✅ Verified Review
| Ahmedabad to Delhi. They announced to see the menu and let us know your choice, we’ll bring that you. I decided to go for Veg Biryani and my wife wanted Paneer Tikka Masala. When she came to take the order, we mentioned above choices but she replied that they only have Veg Cappa Noodles and Bhel. My point here is that when they have only 2 options then why can’t they make it clear in the announcement rather than giving opportunity to customer of choosing the food they like from menu and waste time. We decided to go for only left options Bhel & Cappa Noodle, so when she came to serve us the same then she asked for 350 Rs./-, I offered US Dollars because I found that in menu that they had 2 prices mentioned against each item, one in rupees and another in USD and I did have US Dollars with me (Because my current residential status is US, so my preferred way to spend money was US Dollars). She replied “let me check whether we have change for this or not” I said Ok. She came back after long and mentioned we don’t accept US Dollars in Indian flights, US dollars mentioned in menu is for our (Spicejet) international section only. The point here is when this is the rule then why she did not make it clear when I offered US Dollars in the beginning, why did she tell me that “let me check whether we have change or not”. I offered Credit Card, she said Machine is not working. Then finally I offered my last preferred mode of payment “Cash in INR” and then she accepted that and returned me the change. The staff who was dealing with me was very rude not only to me but I found her same behavior to others as well. The point here is that I would not be complaining here if things were dealt with smile and hospitality. Mistakes can be ignored if there is a humbleness and soft skills. But mistakes with rudeness and bad attitude is always a bad combination and worst specially when you work in a service industry.