Southwest Airlines

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 684 reviews
6/10
3 star Skytrax Rating
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7/10

Southwest Airlines customer review

(United States)

SAN-PHX roundtrip. The flight from SAN to PHX was delayed at the gate for 40 minutes in San Diego. The plane however was a new refurbished looking 737-700. Very comfortable. The flight back was on an old worn looking 737-300. The flight was a little bumpy to begin with but it got smoother as we went along. We arrived on time at the gate in SAN. Cabin crew were friendly both ways.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Value For Money 12345
yes
8/10

Southwest Airlines customer review

(United States)

DEN-LAX to connect with international flight on another carrier. On-time flight was most important. Staff at check-in gate and onboard was pleasant and professional. Clean aircraft. Seat pitch comfortable for 6-foot passenger. Fare same as other carriers but "Bags fly free" saved our family $60.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Value For Money 12345
yes
9/10

Southwest Airlines customer review

(United States)

IND-BWI and BWI-IND. First trip was on a Boeing 737-700 aircraft. Seats a little worn but plane was clean. The flight was rather empty so had three seats to myself. The crew was okay prefer flight attendants to be dressed professionally rather than casual. The flight on the way back was full plane arrived on time in BWI and crew was much better this time round. Plane an older Boeing 737-500 I believe but it was clean and inviting. I got two drinks and a snack which was quite nice.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Value For Money 12345
yes
10/10

Southwest Airlines customer review

(Indonesia)

LAX-MSP-LAX. A bit quirky typical boarding procedure (line-ups on either side of numbered poles at the gates) smart-alec announcements from both pilots and flight attendants etc. However a value product: no checked baggage fees free snacks coffee and soft drinks reasonable prices for alcohol. Comfortable seating accommodating flight attendants clean airplanes and dependable service on the ground as well as in the air. All four segments of my trip were packed crew remained hospitable and efficient.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Value For Money 12345
yes
9/10

Southwest Airlines customer review

(United States)

Albany to Orlando. Leg room is tight seats not spacious but neither are they overly uncomfortable. Service was excellent. Humorous dialogue and an over all sharp wit one staff member was funny. He alone would make me choose Southwest again but the airline also provided a good value and pleasant trip overall. Free snacks and beverage was a nice change from some other airlines as well.
Cabin FlownEconomy Class
Value For Money 12345
yes
9/10

Southwest Airlines customer review

(United States)

ONT-SMF roundtrip. Overall good flight but they definitely need to add TV's on long haul flights. Anyway good airline and cheerful crew.
Cabin FlownEconomy Class
Value For Money 12345
yes
7/10

Southwest Airlines customer review

(Brazil)

DTW-MDW-GSP. Paid extra $10 to get early/priority check-in. Still ended up with boarding numbers in the high 20s. Managed to get one front row and one exit row seat for the first flight and two exit row seats for the second flight. At DTW there were lots of passengers in wheelchairs and a woeful lack of airline personnel available to take them onboard so boarding took a while. Flight into GSP not only took off on time but arrived 30 mins early. It is not always the cheapest option especially if you are adding the $10 earlybird check-in fee but in this case it worked out fine. Still not sure if I like their boarding system since it results in our standing up longer than with other airlines.
Cabin FlownEconomy Class
Value For Money 12345
yes
10/10

Southwest Airlines customer review

(United States)

Both our flights were on time and we had no hassles or problems. Our flight was only about 2 hrs long and we were a little crowded (not tons of leg room etc). I can see where this might be more of a problem for a longer flight but for us it was fine. The plane cabin seats etc. were nothing fancy but they were perfectly adequate and clean - all we needed for a family trip to Florida. Great value for the price - we had a good experience and will definitely fly Southwest in the future.
Cabin FlownEconomy Class
Value For Money 12345
yes
9/10

Southwest Airlines customer review

(United States)

Raleigh to Newark via Baltimore Washington. Had great seats on each flight with friendly crews. Nice experience with smooth trips.
Cabin FlownEconomy Class
Value For Money 12345
yes
10/10

Southwest Airlines customer review

(New Zealand)

My first time flying domestically in the USA LAS-LAX on a $39 fare. I did online check-in the day before and was in the second boarding group. Got a row to myself. Check-in process well organised all automated at the kiosk and then your name is called to drop off your bag at a counter. Flight attendants cheerful for the early hour impressed with being allowed 2 checked bags free.
Cabin FlownEconomy Class
Value For Money 12345
yes