Spirit Airlines

✅ Trip Verified | We were lied to about waiting for our flight before it was cancelled. We were then sent to wait for over an hour in a line to receive further assistance while the remaining spirit staff stared at us. At this point we realized that their staff was on strike by looking up local news on our phones. Others in line mentioned they were already stranded since the night before. Because of this we had to book elsewhere. All flights were full from this airport so we had to get a rental car, drive it to Orlando and book a flight through another airline. We have a letter showing crew as the reason for cancelled flight. I have contacted customer support and they could only offer a refund of partial amount of flight without giving an amount. The email us a complaint link gives a 403 error on spirit.com. lastly we filed a request for refund support using chat but this was all automated and ended saying they will see if our flight cancellation is eligible for refund; yet again no way to see amounts. So we might get a refund when we lost 24 hours and spent more to get home, and we were the lucky ones compared to others in line.

Not Verified | Tried to save $100, ended up costing me about $800. I can't complain about the flight itself, at least the one that got me to Cancun. The return flight was canceled. They re-booked the flight for the next day and did put me up in a hotel, also gave me a meal voucher (about $13, thanks). They also sent an email for a $50 flight voucher that expired in less than 2 months, really? Don't go out of your way. Back to the airport, next day, that flight canceled also. Evidently there was a strike going on. Maybe their fault maybe not, but if the employees are not happy the customers will not be either. (35 years in the restaurant business). They did offer to put me up in the hotel again, but I had to get back. No offer to put me on a different carrier, only to refund my money ($160). The flight I had to book 1 way cost $400 and had a 13 hr lay-over so another day lost there. Again, maybe their fault maybe not, but the lack of effort to make things right is the reason for the review.

✅ Trip Verified | Horrible. Always late and you pay extra for everything. The cheaper price is a scam. 65 dollars for carry on both ways. No free water or snacks of any kind. Uncomfortable seats.

Not Verified | Absolutely horrible customer service! I received an email stating the flight was on time. And it was everything but on time. It was actually canceled and my son and I was told that there is nothing they can do. They refunded me less than half of the flight cost and pretty much told me there is nothing they can do and to get out of their line. My son and have been stuck in the airport for a little over 22 hours now. I had to purchase new flights for us through Allegiant Air which cost me $512 to get us home. So a round trip flight that was suppose to be around $300 has now cost me around $700. Not to mention the money my family has lost on a lager project I was suppose to be at this morning.

✅ Trip Verified | Worst airline to fly with! First, they charge $65 per carry-on bag. The flight got delayed because they didn't have a plane, and when the plane arrived they didn't have crew members. Horrible experience. Ended up with a two hour delay. Simply do not fly with them, its not worth it.

Not Verified | Worst experience ever. Flights got canceled more than once. Then again and again. Lost reservations and activities scheduled in San Diego for my entire family. Stay away from this clowns. I had to fly with United in order to salvage some of my vacation trip. Spirit so called customer service is trash, literally had to wait more than 4 hours and the chat option is a lie. Once they finally connect after 2 hours or more the connection times out and they simply end the chat and you have to re start the chat just to end up with zero customer service.

Not Verified | The July-August 2021 travel disaster that Spirit airline unleashed on unexpecting passengers is unforgiveable. They cancelled over 350 of their domestic and international flights within a weekend! They left passengers stranded abroad and at domestic airports and provided no customer service assistance. Passengers had to pay for their own hotel stay and find another airline carrier to take them to their final destination. Spirit Airlines does not and will not book its passengers on flights with other airlines. My cousin got stranded in Jamaica and I could not board my weekend flight to San Juan after sacrificing a lot just to have that weekend off to surprise my friend who has been going through a lot of emotional anguish. To make matters worse, the airline is taking measures to not have to refund passengers for flights that they cancelled! How can Spirit expect its customers to trust them enough to rebook another ticket within 60 days after going through travel hell with this airline?

Not Verified | I will keep it short. Delays, delays. Cancellations. Zero customer service. Hour and a half on hold. If I can't afford to fly in a real airline, I won't travel. Worst airline ever.

Not Verified | I am currently active duty military. As most of you know we do not get very many opportunities to get a chance to come home and see our families or significant others. My flight was canceled today 08/05/2021 because of a “systems issue” where my flight and thousands of others are out good money that I’m sure they work very hard for. My flight was later listed, the exact same flight after mine was canceled for a whopping $550 after I paid $125 in mid July. This airline is simply nothing but a money grabbing scam. Spirit is a disgrace to the airline industry and I will never fly with them ever again.

✅ Trip Verified | Never flying with this airline again. They do not care about the customers. I was supposed to fly out of Las Vegas on a Sunday at 11pm. When the boarding time came around they announced that they did not have a plane for us because the flight that was supposed to come was cancelled so they just never sent a plane for us. They said the flight would be delayed and would update us when they could but had no time estimate to give us. Fast forward to 2 hours later, I as well as a couple other people on the same flight as me get a notification on our phones from sprint that our flight was cancelled. No one had came up and told us that it was cancelled it was the app that told us. I was furious. I went downstairs to their desk to find a line the entire length of the airport entrance. As I was waiting in line some of the workers were coming around and taking questions. Three different workers told us different things each time. One told us we’d get help with a hotel, a meal voucher, and an email with a new flight. The next worker said other people were just buying new flights with different airlines and said it would be best to do that. The last worker said they were not helping at all with any hotels, had no info for any hotels around, and it’d be several hours before we received an email for a new flight. The worker then said waiting in line is a waste of time and I just have to wait. Finally I get to the halfway point in the line where 2 workers were standing and she asks what flight I was on, and she immediately says “okay well we’re not dealing with that flight anymore tonight” and moves past me to the next person like what... my mouth dropped. So I have to sleep in this airport (other people had tried hotels in the area and all were booked it was a big weekend in Vegas for events) and find a new flight which happened to be 800 dollars... now we can fast forward to the following night when I finally arrived home through another airline, I end up getting an email for a meal voucher from spirit for $20... almost 24 hours later they want to feed me. To this day I still never received the email to help with a flight. I have so many problems with this whole situation. The fact that they didn’t cancel until 2 hours past the departure time when they knew they didn’t have a plane and the lack of help and rudeness from the staff.