Spirit Airlines

✅ Trip Verified | One of the worst airlines I have flown, if not the worst ever! The Detroit Gate staff were rude, displaying unnecessary authority and unprofessional behavior! It is not like we paid for discounted seats, we actually paid more for these seats than we would have paid for in Delta or AA or any other reputed airlines! They have rules that no other airlines have, basically to squeeze every penny they can get away with from passengers! They charged us $83 for a personal item, when it fully fit into the container with the handle sticking out. They claimed nothing should be sticking out! Just another excuse to suck money from people. We were heading to Miami to celebrate our 29th Anniversary and it just spoiled the rest of our day! Customer dis-service! They don’t serve as much as a glass of water, you have to pay $3.50 for a bottle of water. Seats don’t recline, they are hard and not very clean.

✅ Trip Verified | Spirit Airlines has been the absolute worst airline to deal with and it was only our first time. A group of us flew to Nashville to celebrate my engagement. They didn’t load our bags because the smoke alarm wasn’t working. Our bags didn’t arrive until the next night. We only had 2 full days in Nashville since they delayed our flight the first day and left on the 4th day. We had to buy new clothes, wasted a night because of the delay and everywhere was closed in Nashville because we had arrived so late. Had no carry on bags because we weren’t allowed any and Spirit did absolutely nothing to make up for any of it. We submitted our claims to get reimbursed for necessities we had to buy and they are making it a literal obstacle course to get any kind of reimbursement. Receipts submitted and even had to enter individual items on the receipts per person. We had to go out and buy essentials like toothbrushes, toothpaste, shampoo, conditioner, soap, etc and even clothes because all we had was the clothes we flew on. I have never flown with such a disgraceful, uncaring airline. We will never ever fly with Spirit again because it’s honestly a poor company to fly with. No customer service at all.

✅ Trip Verified | While the cabin cannot be considered the most comfortable of all flights, it can be said that the pure efficiency that Spirit utilizes when members fly their flights only and professionalism shown by the flight attendants, more then makes up for this. They are also relatively cheap compared to competitors. A great flight for budding families and short business trips.

Not Verified | I made a reservation and 10 times checked with my cities, passengers - where I was going and getting home. I looked at everything. I am good at this so I was confident it was all ok. I have never used them but they had a great rate. Purchased and it changed cities on me. It had us leaving for a city too far for us to drive. I called within 5 minutes, they changed my flight back to the city and charged me $158.00 dollars more making it more than other flights. It felt like a scam, please beware. Can not comment on their other services. My rating will go on how they handle this.

✅ Trip Verified | This airline is now charging $65 for carry on bags each way, $4.00 for water and sodas, and also charging for peanuts and crackers. Flew back to BWI and had to wait almost 2 hours for our bags to arrive at baggage claim. This was a 5 hour flight. Will not be flying with them anymore.

Not Verified | Spirit has amazing customer care service. Beware of booking with them. They may charge you whatever amount they wish and can give you any explanation they want. So use your brain and please don’t expect or call their customer service you will end wasting your time energy and money. I have not yet travelled but have some courtesy.

✅ Trip Verified | An employee named Mohammad at Orlando International Airport at Spirit check in was truly an angel and I had looked for a phone number at the airport for spirit to call and thank him again but was unable to find one but leaving a review somewhere to thank him again. He helped me in a very overwhelming time trying to get to a plane with my kids and his kindness and initiative to help me I will not forget.

Not Verified | Last October I booked flights from Denver to BWI with my seven children. Our redeye flight was delayed 15 hours overnight. We eventually got through to the Escalation Office and were granted one hotel room for the 8 of us. After speaking with Spirit about further flight delays and miscommunications, we were then granted 2x $50 vouchers each, totaling $800. For the last 6 months I have attempted to apply those vouchers to flights - I have tried several destinations, at various times throughout the year, and always receive an error message. I have spoken with and emailed countless customer service agents who provided no assistance at all. Finally one customer service agent explained the vouchers are essentially useless and will never actually work. Very disappointed that Spirit would be so deceptive and issue fraudulent useless vouchers. Hopefully others will contact Spirit and let them know this is no acceptable - join with me in demanding honest customer service!

✅ Trip Verified | On Friday the 18th, my family and I completed the early check-in on Spirit’s app for our flight scheduled Saturday the 19th. We arrived at the Orlando airport 3 hours in advance. It was packed, the lines were very long, and it was apparent that Spirit employees were understaffed. I told a Spirit employee that the lines were moving incredibly slow, and I was afraid that my family and I were going to miss our flight. This one and only kind Spirit employee quickly checked our 1 suitcase in, and we went straight to the security check-in. It was packed there as well. Tons of other passengers were afraid they too were going to miss their flights, which we later found out they did. We spent a total of 3 hours checking in due to understaffing! We then hopped on the airport shuttle, which took us to our gate. I asked 3 employees to please alert our gate (gate# 26) that we were on our way. They denied our request. In fact, they said, “To be honest, you’re probably not going to make your flight.” And did absolutely nothing to help rectify the situation. If Spirit knew that we probably were not going to make our flight, then they should not have even checked our suitcase in. The whole Spirit experience was completely unorganized and chaotic. As passengers, we were proactive and did absolutely everything that we could & should have done to make our flight, but due to the limited Spirit staff, the whole process was delayed (took 3 hours) and caused us to miss our flight. Due to this poor operation, we had to pay 1 additional day for our dogs’ boarding ($60) and pay 1 additional day at a hotel ($250). Spirit Airlines completely dropped the ball, and all of the Spirit employees at the Orlando airport (except for the 1 employee) were not helpful. The comments we received (with a sarcastic and negative tone) were, “Well, what can I do?”, and “Well, sorry. The gate is closed. Nope, the gate just now closed.” The Spirit employees had zero care, zero compassion, zero understanding, zero willingness to help, and provided zero options. If I were the CEO of Spirit, I would be downright embarrassed by the way these employees represented Spirit. To top off the horrible experience, the 3 supervisors took zero accountability, and did nothing to accommodate the horrendous experience. I wouldn’t want anyone else to ever endure the awful experience we had with Spirit in our efforts to return home.

Not Verified | Orange County to Las Vegas. Worst airline ever! Received a voucher twice - first one they couldn't find, second one the stipulation was instead of applying the $50 voucher to a flight they told me I had to fly a flight round trip from Phoenix to Vegas (a flight that would take maybe an hour) to a flight that would be anywhere from 8 to 12 hour flight to redeem this voucher. I asked for a manager and she confirmed this. I will never fly with them again.