SpiceJet

✅ Trip Verified | I came to Kolkata but my luggage was sent to Mumbai. I came there complaining, I have emergency documents, I need them soon, it's been 5 days today Now he didn't come to my Luggage.

Not Verified | It was a very harrowing experience to book SpiceJet flight SG0215 on 13.01.24 which was supposed to take off at 5.15 am. We rushed to the airport late evening of 12.01.24, only to find flight was delayed multiple times. Finally it took off at 8.45 am only. Staff were least bothered about passengers convenience and they were very rude in their approach. Not even tea/coffee was offered for inordinate delay. Breakfast was given after umpteen requests from aggrieved flyers at around 7.30 pm for which we had to stand in long queue. I sincerely suggest never ever to book SpiceJet flight. This really frustrated my entire family and spoiled our holiday mood and festive fervour.

✅ Trip Verified | Nightmare experience with a toddler. We booked a direct flight from Mumbai to Jaisalmer with SpiceJet in June for the Xmas holidays. Come a week before the flight SpiceJet starts smsing and emailing us that there is no direct flight and we will need to choose an alternative flight with a connection in Delhi and 10 hour layover options. At such a last minute all airfares were exorbitant and it was impossible to rebook flights even if we took refund. We wrote to them asking for a hotel stay for the layover. This was denied too. They held on to our money for 6 months before doing this. This is not where the ordeal ends. The first flight was delayed. Sat on the runway for over an hour before take off. We had to rush and change terminals. We were assured that our suitcases would reach Jaisalmer with us by every flight attendant and their airport staff. They did not. We were stranded without our winter wear and suitcases for 2 days in Jaisalmer till our suitcases were given to us the next day. We were forced to spend thousands of rupees on new clothes for the entire family. We asked them to reimburse this amount too. They did not. We asked for our choice of sandwich as per their menu. They did not have it. Do not book Spicejet flights even if you’re getting them for free. Take this as a warning before you spoil you entire vacation you have been planning and looking forward to for months.

✅ Trip Verified | I recently had a disheartening experience with SpiceJet. My flight on November 28 was delayed by a staggering 6 hours, prompting me to book an alternative with another airline. The real frustration began when I sought a refund for the delayed flight. Despite daily calls to their customer service, there has been zero progress. The only consistent thing I've received from SpiceJet is false promises that I will get the revert on mail within 6 hours. It's been a month, and I'm still waiting for a revert mail. This lack of responsiveness and accountability is unacceptable. I expected better service, especially in handling situations involving significant delays. If you value your time and money, think twice before choosing SpiceJet. My experience has been nothing short of disappointing.

Not Verified | We had pre-booked flight tickets from Delhi to Hyderabad, expecting a 7 am departure. Unfortunately, the flight experienced multiple delays: first pushed to 8 am, then further delayed to 10:50 am, 11 am, and finally 12:15 pm. These continuous delays were quite challenging for us, significantly disrupting our schedule. The airline's inefficiency led to a waste of our precious time. When we requested lounge access due to the prolonged delay, the airline offered a meal instead. There were murmurs among passengers about SpiceJet's limited staffing and flights, suggesting that they might be playing games with travelers. Overall, the lack of support and the series of delays left us deeply dissatisfied. Based on this experience, I strongly advise against booking a flight with SpiceJet, even if they offer enticing deals.

Not Verified | Terrible experience. Flight had been delayed for almost 6 hours. We are travelling through SpiceJet airlines and currently stuck at Jaipur airport for almost 3 hours . According to them it is just because of fog. We also missed our second flight due to this. Never travel through SpiceJet.

Not Verified | It was the worst experience, coupled with horrendous customer service. They postponed the flight at the last minute on a beautiful sunny afternoon, nearly causing me to miss my international flight to Australia. Fortunately, I managed to secure another airline ticket, albeit at double the original price. There was a complete lack of empathy and an absence of any apology for the substantial financial loss and mental anguish I endured. Despite assurances that my ticket had been canceled and a refund processed, a last-minute check revealed that my ticket was still active. Airlines like SpiceJet and travel agencies such as Happy Fares: engaging with them felt like participating in a racket.

✅ Trip Verified | The flight was supposed to be departed at 10.55am from Chennai, it is currently 12.58pm and the boarding has not even commenced. The flight has been delayed without any proper communication for more than 4 times and it seems this is not the first time this Spicejet route is delayed. If they know that there is a discrepancy n regulatory requirement for flights to have an one-hour maintenance after an international trip, the spicejet team should have an alternate carrier or avoid this route. They keep delaying the flights often.

✅ Trip Verified | Spicejet services are not up to par with standards. Heavily delayed flight schedule. Flight delayed for more than 4 hours. The delay impacts a lot. Wheelchair assistance was ordered but the very impolite ground staff in Kolkata Airport. The ground staff showed tempers in front of customers. Cabin crew has a professional attitude but have a restricted leg space.

✅ Trip Verified | Terrible service by the airline. All the flights that I took this year with spiceJet were delayed by atleast 4-5 hours each. Also, they don’t inform the passengers via text/ mail regarding the delays to waste your precious time. Will never book spicejet again. This company should literally stop their operations, recent stats show that almost 100% of their flights are delayed.