Southwest Airlines

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 642 reviews
6/10
3 star Skytrax Rating
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9/10

Southwest Airlines customer review

(United States)

After flying several other airlines to/from locations Southwest does not serve I am reminded how great Southwest's business model truly is. They are reliable honest easy to work with friendly and make travel less stressful. I try to fly Southwest to ensure I don't battle the stress of other airlines.
Cabin FlownEconomy Class
Value For Money 12345
yes
9/10

Southwest Airlines customer review

(United States)

Manchester (MHT) to Norfolk (ORF) Business select. Multiple children and elderly on the flight but it was vacation week. Flight took off late landed on time. I would not pay the 225% extra for the BS fare versus the wanna get away fare due to what you receive for that increase but work takes care of it as it is for business. The free drinks are nice even on short hops form BWI to ORF in BS. Only major complaint to Southwest Airlines do not board anyone ahead of Business select class unless they pay the same fare or please place them in rows 4 and up. When you pay $230 for Business select you should board the plane before anyone else especially if they only paid ~$89 for their ticket.
Cabin FlownEconomy Class
Value For Money 12345
yes
5/10

Southwest Airlines customer review

(United Kingdom)

Midway to Washington on very full and very cramped aircraft in cramped seats. I would not care to sit like that for more than a couple of hours. It's efficient cheap and easy to use and fine if you are of slim build.
Cabin FlownEconomy Class
Value For Money 12345
no
9/10

Southwest Airlines customer review

(United States)

Baltimore to Boston. As soon as my flight was cancelled during the recent blizzard the agent confirmed me on a flight leaving in 5 minutes to Providence RI while the gate agents for the Providence flight held the flight for me. The flight to Providence RI still arrived pretty much on time despite the blizzard. Southwest delivered my bags to my door the next day. Everyone was courteous from check-in to arrival. I thought this was excellent service and much better than service I have gotten on the major airlines when things go wrong. Also no fees for bags no fees for drinks and pretzels onboard and I hear there are no change fees on this airline either.
Value For Money 12345
yes
10/10

Southwest Airlines customer review

(Poland)

MDW-BDL-MDW. Checkin was fast and so was boarding nice B737. FA's talkative nice low cost airline where bags fly free. Seats comfortable typical American snacks served.
Cabin FlownEconomy Class
Value For Money 12345
yes
7/10

Southwest Airlines customer review

(United States)

Denver to San Jose and back. Did not mind grabbing whatever seat as I felt it brought out the best in most people. The staff was friendly seats were for the most part comfortable. All but the back row as those seats do not recline. The only real issue I had was that when we checked in to leave San Jose our tickets Picked up at terminal read gate 22 as well as the board. Yet some time between then and the flight the gate had changed to 23. If I had not struck up a conversation with the gentleman setting near me I would have not know until I had missed my flight. My suggestion is with your computer system you should know if a passenger has checked in before a gate change. Please make an announcement at the old gate of the change.
Cabin FlownEconomy Class
Value For Money 12345
yes
8/10

Southwest Airlines customer review

(United States)

MDW-MCO-MDW. Traveled with the family for a quick Disney vacation. Flight out on time and even with kids had no problem sitting together. On return we took advantage of the Southwest off airport check-in location in Lake Buena Vista so got the bags checked and boarding pass and even though the flight was delayed on the return we only had to get to the airport 45 minutes before our flight and were able to go straight to the gate.
Cabin FlownEconomy Class
Value For Money 12345
yes
10/10

Southwest Airlines customer review

(United States)

Southwest Airlines LGA-BWI-LGA all flights on-time. FAs very friendly and talkative free drinks is always appreciated. Free checked-in bags (2) compared to other airlines that will nickel and dime you for everything. Plane was clean boarding was fast and efficient. Wonderful airline excellent customer service from ground crew to flight crew.
Cabin FlownEconomy Class
Value For Money 12345
yes
10/10

Southwest Airlines customer review

(United States)

PIT-LAX Was a little leery about flying across the country with Southwest (usually use it to fly across Pennsylvania) but decided to give it a try because I absolutely refuse to pay an airline to carry a bag. I was not at all disappointed. The good service I had received on short trips was even better on the longer flight. Snacks were fine the personnel was kind (something it is difficult to say for the legacy carriers) and the seats were comfortable. I booked a flight recently to the West Coast and once again chose Southwest.
Cabin FlownEconomy Class
Value For Money 12345
yes
10/10

Southwest Airlines customer review

(United States)

TUL-SAT-TUL Go this route often mostly because of price but will continue to use. Day before Christmas Eve less than 48 hours after my mother passed away 6:00am flight mind in a fog I left my cell phone at the baggage check in SAT. Went through long security line sat down at the gate and realized it was missing. Told the gate agent who quickly phoned down to the baggage desk to ask if it was there - and it was! Flight boarding time running out and agent from the baggage desk RAN it down to the gate as I would have never made it back through security again. Now that's customer service.
Cabin FlownEconomy Class
Value For Money 12345
yes