✅ Verified Review
| Dallas Ft Worth to Las Vegas. In January 2016 we were searching for flights to Las Vegas. Spirit had the cheapest so we decided to book with them. We were offered the Spirit MasterCard and promised enough miles for 3 free round trip flights. I assumed off peak so no surprise there. Our trip to vegas was in June 2016 and about a week before our trip, an agent called me and told me they were downgrading our airplane and if we would volunteer to take a different flight the day before, we would get three comp tickets. (There were three in our party). Any time I would be able to use these tickets would most likely always fall in the peak seasons. I specifically asked the rep what the restrictions were for using these tickets and specifically asked for blackout dates. He assured me that because these were comp tickets for inconveniencing us, there were no black out date. I was told that we had to book within a certain time but could travel wherever Spirit flew anytime we got the ticket for. We agreed, flew in to Vegas a day early paying an extra night for a hotel but thought it was worth the three free tickets. When we got back, I called and tried to redeem the tickets and was told that A. There were blackout dates, B. We could NOT fly anywhere, and C. We would be charged $40 each way per ticket to use out "free vouchers". We were so mad we didn't use them. Now it's April 2017. I have 50,000 miles from my Spirit MC. I want to book a flight from Atlanta to Orlando (a zone 1 on their mileage chart) from April 26-30 (both dates are off peak own their mileage chart). The flight there costs 2,500 miles as it should according to their own chart. The return flight costs 25,000 miles! Same zone, off peak date as stated by them. Plus there is a $40 each wayfee per ticket to use the miles! I can get a Frontier flight for the hour trip from Atlanta to Orlando for $35 each way, $10 cheaper than using my free miles! Spirit's mileage reward program is a sham. The airline is as low class as you can get and still trust them to fly you across the sky. I am closing my MC and will NEVER even attempt to fly them again. There's no point in using the card if you get any benefits from it. If you want to add any kind of bag it ends up costing you the same as Delta anyway. I elected to use my real name in this review because I hope Spirit sees it and knows they lost a real customer.