Southwest Airlines

✅ Trip Verified | I guess my flight was ok. I got on six different flights 5 of them the staff was awesome and the other one the staff was annoying and unnecessarily controlling. I was really disappointed that I was informed late that my returning flight was canceled after I already checked out of my hotel and was on my way to return my car. They did not offer any help to people that they stranded, such as a room voucher or a ride to the airport, totally unfair! My luggage that I purchased 3 days before my flight, (I have the receipt), looked as if it had been dragged on it's side instead of rolled (which was very easy to do). After getting home I felt uneasy about my trip. If I feel like going cheap and taking chances with my situation, I'll use them again.

✅ Trip Verified | Flight 6216 Southwest Airlines January 5, 2021 scheduled to depart Denver airport at 3:40 PM. The flight did take off and land safely at the destination, BWI airport. My checked bag arrived as it should. There is nothing else I have to write that is a positive comment about the way this flight was handled. First of all many of the passengers were not wearing their masks as required in the waiting area before boarding the flight. Some of the same passengers, at least 23 by my count, boarded the plane without their masks covering their mouths and noses. They walked in this manner by the Southwest flight attendants and were not stopped or directed to comply with the rules. A lady and an Asian man seated themselves in seats 4b and 4c. They began taking about liberty and their freedoms and would not wear their masks. Seats 4d, 4e and 4f. had passengers that would not wear their masks properly and they began discussing liberty and freedom loudly. The spoke to a passenger nearby that indicated they should comply with the rules since we have a global pandemic. Those passengers commented that their is no pandemic and the new media has promoted a hoax. All of the sickness is a hoax including the media, the drug companies and the liberal media. It is difficult for a crew to control morons. The crew did have several opportunities to not allow these individuals on the plane to begin with. If they will not comply in the boarding area then they must not be allowed to board. Other passengers and I purchased our tickets to fly based upon the contract and trust that Southwest would not allow passengers on the plane if they would not comply. For the first 30 minutes the Captain and the First Officer did not turn on condition air to save Southwest money. Once security removed the lady that was ranting, denigrating the flight attendants and other passengers, the Captain and First Officer did get the air conditioning going. The flight remained at gate C27 for another hour as the crew sorted the mess. Several passengers never wore their masks properly. I do not want to get COVID and you do not either. Southwest executives must believe times are normal and have forgotten the raging pandemic. The boarding process jammed people next to each other in the name of loading quickly. The lineup of passengers in the aisle was jammed with many passengers in contact with each other. The paln had few empty seats. Wake up airline executives, you have lost me as a customer until the pandemic is over. I do not recommend flying any commercial fight until the airline executives from ever airline realize they must take a loss for the time and hold planes to a 50% capacity until the pandemic is over. Passenger safety should be the most important goal of any airline. Getting sick with the possibility of death from the illness is a definite threat. If you can charter a plane or have your own plane these issues will not affect you. Commoners like me will drive of find another way to get safely to any destination I must go to for work. Otherwise I am following the Governor's orders and minimizing any travel and recommend that to everyone. There is no reason not to wear a mask. I tried Southwest and you failed me. I would like to think I can fly safely but after this flight I will not be flying on any airline for a long time. I felt as if I was in jail. Adapt Southwest, you must keep us safe!

Not Verified | On January 3rd 2021, I arrived to ORF with 2 checked bags, a book bag personal item, and early bird seating. We were off to Nashville around 1500 with dense fog noted. Soon (10 minutes?) after takeoff, it seemed like we were not ascending as usual. The cabin became unusually hot and there was an awful plastic/metal smell with some vibrations that I thought was just turbulence. The captain came overhead to inform us we had struck a flock of birds and we were returning to Norfolk to service the engine. The next 20 minutes were terrifying as we glided back down to safety and I applaud the flight crew for returning us safely...however the next few events following this incident is where I have some issues with southwest. I have always enjoyed flying with southwest airlines and I am an easy customer to please. I frequently travel and understand that there are some circumstances that flight crews and airport personnel can not control. However, I found the way that Southwest dealt with the situation was despicable and disrespectful. A simple phone-call to follow-up after a terrifying incident would have sufficed. However, I want to acknowledge how great the employees were at the gate dealing with the rescheduling issue and the flight crew (unless they failed to report it...). We all exited the plane and were asked to wait in the terminal. Everyone was confused and no one was sharing information and there was only 1 person to help direct all 180 of us on what to do next...(she was awesome, thus the 5 star ground rating). The flight was canceled and I was pleased that SW attempted to reschedule me to get to my final destination to MKE (Nashville was my connection). I ended up asking to change the one they rescheduled (Orf to orlando to MKE) and flew directly to Chicago and drove up to Mke from there. So...never heard word from southwest about the incident, do I get money back? I know that direct to Chicago was cheaper. And I didn't get my early bird status. I checked the FAA bird strike database, not even reported...I hope they actually inspected/serviced that airbus. The next day I was happy because I called and asked where my checked bags were and the very helpful lady informed me that she would make sure they made it to MKE from Nashville (I'm glad those people who waited for that rescheduled flight got to go!) and SW called me when my bags were ready to be picked up.But all in all, I am super salty that our plane hit birds and had to turn around and was not once addressed by the airline. No "We are sorry you experienced that", no flight coupon for my early bird. I mean if I wanted to be treated that way they should at least make us sign a safety waiver?

Not Verified | Tickets were cheap and quality followed. My initial (12:40pm) flight time was delayed until (6:50pm), gate was changed 3 or 4 times and no real explanation given. My Connection would have been missed so they directed me, which I originally appreciated until I realized it would be another 5 hours of waiting. As I sit I am now waiting another 3 hours due to an other delay on their end. I would originally have been home at 10:20pm but now it appears I wont be home until 12:45am. Very unpleasant experience and I will not be flying Southwest again.

Not Verified | Long wait times to board, was supposed to leave at 2.20, didn't get out until 2.40 from the gate, then sat on the runway for 30m at midway with no information from the pilot or crew. Very lame customer experience and no communication. SW was at one time great, they are at their worst now! Very regretful for choosing this airline from Midway, a complete disaster here in Chi. Been on the plane for 1 hr and no one is telling us what is going on.

✅ Trip Verified | My son and I had the greatest pleasure of flying with Southwest Airlines on flight 6588 departing Philadelphia to go back to Atlanta. My travel date was 10/09/20. The flight attendants were great however my greatest shout out must go to the pilots. I traveled with my son has autism and this was his second time flying since he was a baby. He did great going to Philadelphia. Both flights (going/returning) were great smooth rides. As we were leaving the plane my son stood looking into the cockpit and the pilots were so nice to him allowing him to look and even answer questions. He even took a picture! They did not know he was autistic all they saw was a curious little boy that wanted to see the section of the plane that has all the controls. Thank you to the pilots and the gentleman that was with them. You truly made our flight the above and beyond experience. You showed such great hospitality and kindness to him giving hope that we still have wonderful people that live in America even if their skin color is different from yours! Kudos to you Southwest for providing exceptional service. The Southwest staff was a pleasure from welcoming the passengers onboard to the delightful and amusing at they announced the safety protocols. One passenger ask the staff member while boarding was his seat first class and the gentleman replied, “all our seats are first class” and the passenger smiled. Thank you Southwest for your Services.

✅ Trip Verified | On my first and connection flight they were asking people to wear masks over their nose. I fall asleep on my connecting flight from Baltimore to Maryland. Wake up from a sleep to a flight attendant asking me for my ID. I had no idea what was going on. 2 days later they send me an email banning me from their flights and canceling my return flight. I had not one warning the whole time. I had to book a whole other flight with delta just to make it back home for work. I will never ever fly with Southwest again. They have lost a long time customer.

Not Verified | My husband and I just few SouthWest airlines over Thanksgiving 2020. We were both so impressed with the staff in all areas. They were fun, professional, and made traveling during a challenging season a great experience. They told jokes on all of our flights (4) and also kindly reinforced the use of masks and social distancing. I cannot say enough positive things about our flights. Thank you Southwest for a great travel experience in a season where it is very hard to travel!

✅ Trip Verified | 100% full when the COVID 19 virus is worse than ever. My wife and I are in our late 60's and we did not know the center seats would not be empty like it was flying to Phoenix, going home tonight is extremely uncomfortable and we are very worried that we will get sick. I can't believe SW would endanger passengers this way, bound to lead to massive lawsuits. If we get sick we will add to the lawsuits for sure. Long flight home.

✅ Trip Verified | I must share my recent experience. I love flying Southwest, the employees are fun and accommodating, but this year which has been a tough year for the whole world and to top it off as an active military family we were recently put on orders to move out of state, making this year even more emotional and scary having to travel. Well while flying out of Ontario CA. On 11/28/2020 my husband, son and I were waiting to board and as usual Southwest has always treated military greatly so we wait for A listers and group A to board, usually small children and active duty is called next to board but we understand that doesn’t happen every time everywhere, well my husband approached the operations employee and kindly in a soft low tone asked do you allow military to board early here? Well a simple sorry sir no would of sufficed, but he just gave the most annoyed attitude tone and said “No we don’t, and you can go read online if you want” he didn’t even allow my husband to finish his sentence and he was extremely rude. Wait! You think that’s all oh no, we waited for our group and number to walk up and he looked at my husband and said “wait let me check that it really is your turn”, he didn’t want to let us on the plane until he made sure he verified all three of our tickets as if we were too incompetent to read the big letter and number on the boarding pass. I could feel and sense his anger and annoyed mood towards us with just his stare. I’m not one to give reviews much but this really bothered my heart and mind. A smile and a positive attitude can make a huge difference in a person but not bigger than a negative attitude and a frown. Flight 1258 out of Ontario, I will forever remember your rudeness and lack of care toward the military member “my husband” that has volunteered to serve so that your family doesn’t have to be drafted, so that all that freedom you have is possible and so that your personal family can feel safe. We do not expect special privileges but we do expect common respect and good customer service, as anyone should for choosing Southwest Airlines.