Spirit Airlines

Not Verified | Spring Break with the family, travel scheduled for Saturday 3/19, 6.08pm. After multiple delays, we left the airport at 11.30pm after flight was cancelled, aircraft was available but no crew. Stayed on the phone over an hour to rebook, did not have anything for Sunday, so delayed until Monday 3/21. Flight already showing delayed at 10.00am, and already received 4 more updates so flight is now following same pattern as last Saturday. Decided to cancel this trip as I am not letting this airline ruin my family vacation, booked with Southwest instead. Will never fly Spirit again and will make sure I tell all my friends and family about how bad this airline is, I will spare you the details of their customer service and their airport crew. Anyway if you have to fly don't even think about this airline, it seems like a good idea as the price is low, but you will just be ruining your travel plans once its either delayed or cancelled.

✅ Trip Verified | I bought a ticket on Spirit Airlines for my 16 year old son to fly from Dallas to Orlando. I paid the 60.00 carry-on bag fee with his ticket, but when he arrived at the gate, the Spirit representatives would not let him on the flight. They made him pay the 60.00 again before he would be allowed on the flight. So my son hands over the only cash he has (money I gave him so he could buy food on his trip) to an angry woman working for Spirit airlines because "unless you pay, we are closing this gate and leaving without you". Still trying, a week after the flight, to get someone at Spirit to refund. Never send a an unaccompanied minor on this airline.

✅ Trip Verified | Spirit somehow did not have my email and phone number when trying to check in. I was 9 minutes past the in-person check in time and they refused to give me a boarding ticket. I never received any email or text to check in. The agent made no effort to show compassion or help.

✅ Trip Verified | We have consistently been shafted by this airline and today will be the last time we use them. Flights are, without fail, always delayed, or simply canceled, we are never given space for the carry-ons we paid for ahead of time, and the flights are always oversold. I understand the need for efficient travel, but asking time and again for people to get off the flight is super rude and completely disregards the time, patience, and needs of travelers. I will be signing up for a Delta credit card and using them exclusively in the future, as they have never treated me or my husband as poorly as Spirit has on our last 5 flights with them.

Not Verified | They advertise cheep flights but it’s a scam. They get you in luggage. I bought 1 checked bag when buying round trip flights which was $47. I get to my destination great but on the way back the airlines said I did not buy a bag for the way back so I had to pay an extra $73 dollars. My tickets was $150 and $197 with baggage. Not horrible but having to buy an extra bag for little less then double from the first flight is really ridiculous. So yeah cheap flight of $270 dollars for a 4 day trip but I find it extremely ridiculous that I had to spend that much on luggage. I could have gone to a different airline and paid less without having to worry about paying for my bag. They need to fix their website for buying luggage.

✅ Trip Verified | Our flight was cancelled and when we called for assistance, Spirit could do nothing but give us a refund. Our flight was scheduled for Friday evening and the best they could do was to get us on the next flight on Tuesday at 9:50pm, arriving at LAX at midnight on Wednesday morning. Four full days would have been lost on our 8 day vacation. They would not assist with other airlines or provide any assistance, other than a refund. The reason for the cancellation was "weather related" however, there was no weather in the area of take off or in the direction we were heading (west). Other airlines in STL we continuing with their flights without interruption. This was our first, and likely last experience with Spirit.

Not Verified | Why I continue to give this airline my money is my own fault. Each time I say I’ll never do it again. This time I mean it. Absolutely awful! Supposed to board at 6.40pm. We were delayed over an hour because they were waiting on a crew member. That’s ridiculous. Then we begin boarding at 7.45. We are already on board when they make us exit the plane because the pilot is in Denver! How do you not know your pilot is half way across the country before you have us board the plane? Never. Ever. Again.

✅ Trip Verified | Not worth the savings. There is mass confusion at two gates. Flight staff coming off of two side by side gates are saying the flights are switched. Flight information displayed at the gates is, apparently, wrong. There is not an airline representative in sight. I could overlook it if we didn’t all stand in line for 60 minutes to drop checked bags with only one worker for 2 Spirit flights (that did not start providing service into 1.5 hours before boarding time). Don’t plan on checking a bag? Ok. But you should know it is way more expensive at the gate - and even closer to the flight date. My husband prepared and paid for our bags to be checked a month in advance. Sweet savings! Except that when I checked us in for our flight it did not show us having any bags - so I paid for 4 carry-ons (less expensive than checked at this point - $204 total to be exact). More than what we thought initially - but fine. Until my husband found his payment confirmation and we realized we had paid twice. Sure enough 1 bag checked and 1 bag carry on were shown as being purchased per person (we only had 1 a piece). He called to rectify the mistake only to be told that bags are a non-refundable service - but we could credit it to our next flight. There will be no next flight with Spirit. We are still at the gate 30 minutes after we were supposed to take off with no information/updates and incorrect gate information. It still shows ‘on time’. I wish I had listened to the poor reviews.

✅ Trip Verified | Spirit Airlines held the plane after landing in Orlando for so long that everyone missed their next connecting flight. My friends and I are all 22 with no adult and were alone and the Spirit workers could have cared less actually. The only thing they did to “help” was to refund us (which they said we still don’t know if we can do that) or give us another flight two days later with no hotel and no food accommodations what so ever. We ended up having to buy another ticket via Delta for about $700 just to get home in time for all of us to make class on Monday. They were rude, yelled at us and said “have any of y’all never missed a flight before?” Also on the flight to Orlando (came from Dominican Republic) I paid $51 for a seat up front (3C) so that I could get off the plane quickly to make my connecting flight and they completely didn’t care and printed my boarding pass with the seats 16 D. After I showed them my bill for $51 and my seat confirmation for 3C they proceeded to tell me “Sorry we actually have no control over that. If someone tries to argue with you about your seat you’ll just have to figure it out with that person” So, save yourself time and money and just pay for a better flight to begin with such as Delta. They were amazing and even gave all of my friends and I a toiletry bag for free AND waived our bag fee for us. After this trip I will only fly Delta.

Not Verified | Indianapolis to Orlando. Do not fly with Spirit. I was charged $70 for a diaper bag and the gate lady was extremely rude and got in my face! Also, they refused to handle my case in a timely manner, so a month and a half later they are stating they cannot verify that the bag I was flying with was a diaper bag. If you want a cheap ticket, that is pretty much all you will get. Their customer service is horrible and you will be treated like trash.