Spirit Airlines

✅ Trip Verified | This was by far the worst airline I've ever flown with. The lost my baggage sent it to 3 different states as well as someone else's address, I didn't receive my bags for 5 days. Then when trying to find out where it was I ended up on the phone a total of 13hrs, 6 different managers everyone had a different story, the email info they sent me was someone else's info and baggage confirmation number. I gave up and went back to the airport and my bag was sitting in their office and when trying to get a refund they were extremely nasty, did not want to help, ended up speaking to 3 more mangers. Then after dealing with that my daughter flew back to BWI from MCO, checked in after waiting in extremely long line, got to her to find out the plane was delayed, then they switched gates, then they cancelled the flight all together. Then while trying to get her on another flight they ended up cancelling numerous flights to BWI so we stood in a line with about 1,500 other people to find out their computer systems were down and they couldn't do anything or print anything, they wouldn't give out vouchers then since we checked her bag, no employee could tell us where it was, I just happened to go down to baggage claim and found it on a carousel. After all of these problems I decided to book her a Southwest flight, after doing the online refund then woke up to an email that they booked her a flight on southwest anyway so then I had to waste more time calling to cancel that fight and making sure the refund was done correctly. So after 5days 13hrs on the phone 6hrs in the car a night at the airport and all the nasty customer service we received we finally got the the baggage back suit case broken by the way and my daughter off but with an airline we should have used in the first place! I will never ever use Spirit again or recommend it to anyone this was the worst travel experience ever!

✅ Trip Verified | By far the worst airline out there! Poor customer service both over the phone and at their kiosks. Although arriving 15mins prior to when the check in time would end, they refused to check us in and charged us $150 each for a new flight, when the flight only cost $60! Absolutely terrible company!

Not Verified | On April 5th we were told by Hertz our Spirit voucher was no good so we were stuck paying for a rental car twice. Spirit gave us a voucher for 419.59 which was to be used by August. It was extended til December 31st due to COVID. Called to get it extended longer because I work for the post office and I knew I wouldn't be able to use it by the end of the year. I was told they couldn't extend it yet that I had to call back December 30th no sooner no later to get it extended. Its December 30th and I have already spoke to one representative who is refusing to extend the voucher. She went as far to tell me I was just out by 419.59. I told her that was unacceptable because it wasn't my fault their voucher was no good and didn't work when we went to rent the car in the first place. I asked to be transferred to a manager and that was nearly an hour ago. I'm still on hold. I'm sure at this point I will never see my money back. They better enjoy the 419.59 because that's the last of my money they will see. I will pay extra to use another airline.

✅ Trip Verified | I have only been on my first flight on Spirit today and I wanted to post this review before my flight home. Our flight schedule was leaving Louisville,KY at 6am. So reading the reviews we went to the airport at 3.30am. It was smooth sailing through the check in and everyone with Spirit was very nice. Our flight left 5 minutes early and landed 20 minutes early. We did not have any issues or complaints about our flight. The flight attendants were very nice and polite. I was expecting the worst after reading these reviews. So thank you Spirit Airlines for proving those reviews wrong for me today. I enjoyed my flight and I will fly again next week to come home and will post that flight review as well. Great Flight and great employees.

Not Verified | First time flying with Spirit. Traveled with a family of 5 with 4 ticketed and one lap child. Thought I was saving money to find out bags are considered overweight at 40lbs, and not 50. Had to pay over weight fees on all the bags. That admittedly was my mistake, but almost $300 for bags and this is only the first leg of the round trip. At the connecting flight in LA, I was charged $80 for a carry on bag. How do you get charged for a carry on bag for a connecting flight? And how $80? They claimed it was supposed to be checked in and it was a checked bag. How did a checked bag end up not being checked before the first flight. If it was, how did we have it at the time of the second flight? The extremely cheap rates pretty much become the same as all others once you pay for bags, overages, and other nonsense. A $2500 trip is going to cost well over $3200 or so by the time of the return trip with bags and and everything all over again. At the end of the day, you pay the same after all additional fees, have no wifi, no electronic device charging, no complimentary snacks. Do yourself a favor and pay more and get what you pay for instead of being nickeled and dimed.

✅ Trip Verified | Never flying with this airline ever again. Please spend your money somewhere else, it will be worth it trust me. First time I flew with spirit they charged me twice for my bags and instead of giving me a refund they gave me a credit. I was forced to flight with them again to claim this credit. This time everything was smooth. I decided to give it a third chance and flew with them to Chicago for Christmas. I had to paid $204 for 2 checked bags and 2 carry-ons. I thought that would cover the round trip since it was with the same airlines. Nope! I had to pay for the same bags that I already paid for, again! The only difference is that this time they were charging me $230. I called the airline and they gave me a discount to $176 which is still ridiculous! I paid $900 for the round trip and on top of that I had to pay almost $400 on bags. This is the “cheapest airlines” that charges a bunch of money for your bags. I rather pay a higher fare and not deal with this bs. I ended up paying around $1200+ for a round trip to Chicago for a family of 4. I could’ve paid the same and be comfortable and worry free with another airline. Even southwest or American Airlines doesn’t charge $59 for checked bags. Never again flying with them.

✅ Trip Verified | First time traveling with Spirit Wednesday Dec. 22 only flight to RDU from Orlando. Spirit changed 3 flights to different gates the 3 hours I was waiting for my flight. Never updated the app because people were so confused. Those needed wheel chairs were moved back and forth with no reasoning to move. My flight was scheduled for 9:00 boarding and delayed because " a flight attendant was late". We waited for hours with no update, because the attendant stated she had no update. The app NEVER updated the status. When they finally boarded at midnight we waited for over 20 minutes for "paperwork", I have never been on a flight where they walk on and off the plane with paperwork. The flight attendants start by saying, "since the flight is so short we will not serve any snacks or beverages". And on Spirit you pay for it, its not complimentary. All other airlines manage to serve snacks on the 80 min flight to RDU. Clearly Spririt attendants are not capable. This was the Walmart of flights, the Walmart of customer service. Unorganized, rude and unprofessional. The pilot was nice and professional and the fly and landing were great. But packaged together I will never fly Spirit again. First and Last. No regards for your money or your time. Nothing is complimentary, no beverage, no snack, no wifi, no entertainment, no respect, no professionalism, no good experience. I saved nothing flying with this airline.

✅ Trip Verified | I was flying to see my gf family for Christmas and we figured we could save a little money by flying spirit. Boy did we realize really quick that we should've spent more money on any other airline on the planet. Both ways there was delays due to incompetence, they put on a broken tug, only to have to get a mechanic to replace it before we can even back away from the gate. On the way back there was someone vaping in the bathroom and it set off the alarms. The quality of toilets are terrible, they must clean and restock them monthly. On our flight back we are delayed for already an hour and counting after we've landed. No one knows what's going on, we're still here. Several people here have connecting flights and places to be. If you guys thinking about flying save your money and pay a little extra and go with another airline.

✅ Trip Verified | They lied directly to my face about a canceled flight reschedule. They told me that the next flight available was the next night, around the same time. That was not the case. I got to the airport and tried to check in and it said “failed”. Me being confused i went and talked to the agents there. The young man then informed me that my flight was not only 8 hours away, but that i would also be stopping in Dallas when i had purchased a nonstop flight.

Not Verified | St. Louis to Los Angeles. My family and I booked with spirit airlines to visit my brother in California. As we arrived to the airport we were notified that our flight was canceled and we would not be able to leave till 24 hours later. Later in the week, traveling to the airport to fly home, our flight was canceled yet again. Do not fly spirit airlines. The prices are not worth the hassle of rebooking a new flight, especially since the staff we also encountered were horrendous and not helpful whatsoever. A friend of ours who flew spirit as well was also stuck for 30hrs due to his flight being canceled and them not being able to provide another flight out (due to them canceling quite literally, every. Flight.) If you read this far, do yourself a favor. Do not use spirit airlines.