Singapore Airlines

✅ Verified Review | My wife and me flew from Singapore to Dubai on 4 May 2017. After travelling from Auckland to Singapore by Air New Zealand I was pleasantly surprised by the attitude and training of the cabin staff, who were professional, friendly and courteous and helpful. The seating in Economy class was comfortable with ample leg room. Meals were tasty with real metal forks spoons knives. No scrounging on beverages. Inflight entertainment excellent. Cannot wait to travel with you again.

✅ Verified Review | Manila-Singapore-Manila Cabin is clean. Crew are kind and are visible throughout the flight. Ample seat space with generous reclining. Seat is built-in with adjustable lumbar support. Good selection of movies from Hollywood, Bollywood to Asian. Newspapers are available (e.g. Strait Times, Wall Street Journal, etc.). Food is great and is finished with Teh Tarik Ice Cream, SQ's 70th Anniversary gift to passengers. Toilet is clean and well-maintained. The flight is on-time. SQ (Silk) Singapore-KL-Singapore: This is just a short flight, approx. 45 min. Seats seems to be worn-out already but has generous space. The aircraft is clean. Entertainment is available through wi-fi but who needs one for a 45-minute flight. Newspapers are available (e.g. Strait Times, etc.) Friendly and generous crew. The flight is on-time.

✅ Verified Review | Hong Kong to Surabaya via Singapore. I have been flying with Singapore Airlines in Economy a couple of times in the past and was under the impression that I really like flying with them. However, my recent two legs felt mediocre at best and made me question my general stance. The crews seemed disorganized, very mechanic, and provided slightly chaotic and/or unnecessary stressed meal services. The first beverage service consisted of pre-filled cups with wine and beer served from a tray that the FA carried through the aisle. Kinda strange. Why not hand out little wine bottles (as Lufthansa does) and cans of beers instead? If no one takes the cups, do they pour them out? The planes were fairly old, featuring ancient inflight systems. I also dislike with Singapore Airlines that during online set selection, one is only being shown very few available seats - and when you sit down, the seats that were shown occupied suddenly are empty, while the one next to you which was shown available is occupier. I understand that there always are last minute changes but I still notice a repeating pattern; with other airlines (within Star Alliance) I usually am able to make smarter seat choices than when flying with SIA. The food was good. Overall, if Singapore Airline wants to maintain its position as a serious premium airline, it has to improve the overall pleasantness of the flight experience. The fare was not cheap (yet the booking class made it hard to earn miles outside of Krisflyer), and mediocre doesn't justify a significant higher price than what the low cost competion offers.

✅ Verified Review | Singapore to Denpasar. In general, Singapore Airlines was good, however, their service seems to be going downhill. Dining experience was slow - the cabin crew on the other section of economy cabin even had finished their service completely while the cabin crew on my section had just finished halfway. Another thing was there was no consistency since the crew started from wrong direction. Usually they start their way form the front to the back but this time one section within the economy cabin started from the front and the other from the back. By the time they have reached my seat, they said there was no more choices so I had to take what was left. Furthermore, on the meal tray itself, my salad or appetiser food container had no cover. Since the crew on my section was so slow; therefore, they expected us to finish our meal so fast so they could clear up. I have traveled with them a lot and I have been in business class. I didn't compare it with business but this was the first time in my flight with them in economy that the service was slow, ran out of choices, no food cover, non-focused cabin crew, etc. I hope they can improve before it goes down to far and losing their loyal customers further

✅ Verified Review | Sydney to Manchester via Singapore. No problems checking in. Excellent food and attentive friendly cabin crew. Became quite cool on overnight flight. Would take a sweater next time. Entertainment very good. Priority ticket on bags worked well and bags soon out on carousel at end of flight. Found seat to be comfortable and spacious when sitting, plenty of leg room, but not so comfortable to sleep on when turned onto a bed. Only small area to place your feet when lying down. Overall would certainly use Singapore Airlines again.

✅ Verified Review | I had high expectations of Singapore Airlines but this flight from Shanghai to Singapore was just good. Plane was the oldest A380-800 which will be retired in few months. Good IFE but not touch-screen. Selection of movies was good but should be improved. As a Star Alliance Gold member, I was given a seat in the small Economy class section on the upper deck. As such a section was quite empty, I had a full row for myself. Service was good, smiling and polite cabin crew, but not the most proactive. Drinks selection was rather limited for a 5 hours flight, no sparking wine available. The hot meal served was of poor quality. Based on my experience, I think Cathay Pacific remains one step above.

✅ Verified Review | Kolkata to San Francisco via Singapore. From Kolkata was an A330, good and comfortable. Food and drinks were served though it was a late night flight. Transit in Singapore was smooth. Changi is a nice airport to transit through. The second flight was on a A350-900 the so-called next-gen aircraft; but I didn't find it too comfortable. The service was good with an efficient crew. A simple amenity kit was provided and the washrooms also had the basic supplies. The food was good and sufficient. Snacks were available in the galley. However, I did not like the cramped seating of the A350. Arrival was smooth and on time.

✅ Verified Review | Singapore to San Francisco. I previously had positive things to say about Singapore Airlines, but in this case, I was very frustrated. I paid extra for an upgraded seat with extra legroom. Instead, the seat was in front of the exit door and had less legroom. In addition, the TV was broken and so for the entire 16 hour flight, I could not watch any TV. Two thumbs down.

✅ Verified Review | Hong Kong to Brisbane via Singapore with Singapore Airline. It is a disappointing travel experience. The flight from Hong to Singapore (SQ871) was delayed about 30 minutes and therefore arrived Singapore 10 minutes later than scheduled. Yet my next flight from Singapore to Brisbane (SQ255) was going to depart in about 40 minutes. It was so a rush to transfer flight in such short period of time. A better arrangement would be appreciated as this pattern happens daily. As soon as I landed in Singapore, the staff informed me that my luggage could not get on the same flight as mine because of the time constraint and that I had to make a report after landing in Brisbane. However, no further detail was given and I was not sure where and who to talk to. The flight from Singapore to Brisbane is about 8 hours which would give their staff plenty of time to communicate between Singapore and Brisbane offices about my luggage. When I landed in Brisbane, I was directed to the office after asking a flight attendant and then the counter staff at departure. I would appreciate if I was given a better instruction in Singapore (or at least before landing) so that I would not need to run around in the airport. I told the lady at the office about my situation and showed her my flight tickets and passport. However, she did not check anything about my luggage and kept giving me confusing information. She told me my luggage should be in the baggage claim and I had to wait at the airport for an uncertain amount of time since I went through custom already and could not go back in anymore. Then she said the staff had paged me at baggage claim but I did not respond. However, I did not hear any announcement in baggage claim. When I asked her whether my luggage was in Brisbane or Singapore, she was not sure. I would’ve appreciated if she could check for me before saying anything. I am not upset about my luggage not being able to get on my second flight but I'm deeply disappointed about the service and how the staff handled it. I will never take Singapore Airline or recommend to my family and friends.

✅ Verified Review | Dusseldorf to Hanoi via Singapore. Both segments were truly pleasant flights. The check-in and boarding were well organized and quick. The cabin crews on both flights were very kind and helpful. On DUS-SIN they frequently served drinks, snacks and apples were available as well. I had the same excellent experience on SGN-SIN and SIN-DUS, so I would definitely fly with Singapore Airlines again.