South African Airways

OR Tambo to Accra Ghana. SA 52 18 June 2012 Airbus 340 bad vibration on take off the landing at Accra was good. My seat was in class: Y very cramped difficult to get up out of the seat. Only screens from roof for inflight entertainment on a 6 hours flight. The food is not bad - very spicy curry beef or spicy chicken or vegetarian. The coffee after the meals is cold no hot milk. The chicken wrap was good only juice available. You must plastic wrap your suitcase for R50.00 per case.

DUR-JNB-HKG. Ground staff at Durban were great giving me the emergency exit on a brand new A320 plenty of leg room and friendly staff. Upgraded to business using Voyager miles while in JNB airport for the Hong Kong leg got row 3.The ground staff in JNB are usually unfriendly and unhelpful but this couldn't be further from the truth on this trip. Awesome service from them. Then from the moment we stepped on board the crew couldn't have been more friendly but as always very safety conscience. Updates from the flight deck are always good on SAA and this trip was no different. We were well informed and warned in advance about bad weather. Food was good and entertainment good. The lie flat seat was great and I slept for 7hrs. Woke for breakfast and landing. The flight crew let me into the cockpit to take photos and went out of their way to explain all the goings on in the flight deck and gave me the weather print out as a souvenir.

My wife and I flew with our 12 month old son from London to Jo'Burg on an overnight and thanks to the wonderful staff it was a brilliant experience They allocated us the whole centre row so our son could lay down to sleep and we're very attentive throughout in regards to his milk. The food for adults was great as were the drinks All in all highly recommended.

We travelled from Johannesburg to Victoria Falls Victoria Falls to Cape Town Cape Town to Nelspruit Nelspruit to Durban and then finally Durban to Johannesburg. We had exceptional flight service on all our flights. Friendly flight attendants and prompt service. Our only complaint would be with the check-in counters where staff were often less than friendly. Please note this was not on every check-in but was more memorable at most counters than not. Overall excellent service and was pleased with all our flights!

Heathrow to Johannesburg. Disappointed to find that although I had asked for an aisle seat due to a medical condition I was put into a window seat both ways. Meals and drinks were ok! Inflight entertainment was fine but having got to JHB found that they had sent my luggage to Cape Town I was not amused. Took 3 days to get it back requiring multiple phone calls. When I asked them for another quote for a flight this coming December they couldn't even do that I'm now comfortably booked with Lufthansa SAA certainly know how to lose customers.

Economy flight on 11 May New York to Johannesburg - 14 hour flight. Comfortable seats great entertainment system reasonable food. But it was the crew that made it. Pleasant efficient and helpful. Regular visits with water and snacks between the two main meals - and they kept the toilets clean. They were excellent.

LHR-JNB JNB-ELS return. Connection boarding pass issued in London which made it much quicker and less stressful. Staff very attentive throughout the flights offering plenty of fluids. Food good and nice to be given better cutlery than most other airlines. Touch screen entertainment much better and easier to use. All in all I was very impressed and will fly SAA as my first choice of airline.

I booked a seat for my wife and a bassinet for son to fly from South Africa to Perth Australia. We were not given the bassinet as promised and paid for my wife had to hold my son in her lap for the duration of the flight. Because of this she was not able to enjoy her meals not able to sleep comfortably and even had to hand my son to a stranger so she could go to the toilet. We were also told that since she had an infant the pram would be "last on first off". This was not true she then still had to carry him for another hour or so get though customs and only got the pram while collecting her luggage. Staff were absolutely useless and unhelpful.

CPT-LHR - 27 April. New airbus plane - very comfortable with great IFE. Cape Town based crew - excellent and far better than the ones I have met recently when flying from Johannesburg. Good food and bar service. On time. A very pleasant 12 hour flight.

ORT-JFK - a long tiring flight and I am ashamed of the service that passengers received from cabin staff. All staff had the same bad attitude could not smile or assist in anyway. At the beginning of the flight it was mentioned that they were on duty for the duration of the flight but I have to say that after the initial meal had been served we did not see them again until an hour or so before they handed out breakfast. My 4 year old grand daughter became hungry during the long interval between the two meals we were told - sorry there is nothing that they can offer to eat! If I had known this we would have taken snacks onboard with us.