Spirit Airlines

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 5111 reviews
2/10
3 star Skytrax Rating
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1/10

"completely miss the mark"

(United States)

Trip Verified | Columbus to Los Angeles. I've booked with Spirit 4 times in the last 2 months. I've actually only flown 2 times. My first flight out of Indianapolis to Las Vegas we arrived within time but had to wait on a long line and they refused to check our bags that were paid for because they stopped taking bags for our flight 5 minutes prior. They told us to take our luggage to the car and just get on the plane. We opted to not travel for 5 days without any clothes or toiletries. We booked with Delta to fly out a few hours later. I returned to the Spirit counter and notified them we had secured another flight. The night before we were to return home I found out my flight had been canceled because we had not flown with them to our destination. I explained the situation to customer service and that I had notified their help at the airline counter in Indianapolis. I ended up having to pay a second time for the flight I had already paid for. It also cost twice as much. I decided to give them another chance. March 29th we flew from Columbus Ohio to LAX in first class. That flight went well. It's a budget airline - I get it. They nickle and dime you for everything. My checked bag was 45# so I paid an extra premium for that. At that point I wasn't unpacking my bag to remove anything so I paid them we flew and wasn't really upset about it. The flight home sealed the deal. We will never fly with them again. We arrived to the airport. Checked in for our flight. We again paid the premium for our bag. We then waited 3 hours only for them to keep pushing our flight back then to cancel it. All of their staff left the area before the announcement was made. It was a full flight. We were all told to return to the ticket counter for assistance with booking a different flight. Ultimately after being told they just weren't able to help me unless I was willing to wait for a flight until Friday - it was Tuesday. I have a job and so does my husband - so that wasn't an option. Finally they said they could book us with another airline. I thought this was going to be an answer - nope! They wanted us to fly out on Tuesday night and arrive in Columbus Friday morning after midnight and pay an additional $600. Ultimately I requested a refund. I'm still waiting on that. I was not refunded for my heavy bag. They completely miss the mark with any type of customer service. Their screw you attitude is unacceptable when they're not doing their job. Never again! Both times I've used them they haven't been budget friendly because nothing is included. Spend the extra money and use a reputable airline. You're going to spend it anyway before they are done itemizing charges.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteColumbus to Los Angeles
Date FlownMarch 2022
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"just unacceptable"

(United States)

Not Verified | Phoenix to Charlotte via Las Vegas. Worst experience of my life. Flew Into Las Vegas on March 22nd for a one-night layover and didn't get to my destination until April 6th. They cancelled two flights and didn't book us on the next flight out. We had one night in Vegas and had our luggage and purse stolen at the stratosphere. So we returned to the airport to find our flight cancelled the airline did not contact us to let us know. We also had our bank account frozen for 5 days unrelated to the airline but went to get on our flight and found it cancelled and were told the next flight out wasn't for 4 more days. We were not accommodated at all so slept at the airport for 4 days. We had booked for the next flight out and when we went to check-in 4 days later they couldn't find us on the computer so went ahead and rebooked us for stand by another day later. In total, we were stuck in Vegas for 2 weeks. Not once given a hotel or apology but were treated very rudely. This airline overbooks flights and cancels more flights without explanation. I will never ever fly this airline again after this terrible experience. I don't know how they are even in business. Sat next to a passenger who missed the birth of his child because of these cancelled flights, and this is just unacceptable
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RoutePhoenix to Charlotte via Las Vegas
Date FlownApril 2022
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"Worst experience ever"

(United States)

Trip Verified | In fact, I couldn’t fly because flight was delayed three times and finally cancelled and no explanation was given. Staff was very rude. Worst experience ever.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteLouisville to Las Vegas
Date FlownApril 2022
Ground Service 12345
Value For Money 12345
no
1/10

"worst airline I've ever taken"

(United States)

Trip Verified | This was hands down the worst trip and worst airline I've ever taken. I had a flight from BWI with a connecting flight from Dallas to PHX from 7 April until 10 April 2022. First thing our flight was delayed 2 hours, which wasn't too bad. After the plane's arrival they allowed us to board sitting inside the plane for one hour, then telling us due to mechanical issues the plane can't turn on. They got us a new plane three hours later and told all of us that the next flight would be awaiting us in Dallas. When we finally arrived in Dallas, no one helped us so we walked around aimlessly trying to find assistance. We finally found someone who them told us do to another mechanical issue your connecting flight is canceled. They tried re-booking us for the 9th of April at 5pm which would have been the entire weekend and trip. Asked for a refund I still haven't received it even though I had flight protection. I had to book a brand new flight for 500 extra dollars. Moral of the story never ever fly Spirit, please stay far far away!
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteBaltimore to Phoenix via Dallas Ft Worth
Date FlownApril 2022
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"left me stranded in Lima for 2 nights"

(United States)

Not Verified | Awful. No customer service, left me stranded in Lima for 2 nights after making a mistake with my ticket and cancelling flight. Ticket was $600, so not even that budget friendly. JetBlue was cheaper and excellent. Do not fly spirit, they are a terrible airline that need to go out of business, I wasted time and money with them. The staff are indifferent and totally unhelpful. How are they still in business?
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteLima to Fort Lauderdale
Date FlownApril 2022
Ground Service 12345
Value For Money 12345
no
1/10

"cancelled 10 min before the flying time"

(United States)

Trip Verified | One of the worst airlines I have seen in the last 25 years. My flight were cancelled abruptly 10 min before the flying time. There were no alternative flights that Spirit provided. I have to buy a ticket with Delta and paid an exponential price because of this last min change. My other flight this week is delayed. I am waiting for the connection flight for past 6 hours. Worst airlines
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteFt Lauderdale to Tampa
Date FlownApril 2022
Ground Service 12345
Value For Money 12345
no
1/10

"Flight was delayed and canceled twice"

(United States)

Not Verified | Flight was delayed and canceled twice. I was booked a Delta flight for my connection. I missed my connecting flight because we had to deplane to do another head count. Once everyone got back on the plane, our flight arrived too late for my connecting flight. I had to spend the night in the airport to catch another connecting flight. I did not arrive home until later the next day.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteOakland CA to Las Vegas via Atlanta GA
Date FlownApril 2022
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"First and last time I fly with them"

(United States)

Trip Verified | San Juan, Puerto Rico to Orlando. Trash airline, they charge you for everything. Flight delayed 2 hours without explanation. Very uncomfortable seats. First and last time I fly with them.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteSan Juan to Orlando
Date FlownApril 2022
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"Spirit just doesn’t care"

(United States)

Trip Verified | The worst airline experience I have ever had. Showed up for a flight, it was delayed saying they’re waiting for a flight attendant, then just canceled the flight an hour after we were supposed to take off with no explanation. Then send the entire plane to rebook at the Spirit counter however nothing was available for three days. No hotel offered, no free ticket, no help with booking on another airline, so all the extra money I have to spend to try to find a place and get home late to miss important events, Spirit just doesn’t care. Their chat function for help I have been in a queue for 24 hours. Their one 800 number was less than helpful and hard to understand the people. It took four hours to get up to the rebooking gate for them to tell me the exact same thing which is nothing cook it out for three days. I will absolutely never fly them again. They don’t care about their customers and will chest you out of money with a smile. Do yourself a favor and avoid at all costs!
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteLos Angeles, CA to Columbus, Ohio
Date FlownApril 2022
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"all they could to be difficult"

(United States)

Trip Verified | Charlotte to Orlando. My dad passed and I booked a flight. I messed up on to and from and wanted it switched. It seems simple enough, the same flight just mixed up from and to, but they did all they could to be difficult and wanted more money to do it. I can’t stress enough how the customer service made me feel as though they are definitely not listening even when you are at your most vulnerable. Yes, my mistake but have compassion for your customers, because what goes around comes around and you may be in the same situation at some point in your lives.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteCharlotte to Orlando
Date FlownApril 2022
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no