Spirit Airlines

Not Verified | The worst airline I saw ever. My flight was cancelled. They could cancel it 3-4 hours before but the airlines didn’t care about time of customers. How unprofessional and unacceptable it is. I’m staying in line and waiting for rebooking. I would never recommend this airline to anybody.

Not Verified | I was on Spirit flight number 2157, leaving fort Lauderdale at 5:38. Absolutely wonderful day. I enjoyed my flight on Xmas Eve in other flights there have been moments but some things you just can't control. I hope these guys get a copy and a big wig this info thank you Spirit for the delicious coffee and the hard work you did to make this a wonderful and beautiful flight.

✅ Trip Verified | Horrible airline, My cousin is coming to visit me and then I can back COVID positive. My cousin is immune compromised and very high risk for severe illness/death from COVID. Attempted to cancel this flight over 1 week from scheduled flight and they are refusing refund. We are in a pandemic and unfortunately we are all suffering health wise and financially. For a multi-billion dollar airline to decline refund for an unforeseen medical issue is horrendous. I was offered flight credit but last time I received flight credit for them due to a surgical emergency, I was denied the flight credit after it was applied. This is a scam airline that continues to rob people.

✅ Trip Verified | It’s my first time I flight with Spirit Airlines. My flight was 5.45am and when I go check in my family don’t know how to check in machine so we get in line and when our turn they said $10 each person check in here and when we scan they said I’m late for checking and can’t fly. Then they sent my family to different place and they said the same we late. We literally earlier more than 1 hours. They said we can’t flight on Christmas Eve, they have another flight on tomorrow but we have to paid more $99 for each person. The carry on is $75 fee.

✅ Trip Verified | The staff was very friendly and helpful. Upon entering, an older gentleman was assisting people at the kiosks and helping everyone get situated, bags weighed, and was reminding people to grab their things. He was so kind and helpful and kept things moving smoothly. On the flight the head or lead flight attendant was wonderful. She was so kind to my toddler and made our trip better. He had a difficult time transitioning into his car seat for the trip and getting settled. She brought him a treat, used his name, distracted him and helped me feel better too. She was very calm and friendly. He became restless mid flight and she offered him another treat. She was absolutely amazing. The other staff was friendly and accommodating too. Thank you. Also they had free WiFi which I don't think I've ever had on a flight.

✅ Trip Verified | My flight from Las Vegas to Tampa was cancelled one hour before boarding without a reason, they sent me an email. We got a new flight in another airline from Las Vegas to Ohio and then another one to Ohio to Tampa , we were in the airport 6 hours waiting and then another 2 hours in Ohio. Never travel with this airline.

Not Verified | Columbus to Orlando. This company is absolutely horrible. Their customer service is absolutely horrendous, and they don't give two thoughts about their customers. They canceled my Christmas business flight 4 hours before my flight, and I didn't find out until I traveled three hours to the airport. They refunded my ticket but I spent $206 dollars on a new ticket with another company, and Spirit will not pay for my additional ticket. They have the worst customer service of any company that I've ever dealt with in my entire adult life.

Not Verified | Spirit is a complete and utter joke of an airline to say the very least. My family and I were flying in to Newark for the weekend and not only did we get left behind, but in line to check our bags. They had said they would call for all passengers in line on the flight to Newark since the lines were out of the doorR but bumped us, and I can only imagine several others, off the flight because of how ridiculously overbooked their flights are. Not only did we have to rebook into LaGuardia (without reimbursement), but the new flight arrangement included no return flight. This same scenario played out again on the flight back from LaGuardia where they left us on the terminal with NO final boarding call. Terrible service all around on the part of the airline. It seems that everyone blames everyone else and no one knows how to competently do their job. Will never again be flying with Spirit airlines after this nightmare of an experience.

Not Verified | We went with Spirit, they were a bit cheaper but cheaper is not always the best route. We get to the airport 3 hrs before boarding check our bags in pay the over weight fee then sit in a dead stop line, they had no staff taking tickets to board people on the plane for another 3 hrs for us to get to the ticket manager for him to tell us it’s to late you miss you flight. So we go to there assistance area for to sit for another 2 hrs - no staff taking any orders or going over peoples tickets by this time lines are through the roof, we finally get to someone for them to tell us no refund and we will not reimburse you for your luggage or our money spent on the ticket. The only thing they would do is give us a flight for the following day for another $200 each which was completely absurd - pay more money because their lack of staff and Service do their job. Service is completely horrible stay away.

✅ Trip Verified | Just flew on Spirit with my Mom to go on our annual Christmas vacation to Ohio. We’ve flown Spirit in the past a couple times with no issues. Unfortunately this trip was the worst experience ever. Our flight was supposed to leave Los Angeles at 11:15 PM on December 18 and arrive in Cleveland at 6:47 AM on December 19. Flight was delayed to 1:30 AM, then again to 2:05 AM. 40 minutes before new delayed departure time no announcements whatsoever. Usually airlines give announcements when the flight is significantly delayed. Then it is 1:50 AM and no one has boarded the plane. Still no word on what happened. We board the plane at 2:10 AM. We did not pay for seats and were assigned together 1 aisle & 1 middle seat. Previously, we were on hold with them right when the flight was originally delayed. We waited 1 hour and 16 minutes and then they disconnected before anyone answered. Overall, we will not fly this airline again especially during peak holiday travel. To top it off, the gate agent was really rude. We will stick to our usual airline and go back to flying United in the future!