SpiceJet

Customer Reviews

No Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 109 reviews
5/10
No Skytrax Rating
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1/10

"terrible on time performance"

(Singapore)

Verified Review | Delhi to Dharamsala, Amritsar to Delhi and Delhi to Goa. I had 3 flights booked with this airline in the same month - the first was delayed by over 3 hours, the second was rescheduled to an earlier time without any communication and the third was fraught with airport handling issues. Good communication and empathy softens even the toughest customers and yet this airline does not understand this very basic of customer service. Not only did the airline not understand the impact of the delays/reschedule, they dismissed the claim of paying the fare difference for the second flight which we had to book urgently on another airline which ended up costing us more than the value of the entire trip (4 flight legs). I warn potential customers - do not be tempted by the lower cost that this airline purports to offer - the delays and reschedule will end up costing you an arm and a leg. There are other low cost airlines in India and I strongly advise you to travel with them over Spicejet. I am not sure how many people find the time to write a review but I did hear chatter at the gate (for the first flight that was delayed by over 3 hours) from other passengers who said they have also never seen an airline with this terrible on time performance. I have rated the airline 1 on some aspects below only because there is no option of a negative rating.
Type Of TravellerCouple Leisure
Cabin FlownEconomy Class
RouteDEL to DHM
Date FlownOctober 2016
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
10/10

"thank the cabin crew"

(India)

Verified Review | Belagavi to Bengaluru. My main aim to write this review, is to thank the cabin crew with Spicejet for making my flight a memorable one by just being a warm and friendly host on board. A simple personalised greeting to a people of a particular region, or just a generous compliment all these go a long way in making someone's day. Keep it up!
Type Of TravellerFamily Leisure
Cabin FlownEconomy Class
RouteIXG to BLR
Date FlownOctober 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
1/10

"pathetic experience as always"

(India)

Verified Review | Bangalore to Pune with SpiceJet. Pathetic experience as always - flight delayed by 20 minutes and then 35 minutes with a total of 55 minutes delay. I would suggest paying a bit more but go for another airline. This is not the first time I have experienced this issue with SpiceJet.
Type Of TravellerSolo Leisure
Cabin FlownEconomy Class
RouteBLR to PNQ
Date FlownOctober 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
7/10

"great hospitality and care"

(United Arab Emirates)

Verified Review | Dubai to Kochi. I sprained my right leg one hour before reporting at Dubai airport. The ground staff of Spice Jet arranged wheel chair for me. After that when I boarded the flight the crew were very caring and responsible. I am staying in Dubai for last 15 years and a regular flyer in different airlines many times in a year. I never had such a warm welcome and care in any other flight. Thank you for the great hospitality and care shown by your airline staff.
Type Of TravellerFamily Leisure
Cabin FlownEconomy Class
RouteDXB to COK
Date FlownSeptember 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
1/10

"really a pathetic service"

(India)

Hyderabad to Delhi with SpiceJet. I don't recommend this airline. For my flight, I got a message about 24 hrs before that my flight is delayed by around 90 mins citing operational reasons. Upon enquiring, they couldn't provide any further details and customer service representative hung the phone in middle of conversation, which was very rude. This delay caused my planning to be derailed. Really a pathetic service.
Type Of TravellerSolo Leisure
Cabin FlownEconomy Class
RouteHYD to DEL
Date FlownAugust 2016
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"the worst ever experience"

(United Arab Emirates)

Verified Review | I flew on 1st July from Dubai to Belgaum via Mumbai. Unfortunately my both bags did not arrive in Mumbai. The same was with more than 50+ passengers. We were given the Baggage irregularity report to be filled and told bags will be sent to our house address by next day. Nothing came till 4 days. After lot of follow up with Mumbai I received my 1 bag. Other bag was still missing. I made loads of call to Mumbai contact nos given to me but most of the times they did not answer and if they answer they give wrong information that all bags have come we are searching your bag. Even the customer service did not give clear reply. I came back to Dubai on 24th and on 27th found out that my bag was lying in Dubai only. This is the co-ordination level of Spicejet. Even after 27th the customer service team writes to me that they are working on the same and will get back asap (what a great level of co-ordination). Now they want me to settle down by giving a 1000 Rs voucher, for which I should fly spice jet again. This was the worst ever experience.
Type Of TravellerSolo Leisure
Cabin FlownEconomy Class
RouteDXB to IXG via BOM
Date FlownJuly 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
8/10

"good flight for the fare paid"

(India)

Flew with SpiceJet from Mangalore to Mumbai on 22 July 2016. Bagged tickets on sale which was very cheap. The check in took some time but I was given a window seat (on request) so I won't complain much about that. Boarding was systematic even though the flight had 95% occupancy. The flight was dot on time. Cabin was a bit smelly. Leg room was pretty good for a one and a half hour flight. Cabin crew were okay, nothing much about them. Landed before schedule at terminal 1B which I always like about SpiceJet. Overall a good flight for the fare paid.
AircraftBoeing 737
Type Of TravellerSolo Leisure
Cabin FlownEconomy Class
RouteIXE to BOM
Date FlownJuly 2016
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
yes
1/10

"delayed by 45 minutes"

(India)

Verified Review | The flight was delayed by 45 minutes in Jaipur for no apparent reason. It finally took off at 11.45 am. Journey was supposed to be only 40 mins. Upon reaching Delhi at 12.25 it kept circling around the airport for an hour. The staff gave air traffic congestion as the cause while other flight we landing on time. Upon arrival in Delhi the ground staff misplaced the luggage and there was no one available to provide the info about luggage. After 40 mins of searching and arguing we finally got our luggage. Instead of arriving in Delhi at 12 pm, we arrived there at 2 pm which made me miss my subsequent flight at 1.55 pm. Very poor on part of Spicejet.
Type Of TravellerBusiness
Cabin FlownEconomy Class
RouteJAI to DEL
Date FlownJuly 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
1/10

"technical problem with aircraft"

(Netherlands)

Verified Review | Received email from Spicejet stating SG16, Dubai - Ahmedabad rescheduled due to operational reasons and was offered option to fly via BOM. On the night of departure, SG14, Dubai - Mumbai rescheduled by 1.15 hr due to late arrival of incoming aircraft. Boarding commences at 0445 but suspended midway, stating technical problem with aircraft. 2 hours pass by, aircraft towed away from gate, all displays and personnel disappear from vicinity. Rumours aloof stating SG has not cleared its airport dues, aircraft problems, etc.. Finally, aircraft takes off at 0830hrs and lands BOM 5 hrs late only to discover SG BOM-AMD flight cancelled. Bought new ticket with different carrier and continued journey to AMD.
AircraftBoeing 737-800
Type Of TravellerSolo Leisure
Cabin FlownEconomy Class
RouteDXB to AMD via BOM
Date FlownJune 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
1/10

"no proper response from the staff"

(India)

The flight from Bangalore to Mumbai was late by 4 hours initially which got extended with 1 more hour. No messages were sent regarding the delay. Reason given was technical issues which I do understand but the problem was there was no proper response from the staff when we enquired. 5 hour long wait at the airport, was provided with food and small bottles per boarding pass along with food which was given at 7.30. No provision of extra water, we had to buy that. When asked about the flight at 11 pm which was the timing after first delay the crew said "we have no idea" and were reluctant to call the manager. A really poor experience, not because the flight was delayed but because the passengers were not given proper attention. Will think twice before travelling with SpiceJet again. Disappointed.
Type Of TravellerFamily Leisure
Cabin FlownEconomy Class
RouteBLR to BOM
Date FlownJune 2016
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no