✅ Trip Verified
| Fort Lauderdale to Richmond. My daughter and I checked in online and had our boarding passes. We arrived at the airport an hour before the flight was to take off. We asked several Spirit agents who were standing around where to check our bags because we had checked in online and paid our baggage fees. We were incorrectly ushered to two different lines, both extremely long. When we discovered we were in the wrong line, we were told we missed boarding, that the gate was closed and the plane was about to take off. We start trying to figure out what to do next. About ten minutes later we hear our names being called repeatedly to board. Great, but now we haven’t checked our bags - we can’t take it, we can’t leave it. The plane takes off and we’re left wondering what just happened. Not one single agent that we asked to help us in the beginning spoke English well or seemed to have any idea about online check in. So we went to the agent counter. We were told that they could put us on the next flight, (the next day, as this route is a once a day deal) for over $200. I told the agent we only paid $100 for both tickets. She said her price was the cheapest I was going to find, as I was online booking again for $100 for both tickets. After much back and forth, a Manager was called and we were given a credit for our baggage fees, $50. So we were just out $100 on the tickets. The next morning we arrived for the next flight and were given a hard time about the baggage credit, we were told it could only be used with the same reservation number, which makes no sense at all. They also charged me $10 extra for “paying” for my baggage in the airport rather than online, even though there was no way to pay with a credit online. I felt robbed, disrespected and not valued as a customer. The “1” I gave on the rating is for the flight attendants, who were amazing and friendly.