Spirit Airlines

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 5109 reviews
2/10
3 star Skytrax Rating
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1/10

"pay the extra 100 dollars and save yourself a nightmare"

(United States)

Trip Verified | Do not use this airline unless you want to have the worst traveling experience of your life. This is the 3rd time they cancel my flight with no compensation or even accommodation. This is the 3rd time they put me to sleep at the airport and the personnel refuses to help or provide a service even when I have paid insurance etc. I will never ever in my life will try to save 100 dollars to have the worst traveling experience ever. Please pay the extra 100 dollars and save yourself a nightmare. I would never recommend.
Type Of TravellerBusiness
Seat TypePremium Economy
RouteFort Lauderdale to Atlanta
Date FlownMarch 2022
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"Stay far far away"

(United States)

Trip Verified | Yesterday I missed a flight due to the agent at the bag counter. Our plane was due to depart in 40 minutes and she refused to take our bags stating we were “late”. We would have made the flight. She rudely told me I have to be at the airport three hours prior to flight. I had to get a hotel, pay to rebook $200 and I missed work and had to pay extra to now take a bus because I did not have a ride for today. Today we arrived at 245… their employee did not arrive at the counter until 330. (How about that arriving three hours prior to the flight?) There is a long line and the plane boarded in an hour (which apparently their staff will refuse to take bags) The first day they made us miss our flight they told us to call Customer service to which we did. I chatted with an online agent who stated their employee was in the wrong. They told us we could file a formal complaint online and they would get back to us in 30 days. They would not resolve my issue that day. They charged us $200 to rebook, threatened to charge $260 for a “no show” if we didn’t rebook with them (we were there and were refused service). If we didn’t have bags it would’ve saved us over $1000 (rebook, hotel, Lyft, bus ticket, missed day of work). Never again flying a budget airline and never again spirit. I have filed two formal complaints. Our flight was overbooked which is likely why she refused to take our bags. Because the same person who refused to take our bags that day came in late the next day and took our bags at the same time she refused them the day prior. So I guess it’s a double standard? When calling for boarding they were rude stating “hurry up let’s go” over the intercom while their was a long line boarding. Hurry up and get in line to be mistreated by unprofessional staff. I spoke with spirit and they literally did not care and then acted as if it was an act of god that they gave me a measly $50 voucher to fly with them again before June. Stay far far away.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteOrlando to Boston
Date FlownMarch 2022
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
2/10

Spirit Airlines customer review

(United States)

Trip Verified | This was my first flight with Spirit and my last one! I do not recommend Spirt Airline. Used them to go to Mexico and had no issue paying for baggage but the morning of my trip I had to pay an additional baggage fee for check in. Carry on cost more then a checked bag. A few hours before we are to leave our flight is cancelled. When arriving to the airport to see an alternative route back home I was sent to Cleveland. Where again there was no additional flight home. I was told that there would be. I was dropped off to an airport that was 7 hours from home with no other way to get home but the following day. For personal reasons I was not able to leave the next day, I needed to leave that day when I booked my ticket back in February 2022. So with no other choice I had to get a rental car and get myself home. again, 7 hours from home and all they gave me was a $50 voucher that certainly did not cover the cost of a rental. I am very disappointed this is how my 4 day trip to Mexico ended.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteCancun to Cleveland
Date FlownMarch 2022
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"Never fly with this airline"

(United States)

Trip Verified | Worst airline ever. Horrible customer service. Bumped a minor passenger on an overbooked flight and forced her to pay $100 to check a carry on because they overbooked the flight. A minor now sleeping in an airport will be traveling for 36 hours across the country because this airline said "you'll be fine, there are security cameras here." Ridiculous, unacceptable, Unthinkable. Never fly with this airline.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteLas Vegas to Myrtle Beach via Ft Lauderdale
Date FlownMarch 2022
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"It was expensive and they did not respect our time"

(United States)

Trip Verified | I've never flown Spirit Airlines. Our plane was supposed to depart at 1.24 pm. We were boarded and sat without any information from the staff until 1.50 pm. At 2.00 they ran through the safety instruction. Not sure why this was not done during our half hour sitting on the plane. I will never fly with Spirit again. It was expensive and they did not respect our time.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteLas Vegas to St. Louis
Date FlownMarch 2022
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"a very disappointing experience"

(United States)

Not Verified | To start, I received 2 notices that the flight was delays by 30 minutes. Upon boarding, the seats are bunched in together and very uncomfortable. I ask the flight attendant if there were any items they had to make the seat more comfortable and she said no. To my surprise, I’m used to being able to watch a movie while in flight. To my surprise, I was not able to. On top of this, I had to pay for internet service to stream movies in my phone. Along with this, no snacks were offered. We had to pay for everything, even a cup of water. I fly JetBlue and everything is included. Of course if I want extra, there is an additional cost but at least something is offered on the flight. The flight home was no different except that the flight once again was delayed twice (30 minutes and then 15 minutes). Then we were delayed a 3rd time on the runway. This was the first and will be the last time I fly spirit airlines. It was a very disappointing experience. Along with this, I was never told that the combined weight of the luggage is taken to determine extra charges. I paid twice to find out that the total weight, I would not have add to pay the extra $50 for the heavy luggage the was over weight by 10 pounds but all 3 had a combined weight of 110 pounds.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteNewark to Las Vegas
Date FlownMarch 2022
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"Spirit will not compensate you in any way"

(United States)

Not Verified | Spirit is such a terrible airline. Two months (March 2022) after my flight, I finally get an email regarding my incident (January 2022). Still, no resolution or compensation. Spirit’s app can at any time (which is all the time) experience 'tech difficulties' and the bag you paid for can be refunded without your knowledge. At the gate, you will be charged the max (75) for a bag you already paid for (refund in 3-5 bus. days). Spirit will not compensate you in any way. Also, if you have a connecting flight, the agents at the desk are not trained to continue your bags, thus you will pay twice for a bag you already paid for. The customer service agent does not care about your boarding pass that says yes near carry-on if their system says “no” due to their own wrongdoing. I personally would rather push a vehicle from DC to LA before standing in a Spirit terminal. Zero across the board. The only reason I gave a 1/10 is because I got where I needed to be. Never again. And if you’re reading this, you can’t buy peace of mind. The “cheap” prices of Spirit come with the hefty price or lack of peace of mind.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteLas Vegas to Houston
Date FlownJanuary 2022
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
2/10

"by far, Spirit Airlines is the worst in every aspect"

(United States)

Not Verified | I am a frequent flyer, I travel every week, and by far, Spirit Airlines is the worst in every aspect. Seats are completely uncomfortable, the charge for carry on and check, they practice price gouging, and many other negatives, but today will be my last time ever flying with them. There was a lady with two little boys and girl, had one checked in luggage. Even though they charged her ridiculously, still they made her take 4 pounds out of the luggage as it exceeded 40 lb, all airlines check in is 50 lb and they charge half, second: 4lb wow, let the lady keep them instead of carrying them on top of her kids stuff, her backpack etc..
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteOrange County to Seattle
Date FlownMarch 2022
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"harassed, verbally abused"

(United States)

Trip Verified | I was harassed, verbally abused, and offboarded by a flight attendant on flight #978 from LIM to FLL. Flight attendant abused me by taking my bag from the overhead bin and flinging it towards me while ordering me to put it "between my legs". When I asked why his response was "because I want so". When I insisted on an explanation he refused to give any explanation kept ordering, showing aggression, and verbally abusing me. When I refused to be handled this way he said "I will show you" and talking to the pilot and crew made me offboard the plane.
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteLima to Ft Lauderdale
Date FlownMarch 2022
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"Never again will i fly Spirit"

(United States)

#9989; Trip Verified | Never again will i fly Spirit. 2.5 hour delay with beautiful weather out of DFW and then over 30 minutes sitting on the tarmac to deplane in PHX. Flight attendants harassing the passengers for trash disposed of, this has never happened before. Shame on you spirit for booking flights that you aren’t able to complete on time.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteDallas to Phoenix
Date FlownMarch 2022
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no