Singapore Airlines

✅ Verified Review | I flew Singapore to Jakarta on 28 June. It was an early morning flight. The cabin crew was professional and working hard on this flight to get the meal service underway and completed despite the short flight duration. The seat felt a little cramped. The food was a slight disappointment and the service was less friendly or warm than what has to come to be expected of such a premium airline. Having said that, the crew was careful in ensuring that the pre-arrival checks are properly carried out (seat belts secured, etc) and that the safety of the passengers are paramount as should be the case.

✅ Verified Review | Flew Sydney to Amsterdam, returning from Paris to Sydney, both via Singapore in July. I had researched Premium Economy with SIA. The flight on A380 tended to be more comfortable with more room. Boarding in Sydney was chaotic and confusing. The A350 seat to Amsterdam was very uncomfortable (front row) and the foot rest was redundant - I am 188 cm tall and this seat is not designed for my build by any means. Service was generally good but not up to the marketing hype. Only offered champagne once on each leg despite the way it is marketed and if I wanted more if was begrudgingly offered. Food (Book the Cook) was okay. Considering cost and advertising this as a premium cabin, there was no sense of privacy or a little bit more exclusivity because rarely, if ever, were dividing curtains or wall dividers closed. This was more for the convenience of FA who were moving between Premium and Economy with food trolleys, etc. Many Economy pax took the opportunity to wander through cabin, especially when nursing crying babies. Also, noise, especially many screaming babies were immediately behind my rear row seat in A380 flights - very noisy (even with noise cancelling headphones). Certainly there was more room and a little more comfort but at what cost - I don't feel it was anywhere near value for money. My biggest concern and complaint, which I made to FA, and even to SIA customer service, on CDG to SIN flight (July 15), was when parents left their two boys in Premium Economy while they took themselves off to Business class. They did check a few times but basically the two boys were left to their own devices. I had to stop them from damaging the lights, the window shutters, clambering over their seats, especially the young boy of 4-5 years. The FA cannot be expected to keep an eye on two young boys and neither should passengers. In this day and age, this is a big concern. Anything could have happened to the boys. What if there was an emergency - who would look after them? They became very restless and eventually I complained to FA but nothing was done. The parents were inconsiderate, selfish and irresponsible. Singapore Airlines were disrespectful of other paying pax. As a passenger, why should anyone's flight be disrupted and stressful due to others' selfishness as in this case? This is not about whatever class your in; airlines must stop parents from abandoning their children like this for everyone's sake. Also, if anything happened to the children, who is liable - the other passengers? the airline? Would I fly SIA Premium Economy again - I seriously doubt it. It has potential but if they don't deliver on their marketing promises, I will fly other airlines who do. Also it is disappointing that they cannot even respond to a written complaint. If you over-promise and under deliver consistently, you have dissatisfied customers. This was over 4 flights and I felt dissatisfied and disappointed overall.

✅ Verified Review | Barcelona to Sao Paulo. First flight with Singapore Airlines and I was interested to see if travelling with Singapore would be substantially different to the experiences I had with AA/BA. I flew economy but the service in economy with Singapore Airlines was equal to that in business class on AA. The Boeing 777 has a 3-3-3 layout so a bit more spacious for those in economy. We had the bassinet seats at the front as I was travelling with my wife and 3 month old daughter. Food was great, frequent drinks brought around as were snacks and fruit. In flight entertainment great.

✅ Verified Review | Not so much (if at all) Premium. I flew with Singapore Airlines from Singapore to Melbourne (29/07/2016) in Premium Economy as part of a return trip to Colombo. This was my first time flying Premium Economy with Singapore Airlines, though I have flown it before with another large Asian carrier (which was a good experience). I usually fly economy with my partner for holidays and business class for work trips, so have some sense of the competition and product on offer. I'm also tall (194cm) and fairly broad which can make fitting into standard economy seats a squeeze. I had read a few reviews before the flight (all positive) about the new Premium Economy offering from Singapore Airlines and was interested to see for myself. The boarding at Changi was surprisingly disorganised and something of a circus. There was also some delays with take off which appeared to put the staff into such a fluster they forgot to give us menus or the standard amenity pack. The seats in Premium Economy look modern and fancy but are surprisingly uncomfortable for tall people. While they provide a bit more leg room and recline it is hard to make much use of this in a comfortable manner, and forget about getting much sleep. The foot rest offers nothing other than an annoyance and a reduction of leg room. The staff were (on the positive side) not rude but generally unhelpful, unfriendly, looked bored and appeared to go out of their way to not offer anything that might be perceived as an extra (eg. another glass of wine, a second cup of coffee, authentic hospitality etc). The main meal was very small and surprisingly un-tasty. The snack before landing was meant to be chicken fried rice but I struggled within the minuscule dish to find anything other than white rice and a couple of bits of carrot. The meals were so small and mean I was starving by the end of the 7.5 hour flight. The wine/champagne (if you're very lucky you can get one glass) they serve in a plastic tumbler (unlike the ad). The staff also have a habit of leaving you locked in with your empty meal tray for about an hour, which I can only imagine is a crowd control exercise. The entertainment system was good with a reasonable range of titles though annoying compulsory ads at the start of each viewing. It has an bad habit of switching itself on while you are trying to sleep as the controls are right where your knee pushes into the side of the seat. Overall, Singapore PE appeared to me to be a very average Economy with a slightly fancier looking seat, though not one that is well designed or practical for taller people. The service is anything but premium, in fact I've had better service in standard economy for a whole lot less dollars. My experience was nothing like the reviews I have read.

✅ Verified Review | Manila - Denpasar via Singapore. Out of MNL via a very, very old B772ER with the very, very old recliner seats with pull out screens in a 2-3-2 configuration. Singapore Airlines should retire or refit this plane soon. I don't think it's fair that they charge premium price for such an aged regional bird. Despite the trademark efficient, if not cold, SQ style service and tasty in-flight catering, very little can justify premium SQ pricing. The recliners are not a big issue on the short 3.5 hour flight and can actually be quite comfortable for a quick snooze after the meal service, but the screen is prone to glare, and my wife's screen was just malfunctioning the whole trip, making her experience not much different from a recent J class experience on a shorter MNL-HKG trip on PR with no IFE save for borrowed iPads. There wasn't the standard stowage space you'd expect from more modern J class products, but the toilets were clean and the amenities plentiful. So disappointed on this leg. Onward journey from SIN to DPS on a more modern A330 with angled-lie flat seats and a 15 inch seatback IFE AVOD system. Better product with more stowage areas. Service was half a degree warmer than the crew's from the MNL leg, but still a bit robotic for me. Got the nasi lemak via Book the Cook for breakfast and was quite a tasty offering. Less drink runs this time, but it's a shorter flight. All in all, an above average business class experience, but SQ needs to up its game a bit more for the price they charge.

✅ Verified Review | Bangkok to Singapore. My IFE unit screen was not working as the screen went fuzzy and shaky when turned on. The FA tried to restart my system but it did not fix it. As no other seat was available, I was struck with no movie entertainment except for the music for the whole flight. Crew on this flight of the Singapore Airlines standard. They did the usual greeting when boarding, pre-flight drink and hot towel. Hot Towel is something not many airlines offer. Bangkok is not one of the country where you can book the cook, but the foods were not too bad with a Thai dessert on the tray. The cabin is clean even though this is relatively old plane. That might explain why the guy 2 rows in front of me also has the same problem with the IFE unit. Overall, it is an average experience.

✅ Verified Review | First time we flew Singapore Airlines Business Class from Singapore to Sydney and return. Outbound boarding was on time. But soon after pushed back, the aircraft returned to its parking position due to electrical problem, resulting in one hour delay. Upon took-off all passengers who sat in business class asked the cabin crew to convert our seats to bed mode because it was an after midnight flight. We slept for about 5 hours and were woken up by the FA for breakfast, whereas our daughter was left sleep until half an hour before landing in Sydney. The meals were tasty and glasses were filled up frequently. FA were friendly, except one stewardess looked not so interested in serving us. We landed in Sydney only 20 minutes behind schedule. Inbound flight : Check in process went very fast and served by a friendly ground staff. Boarding was also on time. The cabin crew were friendlier compared with their compatriots in our outbound flight. However, we couldn't sleep/rest due to turbulence weather which we experienced almost the entire journey. All in all we really enjoyed our business class experience with Singapore Airlines.

✅ Verified Review | Sydney to Bangkok via Singapore with Singapore Airlines. Boarding SQ212 was a breeze after having a cuppa at the lounge. Boarding was fast and FA's greeted everyone by the family name. Pre takeoff drinks was served when we were settled down. Flight was smooth and food was yummy as I preordered under "My cook". Wine was offered throughout the meal service. Entertainment is good and the seat even though it is not the latest biz class seat but it is good size. Landed on Singapore on time. For those that transit in Singapore via Singapore Airlines, don't forget to claim your Changi Voucher of S$20 for general retailer and S$20 for liquor, tobacco per passenger. That's S$40 off liquor if you buy in the airport Duty Free Shopping. Singapore Silverkris Lounge is great. I like the space and the food. Love the TWG Tea selection - Singapore Airlines really know how to pamper their passengers. We freshened ourselves up and had coffee and snack before time to board our connecting to BKK. This A333 was a old bird but still in working condition. The FA was really thoughtful to offer cold towel when my partner jokingly mentioned towel should be cold in the reallty warm cabin while she was giving out hot towel. The temperature quickly came down when we were at cruising height. The food out from Singapore on Singapore Airlines is so much better. Flight was delayed a little due to air traffic in Bangkok. Overall, I love the Singapore Airlines Biz Class .

✅ Verified Review | Travelled from New Delhi to Manila via Singapore. The ground crew did not mention anything about the flight delay and did not bother to ask if we had a preferred schedule for our connecting flight. The inflight service was terrible. I asked for earphones from three different flight attendants but was only given one when I typed my request on my iPad. The food was nothing spectacular. The ground crew on my flight from Singapore to Delhi insisted that I have my backpack checked in and argued that it was too big. I have used the same bag on my flights with KLM and Emirates and they allowed me to carry it inflight. I have high regards before with this airline but sadly their service has gone downhill.

✅ Verified Review | Had such a great experience on SQ278 yesterday from ADL to SIN. At last someone listened. As I have allergies I have been given the same chicken breast with carrots etc. After hearing that I have been bringing my own food on board to eat. This crew made their own version of cup noodles with chicken plus they had mushroom soup for me because I mentioned about NZ and CX flights where they made protein shake and chicken soup for me (not on the menu). It's these small little things that can make one happy. Thank you Singapore Airlines. Wish they had wi-fi on board.