from employees. Our family vacation was ruined and we were out a bunch of money from not showing up to Airbnb. So much stress trying to cancel car rentals and receive a refund for what I could. What should have been a relaxing and enjoyable beach vacation turned into a disaster. My kids were devastated as were many other kids and family waiting in the airport. Never again will we try to fly Spirit. I do not recommend anyone to and will definitely tell everyone I know never to fly with Spirit Airlines.

✅ Trip Verified | I received an email on the flight day saying my flight is cancelled. I couldn't reach to anybody to talk. Spent hours to manage cancellation. They ruined my day.

Not Verified | Spirit cancelled my flight from Chicago and cancelled my return. They messed up my vacation and my and putt me through a huge problem with my job. They do not care I was supposed to leave Today and they don’t have no more flights until the 13 August. Now I have to buy a very expensive ticket with another airline. Hideous experience, please do not use this airline.

Not Verified | Worst experience ever. I will never fly on Spirit again. They don't give any explanation for flights cancellation and don't have the needed staff to help. We had our flights cancelled twice. We hope we can get a full refund without any inconvenience since it was not us who canceled. Don't ever get a cheap flight again, specifically from Spirit, you will regret it.

Not Verified | At 1:00 A.M. in the morning when me and my family were all asleep we got an email saying our flight was canceled. They then tried to book us a few days later but we told them no. We told them that we needed to be back home as soon as possible. The reason they was because they over booked the staff. Also to add a cherry on top of the cake I was on hold for 2 hours with Spirits customer support and my mom was on hold for an hour. Have I learned anything from this experience? Never fly Spirit.