Singapore Airlines

✅ Verified Review | Singapore to Chennai return. The outbound flight was excellent in terms of being on time, the inflight service was impeccable. The seafood that I normally order was very very good. The flight crew were friendly and helpful as I needed some help with ordering in flight duty free goods. On the return from Chennai to Singapore, the service during the flight was bad. The cabin crew with their robotic attitude were interested to finish the service as soon as possible, to disappear from sight. Other than that I do not have any complaint to make.

✅ Verified Review | Perth to Vientiane via Singapore. Beware the stopover with Singapore Airlines. My husband flew straight home from Laos but the rest of us - myself and our 3 teenagers - decided to stay in Singapore for 4 nights. I would have thought the national airline would be encouraging passengers to stay and spend money in their country. We were charged an extra $437.50 per person to do this. On emailing and phoning the airline on several occasions the explanation given was the flights were a different code. With further enquiry I was told that departure tax was part of the cost. This, when asked, amounted to about $30 each! So I won't be flying with Singapore Airlines again and suggest you check the cost of your tickets to see how much extra you will be paying to stayover

✅ Verified Review | Sydney to London Heathrow via Singapore. I normally fly China Southern business class from Sydney to London and I pay for the tickets myself as I fly to the UK to see my parents and family. This year my father turns 90 in February so I am flying to London twice this year and in order to save $2000 I decided that one flight had to be an economy one. Not being able to face true economy I booked a Premium economy seat with Singapore Airlines. I have flown Premium economy with other airlines over the years, Qantas, BA and Virgin Atlantic (when they still flew to Oz). Firstly having booked the ticket with an online travel agent I went on to the Singapore Airlines internet site and was able to select my seat and Book the Chef meals. 10 out of 10 for their on-line presence, easy to use compared with China Southern which is a nightmare. At the airport no queue for the dedicated Premium economy checkin. Staff member very polite. No lounge access but Sydney Airport has plenty of places to sit comfortably and is not too busy. Boarding was a breeze as Premium economy have priority with Business and First. On the plane the FAs were all smiles and assisted passengers with their luggage and that's something I haven't seen for a while. Boarding was swift on both sectors, the captains introduced themselves and we left on time. Soon after the seat belt sign went off the drinks were served. I prefer being given a minature gin and can of tonic rather than just being served it in a glass. Also no slice of lemon. The meal service came next all served on one tray. The quality of the food was good, but very small and no different from economy. Throughout the flight FAs came around with water and if a passenger wanted a drink or snack they were provided. The FAs were always polite and friendly and came when requested. I never drink much alcohol when flying so the water was adequate. we arrived early on both sectors, disembarkation was quick. My flight cost A$3100 return, an economy ticket on the same flights A$1300, a China Southern Business Class ticket A$4800 if booked at the same time. So there is the rub was it worth it. Well yes and no. The seat is more comfortable, even with the seat in front fuly reclined I still had space, the screen is large and clear and the available entertainment exhaustive. The problem arises when the Singapore Airlines product is compared to the likes of Qantas, it just doen't feel special. There are no seperate toilets, the food is the same as economy, during the flight the curtain between Premium economy and economy is not even closed. In other words all you are buying is a bigger seat with more space, an ecomomy plus rather than a Premium Economy and is that worth the extra A$1800. I don't think so. If I could have my time again I think I would either spend the extra A$1700 and fly business with China Southern or have stopped over on each direction with $1800 to spend on hotels and entertainment.

❎ Unverified | Tokyo Haneda to Singapore with Singapore Airlines. Old Boeing 777-300 but refurbished. PTVs are not the latest ones, no touchscreen but good picture quality. Good service, but cost cutting measures were too apparent. SIA used to gorgeously serve meals to economy passengers. Now, the big meal tray comes with only one small box of mains, another super tiny box of salad, one piece of cold bread and that's it. They also need to increase speed of in flight meal. Learn from other airlines such as United and Air China. They are super 'meh' airline companies but their speed of conducting meal service is admirable.

✅ Verified Review | Singapore to Paris CDG. It's been nearly 5 years since I last flew SIA and although just a single flight so far, I was bitterly disappointed. A380 business class section was looking a bit tired, seats worn and not the standards I remember. The biggest shock was how poor the cabin staff service was, almost from start to finish. Yes, they got the service done, but there wasn't a single smile or sign of expected service courtesy, they appeared bored and wanting to finish as quickly as they could. I fly a lot of other airlines around Asia, and whilst many of them have gotten much better in recent times, things seem to have gone the other way for SIA. Have the return flight next week and will update after that.

✅ Verified Review | Singapore to Copenhagen. I usually fly this route with Singapore Airlines and have found my satisfaction declining with their offer lately. There was over a one and a half hour delay to our departure with no apology from the captain or crew when we landed in Copenhagen. There was quite some turbulence on this flight and the plane appeared to be struck by lightning at one point which was also not commented on by the captain despite many passengers being visibly shaken by the experience. The Boeing 777-200 had an old interior with the entertainment system not working on my seat nor those of my two companions. The interiors of these planes are simply not up to standard for a 5-star airline and are well overdue for their scheduled upgrade. The crew were courteous and attentive and regularly came through the cabin with refreshments.

✅ Verified Review | Manchester to Houston. Boarding, food, space of seats, customer service etc all excellent. 10/10 and will use again. I booked this flight as it was good value and a direct flight for our trip. First time using Singapore Airlines and would say they are the best airline I have been on. Looked after so well on the flight. Even getting different seat options to give us more space. Just great service.

✅ Verified Review | I flew on Singapore Airlines (SQ) from Sydney to Chennai via Singapore last December. This was my first time on SQ and was quite excited about the journey as I had heard a lot about them. General: All my flights were on-time infact some arriving a bit earlier. The seat allocation in manage booking was restrictive when compared to competitors. I wanted to allocate a window seat and it was showing as all the seats were taken. Luckily when I checked-in, it showed one window seat on each sector and I was able to take it. Not sure why SQ should make it complicated. I do understand they have to block some seats to cater to their frequent flyers etc.. but that doesn't mean you block the whole flight. Value for money: The ticket prices are on the higher side compared to competitors. However, I am willing to pay for quality hence I would opt for SQ. Ground service: Ground staff in both Sydney and Singapore were friendly and the check-in process was smooth. Seat comfort: The seats were spacious. Though I am average sized I felt even a bigger person would be able to sit comfortably. Cabin staff service: Cabin crew are one of the friendliest in the world. Prompt service. My only disappointment was when a request was made for some additional alcoholic drink (within usual limits in a competitor), I got a feeling that the crew were not enthusiastic. I am not sure whether this is due to the airline policy or it was the cabin crew's perspective. Also when you request a spirit, its taken like a special order which will come after a while. Ideally they are supposed to have it along with the other drinks (like other competitors do) and should be served instantly. Food & beverages: The quality of food was excellent. The quantity could be a bit more but I will live with it. Inflight entertainment: One of their weakest points. In this current era of touch screens, we have to use remote control on both their A380 and A330-300 fleet. Also the choice of movies are very limited, a cheap take-away earphone and outdated software. I wouldn't mind if they provide a better headset and collect it at the end of the flight. I have read that their retrofitted B777-300ER and A350-900 come with touch screens. But that doesn't help anyone as A380 and A330-300 still forms a bulk of their fleet and are deployed on key routes. As an aviation enthusiast I used to enjoy the onboard camera with a competitor, unfortunately its not available on SQ. Cabin Wifi: The rates are really expensive when compared to some of the competitors. It didn't also work for a good part of the journey. I am aware there are restricted zones but I have flown on the similar route with another competitor and haven't had much issues with the Wifi. Overall, I would fly Singapore Airlines again and hopefully some of the above issues may be resolved with more A350's being delivered.

✅ Verified Review | Melbourne to Singapore. I have for the second time in 2 years lost my baggage. This time I arrived last night and my baggage never appeared on the carousel. I went to report it missing to be told that I didn't check in any baggage. I flew with two fellow workers who verified that I did (not sure why they didn't believe me) and I left my details. After numerous calls in the morning, I was told my baggage had turned up on another carousel at T3, and they would call me when it was being delivered. That was early this morning, it is now 4.30pm and I cannot get though to the "hot line" to check if they could give me an approximate time, no joy there either. Shocking service, for an airline that's talks up its service mantra. I travel constantly and if I wasn't coming home I would have been stranded..

✅ Verified Review | Copenhagen to Singapore. Normally I fly BA, but this was the most direct flight to our final destination. My first time traveling Singapore Airlines in business and it was in a class of its own. Attention to detail was incredible, food tasted and looked great and the seat (even though it was there 'old' seat) was so wide and comfortable it was great for lounging and sleeping. The crew were super attentive but I feel they lack in making conversation. IFE I felt could also be improved but these are minor details for an otherwise impeccable flight.