✅ Trip Verified
| The worst airline that I have ever been on. I booked my trip through Expedia. First of all they wanted me to pay for my carry on, it was the correct dimension and it was not overweight, but they only allow you to carry a backpack. Every other airline lets you have a carry on for free. They wanted to charge me 60 dollars for my carry on, of course they don’t tell you that before purchasing your ticket. I showed my military ID and asked them if they have a discount, usually other airlines have discounts on bags. They told me I was wrong and they don’t accommodate military personnel. I had to go to their website and show that they do offer a free baggage check for military personnel. When I did this, the lady gave me so much attitude. Finally after arguing with this lady, I got onboard the plane just to find out we are going to be delayed because they can’t find the co-pilot. My flight from Cancun to Fort Lauderale was late and I had only 45 min to pick up my bags and go through Customs/TSA. I ran through the airport, just as I was getting to the gate, a Spirit worker came on the speaker saying we had 5 min. I ran and saw him go into the doors with 3 min left. I knocked on the glass door so he could let me in, but he just turned around and ignored me. He came back later to tell me he went to close the door and I have to go to customer service. I went to customer service and they told me I won’t be able to get another flight until 6pm the next day. This didn’t work for me because the next day I had a flight to Barcelona at 5.30pm. They told me they can’t do anything for me and doubt I have a flight to Barcelona. I was willing to show them my confirmation with Expedia but they didn’t want to hear it. The only reason they put me on stand by was because I talked to the supervisor. I had to buy a brand new ticked with AA for 371 dollars. I will never again travel on this airline.