Southwest Airlines

Not Verified | My review has nothing to do with my last flight from Kansas to Seattle it has everything to do with my up coming trip from Kansas to New Orleans. My husband and I were set to go on a cruise leaving June 7th the cruise line canceled our trip due to COVID 19. I called to cancel our flight and they want charge me a fee to refund my points back to my account. I trip to talk to the SW representative and she hung up on me. I am a long time SW card holder and with the way I was treated I will be paying my card off and closing my account. Very rood and unacceptable behavior from SW customer service.

Not Verified | St Louis to Phoenix. Southwest really shows “luv” for its customers. In my opinion, they are truly the best of the best, sure there may be no meals, but for the lowest price possible you still get free drinks, a pleasant experience and free entertainment. Southwest also has no change fees, no baggage fees and amazing customer support. I’m from St. Louis and we don’t have a very big airport, but Southwest still is able to fly me anywhere in the country from my home airport, directly to where I’m going. On top of everything Southwest has the best flight attendants, they are so nice, caring and attentive. I can see why people only fly Southwest. Some people love all the features of other airlines but I think you should get out of your comfort zone and see the Southwest difference.

Not Verified | Much to my chagrin, Southwest has pulled the rug from under my feet. My well planned vacation to the wonderful world of Disney is falling apart. All because of Southwest Airlines' villainous change to my pre booked and confirmed airline flight that occurs two months from now. This shows a complete disregard for their loyal customers. Do we mean nothing to them? They changed a 10 o'clock flight to 7:30 am without my consent. Obviously for nothing but their own convenience. How am I supposed to drop my pooches off at their home away from home? This will not be possible now. Do they even care? From their email notification that I received after they changed the time, it does not appear so. Whatever executive made this horrendous decision should be shamed. I wish I could talk to their mother/parental figure and give them a piece of my mind. I have been on Southwest previously in my life, and their service was perfectly fine, but this experience has changed my opinion of them. Such a shame.

✅ Trip Verified | Worst experience ever! I was exposed to Covid and on doctors orders to stay in until further notice. Not only that but the destination of my trip had implemented a 14 day quarantine upon arrival. What am I supposed to do for 14 days in Texas? Missed flight for return and unprecedented expenses. How inconvenient not to consider refunds for lost causes. The customer service was down right rude and no one I spoke with showed an ounce of concern! I’m going to tell my story to anyone who will listen. This is ludicrous. A pandemic breaks out and a company that is receiving bailout from the government chooses to be greedy and not refund when families need their funds more now than ever. I’m off work, my husband off work and your organization won’t even display the decency to have a manager talk with an escalated call. Sorry Southwest! Y’all are officially trash!

Not Verified | Tampa to Birmingham. My wife and daughter were scheduled to attend a gymnastic competition in Birmingham, Ala. The event was cancelled due to the COVID-19 outbreak. I thought that a refund would be given, especially since it was cancelled because of a pandemic, but they are telling no refund, we will give a credit that has an expiration date. This is unfair and shows a serious lack of concern for customers and I want to make sure that the word gets that, Southwest doesn`t really care about you and your situation, only their bottom line.

✅ Trip Verified | Pittsburgh to Orlando. This review is not about my last flight, it is about the flight I had to cancel because of COVID 19 and my stepson having down syndrome. I have spoken with a few different representatives and only one has given me the feeling that she cares about me and my family but she doesn’t have the power to help! It seems all they care about is their money. With COVID 19 being such a problem to people with a breathing issue. It is most likely that my stepson will never be able to fly. These tickets could be refunded or transferred To another name and Southwest will not even let me speak to a Sr Manager. They have just closed the account without speaking with me. This is a worldwide problem, people had to shut their lives down and taking care of a child with special needs has shut our family down for who knows how long. Southwest Has shown me what is important to them and it’s surely not family and taking care of family! I highly recommend looking at all of your flight options before taking your flight with such a company that doesn’t care about their customers.

✅ Trip Verified | Columbus to Montego Bay. Southwest Airlines is a great airline! In spite of the COVID19, they were still full of compassion and credited all of my monies and extended that credit through next year in June! Before COVID19 if Southwest didn't fly there then I didn't use any other airlines!

Not Verified | Never been impressed with Southwest. I was moving from Houston to Dallas and they canceled my flight and texted me to rebook. I rebook and arrive at the airport and during COVID 19 I am the only person at check-in. The guy who "helped" me was on a personal call the entire time and when I would ask him a question, he looked upset he had to stop talking to his friend! On top of that my plane was delayed over an hour when only 10 people were on the plane. I carried on my cat and after being in her pet carrier for too long, she limped for 2 days. They also charged me $95 to take her.

Not Verified | Chicago to Fort Myers. We had flown to Ft. Myers on March 8th 2020 before the lockdown was issued in states. As we approached our return flight home they kept cancelling our flight. They cancelled our flight three times before I said “I had enough” we needed to get home my 1 yr old daughter and I (pregnant) had doctor appointments. I booked a different airline and called Southwest to see if they could refund my money which I had to put more money in a return flight for 2 tickets one way then I did on my whole flights through Southwest. Now I’m out almost $300 dollars plus what I spent on 2 one way tickets through a different airline. I enjoy Southwest but in a pandemic where we were thousands of miles from home couldn’t help in any way. I’m disappointed how they are and was handling the situation of this pandemic.

Not Verified | Very disappointed with this airline. With everything going on today I would expect to see Southwest to have a little compassion and understanding with people needing to cancel their flights. My wife is 30 weeks pregnant and had a baby shower planned in April to fly to. Obviously that got cancelled. Southwest was at all no help and would not refund us. Thanks.