Spirit Airlines

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 5111 reviews
2/10
3 star Skytrax Rating
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1/10

"All just a waste"

(United States)

Trip Verified | Detroit to Las Vegas. I cannot express my disappointment enough with this airline. I planned a 4 day trip with my 7-year-old granddaughter to visit my mother. We were to leave at 10pm which was perfect because she could sleep on the plane. ONE HOUR before we were to leave for the airport, I got the cancellation email. I panicked but was luckily able to rebook for 8 am the next morning. I was disappointed because I lost the money on the hotel I booked for the night we got in, but I could get over that. Fast forward to 11 pm, I am in bed, and something tells me to check my email before I go to bed, and AGAIN, my new flight was canceled! There were no available flights for that next day, and basically, I was just screwed. Luckily I did get a refund, but the disappointing look on my granddaughter's face was heartbreaking. This was her first time flying, and she was so excited. Not to mention the amount of money spent prepping for this trip! All just a waste! I will NEVER fly Spirit again. Pay the extra money and fly Delta - it will save you the headache
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteDetroit to Las Vegas
Date FlownJuly 2021
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"not willing to help you"

(United States)

Not Verified | San Pedro Sula to Houston. My Saturday flight was canceled from Honduras to Houston. I flew to Houston on Sunday to find out my Houston flight to Los Angeles was canceled as well. They booked us on a Monday flight that got canceled as well. I had to pay for a hotel room for Saturday in Honduras, Sunday and Monday in Houston. I had to purchase airline tickets with United. Booking a trip with spirit cost me an additional $1300 plus the $1600 I had already paid them to fly with them. Every time you have a problem when you call them and it takes hours to speak with a representative and when they answer they can’t help you. The employees are not willing and able to help you with anything. This airline shouldn’t even exist period. I was supposed to get home on Saturday and now I’m getting home Tuesday with a different airline. My kids are missing school 2 days my husband and I are missing work for 2 days as well.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteSan Pedro Sula to Houston
Date FlownApril 2022
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"No customer service or response"

(United States)

Trip Verified | They cancel the flight a few hours before the boarding, if you don’t want to risk your trip get on different airline. No customer service or response.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteLas Vegas to Houston
Date FlownApril 2022
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"Just don’t even bother"

(United States)

Trip Verified | Just don’t even bother. Got $30 tickets from Chicago to Fort Lauderdale. Drove 4 hours to airport and plane got delayed multiple times. Then finally canceled hours later. Only one person at guest service and had no idea how to help. Rebooked us two days later at 5am. Got to airport the night before. Went through security and going to sleep at gate just to have flight canceled again. They just claim the flight was disrupted. Every other airline was running no problems. Just run away as fast as possible and go with a real company. They deserve negative stars.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteChicago to Ft Lauderdale
Date FlownApril 2022
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"cancelled via email one hour before my flight"

(United States)

Trip Verified | If you like wasting your time and having an awful day at the airport, book with Spirit. There is no spirit agent in site, they are literally there only in spirit. I found out my flight was cancelled via email one hour before my flight. Since there are no agents you scan a QR code to try to either rebook or get a refund, so you basically have to scramble to find another way home. No big, it’s not like I have a job, maybe Spirit will hire me so I can work from home and do nothing. Don’t book with them, I should have known better by seeing the one star they currently have but don’t deserve. Paying the extra for another airline is worth it. If not bring a butt pillow or sleeping bag since you’ll be sitting for a whole day at the airport.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteLas Vegas to Seattle
Date FlownApril 2022
Seat Comfort 12345
Ground Service 12345
Value For Money 12345
no
1/10

"Zero regard for customers"

(United States)

Not Verified | Horrible, will never fly with them again and will let everyone know not to fly with them. We had flights cancelled twice due to “weather.” They put us up in the shadiest hotel I ever stayed in, no towels, blankets or TV and it was filthy. I can’t believe I stayed there, but we had no choice, no other place to stay and we just paid 50 bucks for a taxi. Some employees were extremely rude and unhelpful. Zero regard for customers. We were offered flights several days later, but most of us had to work, let alone paying for additional hotels, meals, car, etc. The computer system locked up and many of us were in line for hours on end. They gave us no choice but to rent a car at our own expense and drive 20 hours home. I would guess because of Spirit we will spend an additional 1500 dollars and now miss a day of work. Spirit needs to be reviewed by whomever the airlines certification/governing board is and shut them down. There is no way they should be running a business that people invest their hard earned money into. Very sad situation!
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteOrlando to Milwaukee
Date FlownApril 2022
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"airline is a complete disaster"

(United States)

Not Verified | After reading lots of reviews of the airline I was pretty skeptical. I wondered if there are a lot of malcontents in the world. However, all of the negative reviews were spot on. This airline is a complete disaster. The reviews say that approximately one third of those who reviewed this airline will never fly them again. I have just joined the 33 percent. It was a horrific experience. A direct flight from Louisville, KY to Ft. Lauderdale, FL was to leave at 6:20 pm and land in Florida at 9:30 pm. At 6:15pm there was no plane at the gate and no attendant at the gate. It wasn’t until around 7:00 pm that someone finally showed up at the gate saying that the flight was delayed and it would be ready to board around 9:45 pm. The was no notification on the website that the flight would be delayed. So, after several other instances, the flight actually did not take off until after midnight and it finally landed in Ft. Lauderdale at 2:40 am. It took till at least 3:30 am to get your bags and there were virtually no rental cars. At 5:15 am I was finally able to get a car and I arrived at my destination around 8:15 am with no sleep. The part that angers passengers is that they knew there was no way that a plane from their airline was going to be in Louisville at 6:20 pm and they didn’t let anyone know. You were stuck and there was nothing that you could do. The flight attendants near the gate were whooping it up having a great time while everyone sat by in amazement. My return flight was a few days later and you figured that it couldn’t happen again, however it did just not as bad. The return flight was to depart at 3:20 pm and arrive at 5:30, however I got to Louisville around 8pm. This time they had a plane at the gate just not enough flight attendants. It took them about 2 hours to get one. This airline is a true clown show. They don’t care and it’s so obvious. There’s a whole lot more that I could add about how truly inept this airline is, however I guess I knew that before I booked the trip and won’t make that mistake again.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteLouisville to Fort Lauderdale
Date FlownApril 2022
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"canceled our flight back home"

(United States)

Not Verified | They canceled our flight back home from Orlando to Cleveland a couple of hours before the flight. While at the Orlando Airport no one was working at the Spirit check in counter. Therefore Spirit was no help at all at the Orlando Airport. So we then called there customer service number, waited over a hour on the phone, no answer. Had to rent a car and drive back home. Tried to call Spirit customer service numerous times over the past 3 days, to at least get our canceled flight money back, again no answer. Had to finally call our credit card company to cancel Spirits numerus charges for the canceled flight, luggage and check-in charges etc. They obviously could care less about me and my wife and the long line of customers they screwed over.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteOrlando to Cleveland
Date FlownApril 2022
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"cancelled our flight last second"

(United States)

Not Verified | They cancelled our flight last second. Now we are stranded in Mexico with no guidance from Spirit. If you can, avoid this airline at all costs. This is the second time Spirit has stranded me. Both with no refund.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteCancun to St. Louis
Date FlownMarch 2022
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"Overall horrible experience"

(Georgia)

Not Verified | Canceled plane ticket an hour before FLIGHT. Asked for help and they said “there’s nothing we can do.” Camped out at the airport for 12 hours until the next available flight with nowhere to go and absolutely nowhere to sleep except for the chairs. Never take Spirit airlines. Overall horrible experience.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteNew Jersey to Georgia
Date FlownApril 2022
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no