Singapore Airlines

Customer Reviews

5 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 1552 reviews
7/10
5 star Skytrax Rating
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7/10

"very happy with the service"

(Australia)

Verified Review | Melbourne to Mumbai via Singapore. My recent journey with Singapore Airlines was really great, the crew was friendly and helpful. Me and wife were traveling with 1 year old baby and we felt like one of the staff was appointed specially to us. We are very happy with the service. Thank you Singapore Airlines. I would give 10/10 for service, but I have to give only 7/10 for flight as it was very old and noisy flight .
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteSingapore to Mumbai
Date FlownFebruary 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
9/10

"really comfortable and spacious"

(Australia)

Verified Review | Seoul to Melbourne via Singapore with Singapore Airlines. Both sectors of this trip were fantastic. I rated all aspects of the flight experience very highly. Starting from the smooth check-in to the high quality food served at the lounges to the care from the flight crew. The meals were very good especially when the 'Book the chef' option is used. It's worth noting that the business class suites on the Boeing 777-300ER was newer than the ones on A380-800 but despite having a few more features (incl. newer AVOD and more storage compartments) both were really comfortable and spacious.
AircraftBoeing 777-300ER / A380-800
Type Of TravellerBusiness
Seat TypeBusiness Class
RouteICN to MEL via SIN
Date FlownJanuary 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
10/10

"generous seat width"

(Thailand)

Verified Review | Singapore to New York via Frankfurt. I have flown the SIN-NYC route 4 times in the last 15 months. In my earlier trips, I flew with a large European carrier and two different Middle Eastern carriers. I last flown SQ on this route over 8 years ago so I can compare the recent experience with that from 8 years ago. The main thing to me that distinguished SQ service from competitors is cabin crew service. One thing which I felt was lacking though is the smiles that SQ's crew used to be famous for. Some of the more senior staff still has that touch and could make a positive impression but increasingly, I noticed in my last 8 or so flights on SQ in the past 12 months, that the crew are no longer as at ease or friendly as they used to be. A small minority seem a little indifferent which drags SQ reputation down. Their service adds a shine to the brand even though the hardware is not as impressive as the Middle Eastern carriers. A380 feels older compared with the B787s and A350s that many airlines are now using. Despite the older planes, I find the generous seat width a life saver. Other details include lights under the IFE screens which gave good coverage for each passenger's immediate area but do not disturb surrounding passengers. Another detail is the foot pedal activated trash bins in the toilets, helps not having to push the bin's lids using our hands. There was good crew presence throughout the entire flight. The food portion is generous and quality better than other carriers I have flown. I can't wait to experience the A350 on this route, and hopefully the cabin crew will be better trained and motivated.
AircraftA380
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteSingapore to New York via Frankfurt
Date FlownFebruary 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
8/10

"all in all great hard product"

(United Kingdom)

Verified Review | London Heathrow to Singapore. Was expecting more but very good all the same. Never flown Singapore Airlines for some reason. Used the United Airlines lounge at LHR T2 as better facilities, great breakfast and bar. Boarding ontime. Boeing 777-300ER with new business but not that new now. Took row 11 bulkhead, feet forward as opposed to angle. Great space for Business class with 1-2-1 seating. Far bigger than British Airways F seats. First Cabin of business only 3 rows so intimate. Being an early morning service brunch was served. A little too quickly for my liking virtually immediately after levelling out. Preordered book the cook Lobster , very good. Service and quality of food excellent. Cabin staff attentive if a little sterile. My TV system wouldn't work for a few hours. Crew tried hard to rectify and offered to move our seats. FInally got it working all ok. Flight services director appeared later with a SGD200 voucher for the inconvenience. That is good customer service. Slept for 4 hours. Breakfast prior arrival SIN good, arrived early. All in all great hard product, good food and service.
AircraftBoeing 777-300ER
Type Of TravellerCouple Leisure
Seat TypeBusiness Class
RouteLondon to Singapore
Date FlownFebruary 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
9/10

"my best flight ever"

(Germany)

Verified Review | From boarding in Dusseldorf to reaching Changi, everything went smooth. We were greeted by professional well-presented crew. Upon reach my seat in Premium Economy I wanted to take photo of my seat, where a cabin crew delightfully approached if she can take a picture for me while sitting and said "it is great to have you on-board Sir and I would like to assure that your special meal is loaded". We left DUS in time. The service followed with hot towel, drinks and nuts and meals. Using book the cook service means getting your meal before your fellow passengers. The meal was okay and we were offered three choices of warm bread and big selection of fancy drinks. After meals, they served ice cream but missed on me, where a crew assured that they are not offering it to me since I am vegetarian and ice cream contains gelatine. Since it was a day flight, crew was actively anticipating needs and were very busy serving to a group of very demanding passengers in economy. This flight had dedicated crew for Premium Economy and they came around at least 3 times to assure if everything is fine. Many rounds of snacks in a basket and drinks on tray and crew looked enthusiastic, service minded and very friendly. We were made to feel like welcomed guests. I walked to see economy class, the crew were happy to chat about A350 product. The aircraft by itself is very quiet, quieter than B787 and toilets are spaciously planned and were kept clean. The air ventilation can be really felt and cabin design made me feel relaxed. The Captain announced turbulence, and crew walked through the cabin to ensure we have fastened seatbelts. Before landing, breakfast was served and immigration cards handed out. We landed in time and I left the aircraft as a happy passenger with a feeling that this was my best flight ever.
AircraftA350-900
Type Of TravellerBusiness
Seat TypePremium Economy
RouteDusseldorf to Singapore
Date FlownJuly 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
2/10

"didn't feel I got value-for-money"

(United Kingdom)

Verified Review | Singapore to London Heathrow. I've flown Singapore Airlines in Economy Class long haul several times and been satisfied. On this occasion I decided to opt for Premium Economy. I was flying from Auckland to London via Singapore but the first leg was on Air New Zealand, and I recommend their Premium Economy service. Singapore Airlines seats have a bit more space and legroom than Economy, and the in-flight entertainment screens are bigger, but otherwise everything was identical to Economy class. I'm a vegetarian and I had the exact same two meals I had in Economy class three weeks earlier, and I didn't enjoy them the first time around. My companion ordered the "book the cook" and his meals seemed better quality, but none of the available options were vegetarian. For the breakfast service they completely forgot to offer us a drink. The service was bored and impersonal throughout, the flight attendants were rushing around and didn't smile. The toilets are shared with Economy class. For sleeping I didn't find the seats significantly more comfortable than regular Economy and the fixed central console means you can't stretch out over any adjacent empty seats. That said I'm only 5'3", my 6'1" companion did appreciate the extra legroom. The entertainment selection is extensive and the noise cancelling headphones good. However, we were in the front bulkhead seats and the screens were set on the wall ahead of and were too high for comfortable viewing, there are also irritating advertisements ahead of each programme. All-in-all extremely disappointed, didn't feel I got value-for-money compared to regular Economy class. This experience has really put me off flying Singapore Airlines again.
AircraftA380
Type Of TravellerCouple Leisure
Seat TypePremium Economy
RouteSingapore to London
Date FlownFebruary 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
3/10

"food was not up to scratch"

(Australia)

Verified Review | Copenhagen to Brisbane via Singapore. SAS Lounge in CPN comfortable and food looked OK, was not sure re wine out of a tap and so left this alone. The only other alcohol in the Business Class lounge was beer. Flight left on time and crew started working down one side of the Business Class cabin almost immediately, the other side took substantially longer. In any case the crew were helpful, the food was fine and the seat comfortable. Wine was good and topped up. A short stay in the lounge at Changi T3 and then re-boarded the same plane at the same gate (different flight number). Crew still fine but food was not up to scratch, the steak was very overcooked to the point of being really tough. The vegetables were mush, I didn't eat much and the crew member asked if I wanted anything else but I went to sleep instead. Supper coming into Brisbane was better. Waited 25 minutes for one bag in BNE, the other didn't arrive. Filled in the details at the airport. Have not heard back, no one answers the baggage service phone although you can leave a message that no one responds to as well. Calling Singapore Airlines they give you the number for Menzies Aviation that you have already called, they also mentioned that they would call back but have not. The online bag track system has had the same message on it for 6 days. In all the standard here is not commensurate with the full business class fare paid. The main advantage of the flights was being able to sleep, arriving on time is good but not when you are without your luggage and the follow up is so poor.
AircraftBoeing 777-200
Type Of TravellerBusiness
Seat TypeBusiness Class
RouteCPH to BNE via SIN
Date FlownFebruary 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
3/10

"a low level of enthusiasm"

(Australia)

Verified Review | Singapore to Munich. A recently renovated 777-300 was exceptionally comfortable and provided the basis for an excellent trip if only the crew had cared. All crew members were well presented as always but those serving my part of the cabin showed a low level of enthusiasm about their jobs. It started with a 40 minute wait for a glass of wine and water, there was a similar 40 minute wait for a coffee in the morning. Offered a regular meal as opposed to the special meal I had pre-ordered at both dinner and breakfast, indicated that they weren't paying much attention. Not called by name once, just "sir" with a half hearted apology at dinner re the offer of the initial meal and then when asked if I would like desert a pointed response to me when asking what it was, being told "I have no idea, you ordered a special meal". Dinner was very watery as I don't think that the water from the vegetables had been drained and so the gravy was more like a soup. Breakfast omelette was cold. After I asked for the regular cereal to be taken away, I think that they began heating the special meal I had ordered only at this point. When it was served 10 minutes later half of it was cold to the point of being refrigerated. Not offered water between meals, had to go to the galley each time. While not the fault of the airline, it was topped off by a nearly two hour wait at customs. There was no immigration officer at the "crew only" queue and the crew went through our queue so they were off long before the passengers. We were behind a very slow moving contingent of Air China passengers. By the time I got to the baggage so much time had elapsed our flight was no longer listed and had to go to the Lufthansa bag desk to find out which carousel to go to. Landed at about 6:00 am and was in a taxi at about 9:00 am, which is far too long. The slow processing on arrival in Munich reflected the poor quality of the whole experience. Luckily the seat was so comfortable I had slept really well.
AircraftBoeing 777-300
Type Of TravellerBusiness
Seat TypeBusiness Class
RouteSingapore to Munich
Date FlownFebruary 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
6/10

"soon have tough competition"

(Indonesia)

Verified Review | Singapore Airlines is dropping their lead over other airlines. While service is still consistent as it was for many years, nothing has changed and the food is everytime getting worse. I have flown Singapore Airlines in last 2 months a few times and the main courses offered I could not eat them and left them. No question asked of course. Being the most expensive and for long time leading they better watch or they will soon have tough competition.
AircraftA330
Type Of TravellerFamily Leisure
Seat TypeBusiness Class
RouteSingapore to Bali
Date FlownFebruary 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
1/10

"never fly Singapore Airlines again"

(United States)

Verified Review | Singapore to Jakarta return. I always had a good experience on Singapore Airlines, until December 4 and again December 8, 2016. I flew from Singapore to Jakarta and then back to Singapore. When I booked, I gave SIA my United Mileage Plus account number so I could get credit for the two short flights. I was told it was in my profile and even showed up on my two boarding passes for both flights. When a month went by and I did not see any credit in my UA Mileage Plus account for the two SIA flights, I contacted Mileage Plus to look into it. I was told by UA that I was not getting credit because my flights were in K class economy, and that was ineligible to get miles on United, even though SIA is a Star Alliance Partner. I then took my complaint to SIA who told me something I had never heard of "when you book in K, V, Q or N Class you only get miles on SIA." What? I flew on the plane, I paid for my ticket and SIA only gives miles for their Kris Flyer program? Lame, .stupid and unfair. Part of my flights to Singapore, part of my trip was on ANA and they gave me full mileage credit on UA Mileage Plus for the NRT-SIN leg. I will never fly Singapore Airlines again.
AircraftBoeing 777
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteSingapore to Jakarta
Date FlownDecember 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no