Spirit Airlines

Not Verified | Stay away from Spirit Airlines, if at all possible. They charge for everything and is hardly ever on-time with arrivals and departures. The last flight was delayed by over two hours on short notice and for an unknown reason(s). I have never taken a flight with Spirit Airlines that was on-time getting me to my destination. It does not award or reimburse one for the inconvenience. The cheapest is not always the best. If one wants to receive quality customer service and get to his destination on-time, it pays to use a better quality airline company, even if it costs more.

✅ Trip Verified | We don’t receive any email confirming our flight and what the luggage policy is, we get to the airport and have to pay a fortune for each bag and on each connecting flight! A fortune with very impolite staff. Worst is yet to come. For the flight back from Dominican Republic with a connection in Fort Lauderdale, there’s a 4 hour delay (minimum, we are still waiting!). We won’t make it for our connection to LAX and there’s no more flights today. Solution from Spirit: none! “Do you want a reimbursement?” Yeah sure…we want to be stuck in PUJ with our 2 kids! Looks like we will be stuck in Fort Lauderdale with our kids for the night and no hotel! And for those who ask why we fly with Spirit (first and last time) we didn’t choose. I strongly recommend not to fly with Spirit especially if you have kids! They absolutely do not care about their passengers! Only solution: we reimburse. Yep, but you’re stuck in a foreign country.

✅ Trip Verified | Worst airline in America. Charge you for everything. You pay for a ticket yet a seat isn’t included in your ticket, you have to pay extra for that. You wanna check in? $20. Literally will charge you for anything other than a backpack. Had a fragile tag on my bag and it was literally thrown it on the belt right in front of me. Writing this currently sitting in the airport with a two hour delay that “I wouldn’t understand” according to the Spirit staff at the desk.

✅ Trip Verified | Don't do it! You're going to be tempted because they are cheap, but I implore you to resist their low-cost charms. Their "customer service" representatives are well trained in avoidance and ambivalence, and they simply do not care. Today marks the second cancelled flight that I've booked with Spirit only to have them cancelled at the last minute. The vouchers given for the first cancelled flight were for $50.00 however you can only use them on the actual cost of a flight which equates to about $4.00, literally. Spirit is the bare bottom of airlines. It doesn't get any lower. Rent a donkey, hop a train, hitchhike in the back of a sketchy pick up before you spend a cent with these con artists.

Not Verified | We have used Spirit more than a few times, members in their discount club, and before the “pandemic” we had zero problems going anywhere they service. We understand that spirit is a low cost carrier and don’t have any expectations of any type of top rated service. It is what it is and we know that. NOW, when they are trying to recoup the money they lost when people were not traveling they are in a jackpot. They will schedule flights, even offer discounts, but they can’t deliver. They don’t have standby crews and when a crew times out you are pretty much screwed. It’s a crapshoot if you are going to leave on time or if you are even going to leave At all, After four days at the Tampa Hard Rock hotel/casino. March 10, Tampa to Pittsburgh, flight 280. The weather was a little cloudy and a few drops of rain at the airport. Delayed from 3:00 to 3:30. Then until 5:00. Then until 5:45. We knew what was coming next so we headed for the desk at the gate. Which BTW had been changed 3 times. Yep, on they way to the desk, just as we expected, canceled. When I asked why, the women at the desk said, “I don’t know. The air traffic control said something about a storm or something.” They canceled 7 flights that day. Talking to a family from another spirit flight I was told they were in the plane when the pilot told them that he was sorry but due to the crew being “timed out” they wouldn’t be taking off and they had to deplane. We all know things are tough and you need to make up for the loss of revenue but at least tell the people that are paying that due to lack of personnel they might be delayed or not flying at all. That “discounted” ticket cost us a hotel for 3 days until we could get home. Not such a great deal is it.

Not Verified | We had a layover from Puerto Rico to Las Vegas in Philadelphia. As soon as we arrived in Philadelphia we were informed that our next flight was canceled. We went to see if we could get on another flight and they were planning on rescheduling us on the next flight that was in 3 days. Obviously that didn't work out so we had to buy a flight from another company to get home but when we requested a refund for our flight they informed us we had to call customer service. Customer service had no idea the flight was canceled and couldn't understand English enough for us to tell them the situation and that it wasn't us that canceled the flight but Spirit. And once we thought we figured it all out we found out they had lost our luggage. Customer service is probably worst I have ever seen and they are not willing to compensate for screwing you over.

✅ Trip Verified | Actually we didn't get to fly because they wouldn't let my 2 year old be on my lap. All 7 of us were supposed to be in California for my nieces 15th birthday. I lost my money for all our tickets ($1400), my car reservation ($1200), my hotel ($350), and parking for a week. But all of that doesn't mount up to what I lost by not being able to be there for her birthday. They said I needed to buy him a ticket, which is what I was trying to do, but they didn't have one available. So they gave all our seats to some other people at full price. They gave me boarding passes for Las Vegas to Sacramento, but not Dallas to Vegas. How does that make any sense. I'm so hurt and I don't know what I can do but I will do whatever I have to do to make sure they don't do this to anyone anymore.

Not Verified | This is by far the worst airline I have ever flown, the customer service absolutely terrible. Employees Couldn’t answer any of my questions or ignored me and there were 4 people standing there. They didn’t care about customers needs. Plane wasn’t very clean. Will never fly them again. I hope they find employees that can actually communicate. Highly recommend flying Southwest. Just thought I would give them a shot. Never again.

✅ Trip Verified | Worst experience ever. Had to pay $82 for my carry on and the workers were beyond rude. Spirit doesn’t care about you and just wants your money. They delayed my flight by two hours for no reason and was not professional about it. Always poor when I fly spirit but never had this level of disrespect from the workers. Never will I fly spirit again. So disappointed.

✅ Trip Verified | Spirit Airline Customer Service is by far the worst we have ever experienced. The lack of customer service skills adds unnecessary stress to what is to suppose to be a fun family trip. They are very inconsistent on their response to the customers needs. We were charged $500 to change our tickets due to a missing flight while some other passenger that were on the same flight were not charged. Very discriminatory process and lack of explanation is unacceptable. There was over 20 people that missed the flight due to the lack of organization by Spirit Airlines. So I would strongly advice to arrive at least 6 hours early if you want to make it to your flight. If you want to flight free of stress stay away from Spirit Airlines.