Spirit Airlines

Not Verified | Fair enough and did the job correctly. Almost on time and the staff is welcoming. The plane is fine and new. The food is somewhat expensive and the airport is filled with people.

✅ Trip Verified | The little money you think you’re saving on a flight is not worth the stress you are about to face. They do not value their customers, it is just a business to them and have “policies” in place that prevent any accommodations for you as a result of their mistakes. You can look at this entire list of reviews and see that. I had a trip to Mexico planned. My flight was then changed close to my departure date (randomly) to completely different days - obviously that does not work when you are planning a vacation. They had no flights available at all for my original return date all of a sudden. The new departure date was cheaper than my original and they denied the ability to just pay me the difference. I canceled my flights all together, was given a refund and paid for the cheaper new flight myself…thinking let me give Spirit another shot. Horrible mistake because Guess what? My flight was changed again to a time that hindered my vacation. Only this time “it is policy” that no one can offer me a refund (even supervisors) because it was a 50 minute difference instead of 60 minutes. So just forget you if you have somewhere to be! Do not use them. Go with JetBlue, United, American or somebody. But Spirit will ruin your vacation. You deserve better. We all do.

Not Verified | Orlando to Chicago. Worst experience with the airline ever in my life. I'll never recommend it to anybody. The worst treatment I ever got in the airline for me and for my all family member. We couldn't get on our flight to Chicago coming back.

✅ Trip Verified | First time flying with Spirit the flight was cancelled for a hurricane that never came. Second time, they changed the departure time four times not allowing my partner to join me. I spent an hour on the phone and did not get a refund or any type of credit. There isn't a word lower than disorganized to describe the conduct of this poor excuse for an airline.

✅ Trip Verified | Do not use this airline unless you want to have the worst traveling experience of your life. This is the 3rd time they cancel my flight with no compensation or even accommodation. This is the 3rd time they put me to sleep at the airport and the personnel refuses to help or provide a service even when I have paid insurance etc. I will never ever in my life will try to save 100 dollars to have the worst traveling experience ever. Please pay the extra 100 dollars and save yourself a nightmare. I would never recommend.

✅ Trip Verified | Yesterday I missed a flight due to the agent at the bag counter. Our plane was due to depart in 40 minutes and she refused to take our bags stating we were “late”. We would have made the flight. She rudely told me I have to be at the airport three hours prior to flight. I had to get a hotel, pay to rebook $200 and I missed work and had to pay extra to now take a bus because I did not have a ride for today. Today we arrived at 245… their employee did not arrive at the counter until 330. (How about that arriving three hours prior to the flight?) There is a long line and the plane boarded in an hour (which apparently their staff will refuse to take bags) The first day they made us miss our flight they told us to call Customer service to which we did. I chatted with an online agent who stated their employee was in the wrong. They told us we could file a formal complaint online and they would get back to us in 30 days. They would not resolve my issue that day. They charged us $200 to rebook, threatened to charge $260 for a “no show” if we didn’t rebook with them (we were there and were refused service). If we didn’t have bags it would’ve saved us over $1000 (rebook, hotel, Lyft, bus ticket, missed day of work). Never again flying a budget airline and never again spirit. I have filed two formal complaints. Our flight was overbooked which is likely why she refused to take our bags. Because the same person who refused to take our bags that day came in late the next day and took our bags at the same time she refused them the day prior. So I guess it’s a double standard? When calling for boarding they were rude stating “hurry up let’s go” over the intercom while their was a long line boarding. Hurry up and get in line to be mistreated by unprofessional staff. I spoke with spirit and they literally did not care and then acted as if it was an act of god that they gave me a measly $50 voucher to fly with them again before June. Stay far far away.

✅ Trip Verified | This was my first flight with Spirit and my last one! I do not recommend Spirt Airline. Used them to go to Mexico and had no issue paying for baggage but the morning of my trip I had to pay an additional baggage fee for check in. Carry on cost more then a checked bag. A few hours before we are to leave our flight is cancelled. When arriving to the airport to see an alternative route back home I was sent to Cleveland. Where again there was no additional flight home. I was told that there would be. I was dropped off to an airport that was 7 hours from home with no other way to get home but the following day. For personal reasons I was not able to leave the next day, I needed to leave that day when I booked my ticket back in February 2022. So with no other choice I had to get a rental car and get myself home. again, 7 hours from home and all they gave me was a $50 voucher that certainly did not cover the cost of a rental. I am very disappointed this is how my 4 day trip to Mexico ended.

✅ Trip Verified | Worst airline ever. Horrible customer service. Bumped a minor passenger on an overbooked flight and forced her to pay $100 to check a carry on because they overbooked the flight. A minor now sleeping in an airport will be traveling for 36 hours across the country because this airline said "you'll be fine, there are security cameras here." Ridiculous, unacceptable, Unthinkable. Never fly with this airline.

✅ Trip Verified | I've never flown Spirit Airlines. Our plane was supposed to depart at 1.24 pm. We were boarded and sat without any information from the staff until 1.50 pm. At 2.00 they ran through the safety instruction. Not sure why this was not done during our half hour sitting on the plane. I will never fly with Spirit again. It was expensive and they did not respect our time.

Not Verified | To start, I received 2 notices that the flight was delays by 30 minutes. Upon boarding, the seats are bunched in together and very uncomfortable. I ask the flight attendant if there were any items they had to make the seat more comfortable and she said no. To my surprise, I’m used to being able to watch a movie while in flight. To my surprise, I was not able to. On top of this, I had to pay for internet service to stream movies in my phone. Along with this, no snacks were offered. We had to pay for everything, even a cup of water. I fly JetBlue and everything is included. Of course if I want extra, there is an additional cost but at least something is offered on the flight. The flight home was no different except that the flight once again was delayed twice (30 minutes and then 15 minutes). Then we were delayed a 3rd time on the runway. This was the first and will be the last time I fly spirit airlines. It was a very disappointing experience. Along with this, I was never told that the combined weight of the luggage is taken to determine extra charges. I paid twice to find out that the total weight, I would not have add to pay the extra $50 for the heavy luggage the was over weight by 10 pounds but all 3 had a combined weight of 110 pounds.