✅ Verified Review
| I'll start off by saying that I'm not even 24 hours into this reservation with Spirit and I regret every second of this choice. I guess this airline is great if your a young adult with wonderlust and you travel with just a purse and a dream but if that's not you, then don't book it. They have what seems to be fair prices for flights (Los Angeles to Cleveland), but then come the charges and such. I traveled with my husband and upon going online to check everything out, we see that we can pick seats. Now, you can choose to have seats with more leg room and such but your going to pay. I thought we could just do the assigned seating thing - wrong! If you don't pay to choose your seats, they will just assign you wherever they want and whatever is left. So your spouse or child could be at the front of the plane, you in the middle, and somebody else in the back. We paid for the upgraded seats (they had more leg room anyway) and we were checking out to pay for that and they ask if we want to pay for our bags. We think, no that's OK, we just have a backpack each (2 day trip) so well just carry on - think again. If you have anything larger than a laptop bag you're paying. A carry on costs $42 each or you can join their $9 club to have your carry on only cost $31 each! Don't even ask how much a bigger bag is. So we did the natural thing; we called and complained. The person on the other end barely speaks English and begins reciting off what I'm reading off the website. So were angry, lets cancel our reservation. On the phone they will offer to do it for a 30% charge of your booking. So they suggest we do it online which is a 20% charge. We don't fly until the end of June. It's not like some last minute cancellation, we tried to cancel a reservation we made less that 24 hours ago. So, lets just say if your reading this and you are thinking about booking a flight with the airline - please don't. Pay the extra $20 or $30 or even $70 to avoid this airline. I can't even begin to describe how awful this experience and I haven't even got on a plane yet.