Spirit Airlines

Not Verified | Decided to give this airline a second try after they issued me a credit from 3 years earlier. Flight to Vegas was uneventful, but I had received an email the day prior asking if I had flexible travel plans and wanted to change my flight. I declined as I had specific plans. On my return flight, received the same email 12 hours prior. Also had arranged a ride from the airport and could not be changed. Got to the airport the usual 2 hours early and saw that the flight had been canceled. Called the customer service number and they said that they had emailed me to tell me the flight was canceled that happened to come as I was on my way to the airport. Less than 2 hours before departure. They offered a return flight 4 days from the date, which was entirely unacceptable and just apologized for the inconvenience. No solution offered. I ended up flying from Las Vegas to San Francisco on American , then running through the airport to catch a connector flight from San Francisco to Detroit. I was traveling for 18 hours instead of the less than 4 hour flight. I was offered a refund the morning of the cancelation, but when I called the next day, they said all they could give me was a credit for half of the round trip instead of the whole flight. We entered a contract with the payment of my round trip flight and did not provide those services. I

✅ Trip Verified | Horrible, terrible, don’t waste till your time and frustration on this airline. Customer service is horrible, staff is uninformed, misrepresent fees, management as well as business practices are sub par. If you want to be disgusted with your experience..fly with Spirit! As a matter of fact, we are removing Spirit from our company’s merchandising team list of available airlines. None of our company will fly (at least on company expense) again.

✅ Trip Verified | Departure flight was on time, but that's where the good ends. My family of 4 flew from Milwaukee direct to Phoenix. Somehow only 2 of our 3 pieces of luggage arrived at Phoenix. 5 days later the missing suitcase still has not been located. Then my return flight got canceled 12 hours before departure with NO explanation as to why. I spent $1,427 for round trip tickets, bags, and upgraded seats. They claim I'll get a $488 credit for the canceled return flight but I haven't seen the credit yet. That's really bad math considering they only did half of the job. They never offered a solution and I had to scramble to get a return flight for $667 on a different airline to get home. Terrible communication and terrible customer service. I wish I had read some of the other reviews on this site before I booked with Spirit.

✅ Trip Verified | Miami to Chicago. If you have any other options for an airline use it. This hands down the worst airline I have ever spent real people money on. I suggest you build a kite large enough to carry you before booking with them.

✅ Trip Verified | I was scheduled to fly Spirit Airlines on Sunday March 13th @ 6AM Flight NK 151 Atlantic City to West Palm Beach. I got an email notice the night before, Sat. @ 9:40PM that my flight was disrupted and then another notice at 9:53PM that my flight was CANCELLED. The email contained this message: "We apologize for the inconvenience. Thank you for your patience while we work on your rebooking options. You will receive another email with additional instructions." 36 hours later, no email, No rebooking options! Just left hanging, ditched! This is extremely poor business, and unacceptable. I took off work to go visit my sister in Florida and they did not even have the decency to follow up with an email that they stated they would do. So I called Spirit, and spoke to a representative, who was courteous and apologetic. Unfortunately, he had nothing to offer me, until Wed, March 16th, 3 days after my original departure date! I asked for a refund, which was granted, However, my vacation was screwed up. So disgusted and disappointed with the lack of professionalism of Spirit Airlines!

✅ Trip Verified | Worst airline experience ever. This was my first time flying Spirit Airlines and I assure you it will be my last. Both flights to and from Tampa were over an hour delayed because we were waiting on the pilots. They boarded us an hour before we actually departed so instead of waiting in the airport where we could stretch out, they crammed us onto the plane to just sit there for an hour waiting to depart. Very frustrating that this happened on both flights. Will never fly with them again. Also, no wifi options. They charge for all snacks.

Not Verified | Spirit canceled our flight within nine hours of taking off. Then they charged us for rebooking. A horrible experience. I will never use spirit again.

✅ Trip Verified | Horrible. Spirit canceled my flight literally 3 mins before boarding time. And the next available flight they could provide is 4 days later - ridiculous. Caused me to spend additional $1100 because now I have to stay over night at a hotel till my next now United flight the following day and miss a whole work day. Very frustrating and no customer service at all, no assistance, no one cares for you.

Not Verified | I'll echo what other reviewers have emphasized. The airline canceled the flight at the last minute, booked us on a 1:00 AM flight the next day, and did not have anybody at customer service to answer the phones. We waited for almost an hour, only to be transferred to a customer service survey. It might be the cheapest on Expedia, but unless you want to risk all of your plans flying this airline, don't use it to save the few extra dollars. Buying the cheapest on Expedia only encourages pathetic performance.

✅ Trip Verified | Do not Fly Spirit Airlines! The past 3 vacations have been ruined by this airline because they have cancelled our flight. Horrible customer service who could care less that you have spent months of planning only to see everything down the toilet. How can they get away with this? I am out $4000 dollars because I chose their airline. This is wrong in so many ways.