South African Airways

Customer Reviews

4 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 371 reviews
6/10
4 star Skytrax Rating
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3/10

South African Airways customer review

(Germany)

Business class return flight from Frankfurt to Johannesburg. The distance between seats is good and seat can be changed to a flat bed. The quality of the blankets is also good. However the entertainment programme is rather poor (choice of movies size of video screen) and the food and friendliness of staff leave a lot room for improvement.
Cabin FlownBusiness Class
Value For Money 12345
no
4/10

South African Airways customer review

(Canada)

IAD to Joburg and back to Dakar. Time savings because of the route is unbeatable and the wine selection is excellent. Everything else is very mediocre for an airline that charges that much for its business class tickets. The service is very average. The flat bed is okay but it is not a brand-new seat and no privacy. Food is just okay. SAA needs to improve its reservation/ticket service which seems outdated.
Cabin FlownBusiness Class
Value For Money 12345
no
8/10

South African Airways customer review

(South Africa)

CPT-JNB-HKG return A340-600. Ground staff efficient and friendly in CPT less so in JNB but not enough to spoil our day. Air crew on all flights professional and efficient. Requested veg meal for our daughter - was onboard for all our flights. All meals were smallish portions of food (Qatar Airways is way better) not the greatest quality but edible. Decent wine selection Moet highly welcome! Did not try the full dinner service on return midnight flight - we had eaten at our hotel earlier so can't comment on it. We found they leave the breakfast service quite late so a bit of a rush trying to get through service and tidy cabin for landing. Duvets are a nice touch flat bed comfortable. Choice of entertainment not as wide as some other airlines but due to it being a mostly night flight and we slept most of the time not an inconvenience. We would use SAA again if the price was competitive. Good timetable for this flight - time change seems to have minimal effect on one's perception of night and day.
Cabin FlownBusiness Class
Value For Money 12345
yes
10/10

South African Airways customer review

(United Kingdom)

LHR-JNB-LHR. Excellent service on both flights. Food and drink good. Clean and comfortable aircraft. Check in a breeze at both airports. Only minor problem IFE had to be reset a couple of times. Far better experience than BA.
Cabin FlownEconomy Class
Value For Money 12345
yes
2/10

South African Airways customer review

(Australia)

Absolute disappointment of service and aircraft being run between Perth and Johannesburg. This is now an old Iberia plane being used on this popular route? Even the staff do not appreciate all it's problems. Incorrect head sets that do not fit this airline were given to us. Service after dinner is non existent? Same plane on return trip. No music channels for entire flight only movie channel 1 worked and the movie had a consistent horizontal and vertical line through it for entire movie on remote screens - which you can hardly see when lights are on or off. I have used this airline now 8 or 9 times in the last 17 years and seen it deteriorate to pathetic. Qantas need to set better standards than this to code share with this airline and aircraft?
Cabin FlownEconomy Class
Value For Money 12345
no
9/10

South African Airways customer review

(United Kingdom)

LHR-CPT business class return. The old A340-200 but service and professionalism of the FA's could not have been better. Food was excellent and the wines. Lie-flat bed was comfortable but use your duvet to lie on and ask for a blanket - makes a huge difference ! Overall both flights were very enjoyable and would certainly fly SAA again.
Cabin FlownBusiness Class
Value For Money 12345
yes
2/10

South African Airways customer review

(United Kingdom)

LHR-CPT-LHR in business. The service was exceptionally bad. IFE very old the loop system meaning we had to wait until the film we wanted to watch had finished before we could view it. SAA say the seats are 180 degrees flat but that is not the case . The flight back wasn't much better and aircraft was older. The only good point was the quality of wine but otherwise very disappointing.
Cabin FlownBusiness Class
Value For Money 12345
no
6/10

South African Airways customer review

(United Kingdom)

I've travelled with SAA for 10 years the service is still okay but it is getting increasingly patchy - the price is still at the upper end of the range. The current A340's used for the Cape Town route are a bit dated and seats were fairly uncomfortable (no seat back entertainment systems). The food is generally better (although the outward flight ran out of wine fairly soon after service). The staff are so so - some crew are good others fairly indifferent. On the overnight flight there was a noticeable tendency of individual crew members taking 20+ minutes to change and put on make-up etc in the bathrooms - which is a bit of a cheek! I wouldn't rule out flying with SAA but it's not what it used to be.
Cabin FlownEconomy Class
Value For Money 12345
no
1/10

South African Airways customer review

(United Kingdom)

LHR-JNB return. I did quite a lot of research before booking these flights checking seat configurations were 2-4-2 and even calling SAA to double check that I could pre reserve seats. After booking I was able to reserve seats on both legs the staff at London reservations were polite and very helpful allocating our preferred seats and even sending a revised itinerary with our seat numbers confirmed. However on checking in we found we had no seats reserved though fortunately we did manage to get window and aisle for the outward leg. I spoke to the service desk at Heathrow to check our seats for the return would still be ok and was assured they would be. On checking in at JNB for our return we were allocated middle row seats when I pointed out that we had reserved seats the clerk showed no interest at all. He told us the flight was full and there were no other seats available however when we boarded the plane we found that there were plenty of empty seats in fact the row in front of us had just one person to 4 seats. The dishonesty and lack of customer care is just staggering.
Cabin FlownEconomy Class
Value For Money 12345
no
9/10

South African Airways customer review

(United States)

Munich-JNB business class. Quite a pleasant experience. Comfortable lie flat seat good entertainment and good food served by very pleasant and efficient staff. Definitely a superior business class. I would definitely fly them again and prefer it over Lufthansa - which I am using on my return journey.
Cabin FlownBusiness Class
Value For Money 12345
yes