Southwest Airlines

✅ Trip Verified | Consistently late at every portion. First leg shifted my departure 2 hours earlier and almost missed my flight out. On the way back because of overfilling fuel and change of planes they Added a day to my trip, put me up in a motel with literally ceiling falling down. Then next flight first in the morning is 1.5 hour late. Over the last two years this has become the standard for southwest. What used to be one of the best airlines has been downgraded to frontier and spirit level. I do not recommend flying southwest if you are sensitive to time or events. Terrible for business planning. If you want free bags… sure they’re included.

Not Verified | I just want to say thank you for the wonderful treatment for people with disabilities. You made my trip so much easier for me. Thank you so much!

✅ Trip Verified | I flew Southwest airlines Phoenix to Seattle return. I was not impressed how their seating is now. I liked it better when it was assigned seating. My flight going to Seattle was fine. I traveled with my husband and i sat by him no problem. Coming back was a different story the plane was so full i wasn't able to sit with my husband. Now if if i wanted to go on a trip alone i would have. I did not like I had to sit in the middle of 2 strangers. Definitely wasn't pleased at all with southwest.

✅ Trip Verified | I booked this flight around November for them to tell me that it’s cancelled and to then book me for a flight the next day? How are we over weight the day of the flight ? That’s something you should be keeping an eye on since you made the flight available, I’ve never had a issue with SW till today, I even opened a credit card with them a few months back, I’m about to close off because this is nonsense ! I paid for a non stop flight now I have to change planes (which I’m horrible at. I paid for A group and now I’m in a C group, way to ruin my day.

Not Verified | So they keep canceling all my non-stop flights and booking me on flights that get in at midnight etc and lose my luggage also. Cancelled my family's flights for Easter vacation to Disney World and never even re-booked us or even bothered to contact us and tell us. We found out by going online, where are our flights? Maybe we should call. The agent we spoke to said whoops, this is weird! Now we had to take whatever flight was left and arrive in Orlando at 11.45pm! Missed an entire day and paid full price. Do yourself a favor and stay clear of this airline! They simply cancel everything and rearrange your schedule and guess what you have no say!

Not Verified | What a horrible airline. We probably had a once in a lifetime concert to go to in Phoenix that we booked 3 months ago. We did have snowfall today on Thursday that ended at 7pm. They canceled their entire flight schedule for the next day Friday to Phoenix. In fact all outgoing flights are canceled and we only had 4 inches of snow. My wife talked to the airlines multiple times and every time she was hung up on, she was polite and she didn't use profanity like I would have. I was on hold for 75 minutes and hung up. When I try to contact him again I was told I would be on hold for over 2 hours. We lost over 2,300 in hotel bills concert tickets and the flight. I will be surprised if I get reimbursed for the flight.

✅ Trip Verified | I been traveling once a month from Dallas to Houston for work, I leave early in the morning and return the same day in the evening since is a short flight I am able to do so. Since I started traveling to Houston none of the return flights left on time, at the beginning I was thinking one delay may happen but 10/10 delays? I also asked a cousin that works at the Love Field airport and she confirmed that Southwest is pretty famous for their flight delays and she hates it a lot because that also makes her stay working late - I will look for another option.

Not Verified | My parents took a Southwest flight today from San Jose CA, through Houston to BWI. My mom had to be in a wheelchair and helped with entering and exiting the plane etc. When my parents got home they called me to tell me what an amazing experience they had the entire day with Southwest. How kind and helpful everyone was to them. They were beyond grateful

✅ Trip Verified | Open seating, you and your significant other will get split up. They will also split you up in boarding classes as well. Out of 1000 flights in my life this was literally the worst experience of my life.

Not Verified | You will never get anywhere on time. This is my 4th flight in two weeks and none of them left on time. This is the third flight where we waited on the gate to open up and we have been waiting for an hour now.