✅ Verified Review
| New York La Guardia to Chicago. The worst experience with an airline I have ever had, and I didn't even make it onto the plane. The flight was cancelled due to mechanical problems on the plane, which happen, but if you can't repair it within a few hours, that gives me pause about flying with that airline at all. I was only notified of the cancellation by email; some other passengers at the airport had not been notified at all. I waited in line at the counter at the airport for nearly an hour, although there were only a few people ahead of me. The computers and the employees were extremely slow. When they checked in people for a flight that was not cancelled, it took at least 15 minutes. Then to deal with people who wanted new flights for the cancelled flight took even longer. Their automated check in kiosks were not working. Staff were all very young and unfriendly, and unhelpful. They could not find another flight out for me for over 24 hours. The fact that there were no other flights was not their fault, but their dealing with it and lack of apology about the situation was ridiculous. On top of all that, when they pulled up my information to give me a refund, my information was associated with an address in Alabama, and I have never lived in Alabama, nor would I record my address as being there. The airline was careless with my personal information, and it's still a mystery how my credit card is associated with an address in another state. I will never again book a flight with this airline.