✅ Verified Review
| Flew from San Diego to Denver. The one upside of my trip with Spirit (and I mean the only one) came in the form of a no-charge in-airplane upgrade from a middle seat to an exit row seat. I'm a big guy (6'4, 215 ) and I think the flight attendant took pity on my cramped conditions. Booking: The process was easy enough, until I had to work through the myriad of upsell pages Spirit.com shoved on me. I liked the transparent, almost flippant approach to how they broke out the total ticket price (ie. "Government's Cut," "Security Fee," etc...) but really disliked having to click through multiple "Buy Add-on's Here!" pages just to buy my ticket. Online Check-In: Terrible. The system continued giving me error messages and wouldn't let me sign in with my account, which I created a week prior, I finally gave up and signed up for a new account with a new email address. Once I finally got in, I had to go through several more up-sell pages trying to encourage me to pay for additional add-ons. In Airport-Boarding: Boarding was straight-forward, but frustrating as the boarding agents continued allowing individuals to board ahead of their assigned boarding group. I was in Group 2, and boarded behind several individuals in groups 3 and 4 who didn't want to wait until their group was called. The boarding agents let them through ahead of their boarding group with no hassle. On-Plane: The plane was about 90% full, and a flight attendant upgraded me at no charge to an Exit Row seat. This was the only bright spot in a very frustrating Spirit Airlines experience. The seats themselves were your normal airplane seats, but these appeared to have very little cushioning and started to become quite uncomfortable about 20 minutes into the flight. About 1 1/2 hours into the flight, I asked the flight attendant for a glass of tap water, and was told they only had bottled water for $3 each. Deplaning: Nothing special about the deplaning experience. Just like every other airline here. Overall: Spirit Airlines bills themselves as an "Ultra-Low Cost" carrier, but unless you are flying with nothing but the clothes on your back, you will quickly find the low cost does not exist. Expect to pay a pretty penny for creature comforts like water, carry-on bags, and checked luggage. By spending a little more, you can fly with a respectable carrier who treats you like a valued customer.