✅ Verified Review
| Detroit to Fort Lauderdale. We booked our flight with Spirit in January to fly to Ft. Lauderdale for our honeymoon cruise. They had the best rate for the very specific times we needed in order to make the cruise ship in time and that accommodated the time we needed to return. At the time of booking we didn't know they kept their ticket prices low by charging insane amounts for everything else. We woke up at 02:00 and got to the airport in plenty of time to get through check in and security. We had paid $608 for 2 tickets from Detroit to Ft. Lauderdale. We paid an additional $328 in baggage fees during online check in. (Pay for your bags, checked bags cost less than carry on bags for some reason, pay to pick our seats because they say that you won't end up next to your traveling companions unless you pay for specific seats) And then an additional $30 for an overweight bag at the airport. We were through security and waiting at the gate for our flight to take off so we could start our honeymoon. Less than 30 minutes before we were supposed to take off I received an email saying the flight had been cancelled. The Flight board still said 'on time', and there was no Spirit employee to help at the gate. A few other people got the email as well, and then we finally had to go and find someone and it was after we were supposed to have taken off that we were informed it was actually cancelled and directed to an open area in the airport along with 2 other Spirit flights that were cancelled. Every one of the Spirit employees I spoke with were rude. I was offered the next flight out at 15:00 (my original flight was due to leave at 06:45 and land in Ft Lauderdale at 09:45 giving me plenty of time to check in to the cruise ship by the 15:00 deadline) The offer of the flight leaving at 15:00 was of no use to me and inadequate. Eventually after repeating herself 15 times, taking up about 45 minutes of our time and delaying people that had to leave by a certain time, the Spirit employee gave out cards with the phone number for the refund and I ran upstairs to wait in line to see if I could get replacement tickets to get me to my destination on time. I called 4 other airlines, and waited in 3 lines at the airport before finally finding one that had tickets available and could get me to my destination. When I called customer service for my refund I was offered additional 'compensation' of 2 x $50 vouchers for a future Spirit flight, when I later complained to customer service and the refund people that I had to pay an additional $883.24 (in addition to the $966.76 I already paid to their airline) to get tickets on another airline to get down to my destination in time, they bumped it up to 2 x $100 vouchers to fly on their airline again. (Which with how this has been handled, and how I've been treated will never happen). My flight was cancelled because the pilot was unavailable, we were told the pilot was "sick". 3 Spirit flights were cancelled that morning at 1 airport because of "sick" pilots. I am just curious as to who at Spirit actually does their job?