SpiceJet

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 626 reviews
4/10
3 star Skytrax Rating
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1/10

"It seems that SpiceJet has a new business model"

(Netherlands)

Trip Verified | It seems that SpiceJet has a new business model: Selling people a cheap flight, annulate it and keep the money. Twice I had an annulated flight and the right to get my money back. The first flight it took me almost two months to get my money back and for this flight its impossible to reach them. Choose Indigo, we had several flights with this company, strictly on time (Dutch CEO).
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteVaranasi to Udaipur via Delhi
Date FlownOctober 2022
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
6/10

"Overall experience was ok"

(India)

Trip Verified | SpiceJet is currently least preferred airline in India but as getting a good deal in last moment and schedule suits me go went with them. Overall experience was ok, certainly not bad. Flight departed on time and reached before time. As its a lcc so no meal included and nothing much expected. The aircraft used was on wet lease from Corendon airlines so even flight crew was from corendon, as they didn't know Hindi so that was a language problem with few passengers. Seat confirmation was same as Boeing 737 operated by spice jet, legroom was just ok for small route.
AircraftBoeing 737 800
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteDelhi to Udaipur
Date FlownDecember 2022
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"I haven't come across a worse service"

(India)

Trip Verified | I haven't come across a worse service than the one offered by SpiceJet on 5th November 2022. I was travelling from Delhi to Udaipur on 5th Nov for a vacation. Not only was the flight cancelled without informing us wasting hours at the airport booking new flight basis availability but they did not even have the decency to refund the amount that was spent booking the flights. I am sick and tired of calling SpiceJet customer care but no one picks the calls. I know many customers here are thinking that this might be a 1 of incident but trust me I have faced multiple issues with SpiceJet in the past and if it can happen to me it can happen to anyone reading this as well. Save yourself some trouble and book another airline for your own sake! Can't expect anything from from the airlines after this pathetic service.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteNew Delhi to Udaipur
Date FlownNovember 2022
Ground Service 12345
Value For Money 12345
no
3/10

"SpiceJet will be my last option for flying"

(India)

Not Verified | Poor customer service. Flight timings were frequently changed. Poor communication. I flew SpiceJet 8709 from Delhi to Mumbai on 24th November 2022, SpiceJet will be my last option for flying.
AircraftBoeing 747
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteDelhi to Mumbai
Date FlownNovember 2022
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
2/10

"Third grade airline service"

(India)

Trip Verified | Very bad luggage service, most of the time passenger will not receive baggage even after reaching destination. No reply or support from the staff. Third grade airline service
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteDubai to Mangalore
Date FlownNovember 2022
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"Will never fly this airline again"

(United Kingdom)

Trip Verified | Spicejet is a risky airline to fly on if you have a connecting flight or need to be on time for business etc. My round trip flight from Dubai to Madurai was delayed on both ends, by 4-12 hours. When trying to switch my return to a different date so I wouldn’t miss my connecting flight to the US, I could not do it via online or phone - thankfully a contact in the airport was able to switch my flight. My payment done online for extra baggage did not show up so I had to pay again. Will never fly this airline again. But do want to mention that both in Dubai and Madurai and on the flight I did encounter kind staff members who did their best to help me. This airline needs to get its act together.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteDubai to Madurai
Date FlownNovember 2022
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
2/10

"staff are very unprofessional"

(India)

Trip Verified | This is worst Airline. The practice is to delay the flight 3 hours. Their staff are very unprofessional and rude.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteBangalore to Darbhanga
Date FlownNovember 2022
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"Plan early and choose airlines with empathy"

(India)

Trip Verified | I have heard of flight reschedules for half an hour, an hour or maybe a two hours, they rescheduled a flight by 8 hrs initially and a further half an hour later, had an important meeting in Goa and missed it. I kept calling them requesting for assistance to book me on an alternate airline as it was simply a meeting I couldn't miss, it was so important that I took a 6am clock flight from Guwahati to Mumbai just to get on this particular flight to be on time for my meeting at 2.30 pm, all they keep saying is "it's not their policy and I could reschedule my flight anytime for the next seven days" under the terms and conditions we accept while booking. You will never find a more boorish, crude and unreasonable airline like them, they kept me at Mumbai Airport for almost 10 hrs, no remorse even for our loss, the important meeting I missed, the expenses I had to endure in these 10 hrs in the airport and complete wastage of time. If you value your time and your pride, please do not suffer like me. Plan early and choose airlines with empathy, there was no external influence in these reschedules as other airlines were operating on time, it's just probably clubbing passengers of two separate flights to thicken their margins.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteBombay to Goa
Date FlownNovember 2022
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"never travel again with this airline"

(India)

Trip Verified | I was travelling from Delhi to Bangkok through Spicejet flight, and it was my worst experience. I had to wait 10 hours because of the delay in flight, I missed my next connecting flight also from Bangkok to Surat Thani due to their delay from Delhi. Also they delayed first only for 4 hours, and then kept delaying 4 more times. Although they arranged dinner for delayed passengers, and i was told by the receptionist of that restaurant in Delhi airport, that this type of delay is very common with SpiceJet. They messed up my whole schedule for the next day. I missed my meeting, my next flight, and lost my money of next flight ticket. Will never travel again with this airline!
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteDelhi to Bangkok
Date FlownOctober 2022
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
3/10

"Horrible experience"

(India)

Trip Verified | Horrible experience, flight was scheduled at night 21:00, received notification in the afternoon that flight is rescheduled to 22:00 hrs and again received notification by evening that flight is again rescheduled to 23:00 hrs. After check in Goa Airport, again further flight is rescheduled to 0000 hrs. First time I am traveling in SpiceJet and it is worst
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteGoa to Chennai
Date FlownNovember 2022
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no