Singapore Airlines

First class from Singapore to Narita with Singapore Airlines. An old plane (compared to the ones advertised recently) huge seat. Very personalised service from check in to the plane. Pyjamas offered on board, even for this relatively short (around 6 hours flight). Book the cook service offered an amazing selection of food, however I chose the inflight menu with the Japanese selection. It was fantastic for a supper menu! The bed is made by collapsing the back of the seat and is quite comfortable. Inflight entertainment was a bit tough (the remote was quite old). There was inflight wifi however I didn't use it. The whole experience is definitely recommendable.

✅ Trip Verified | Business class from Haneda to Singapore. The airline had the old cabin product, and it really shows. The panel which supposed to cover the compartment to store smaller items near the screen was missing, and the steward explained that only the engineering people can fix this. The seat was wide, however the awkward shape of the leg area makes it very hard to be comfortable, as we had to sleep diagonally (the new cabin product as we see online removed this problem). First class seats did not have this issue. Sleeper service (our flight departed at 10.50 pm) means that supper was only two course (instead of the three courses with Satay) - which was main meal and a bowl of fruit. Inflight entertainment offered the latest movies, however the screen was quite old and we noticed some scratches on the screen. Service was exceptional trademark of Singapore Airlines. I would recommend this airline despite the old product still.

✅ Trip Verified | Singapore to San Francisco. I just wish to thank the crew of this flight. Their attentiveness to passengers were impressive especially the attendant looking after my area (seat # 50s). I sat on the aisle side of a middle row seats. The person sitting next to me, in the middle seat, inquired for an aisle seat and was informed of this availability just a few rows back. He probably didn't act fast enough, somehow he stayed put. I didn't feel like eating & kept the dessert (amazingly the attendant noticed, asked if the food didn't meet my standard and if she could offer me something else. Wow! What airline does this!). I decided to sleep through the long flight. Feeling cold, I tucked myself in with blankets. The middle seat person apparently had to exit his seat numerous times. Instead of exiting from his right, where a gentleman was seated,who was not sleeping, was not working, was not tucked in, nor was he sleeping, he decided to pass through my seat. Each time, I had to re-tucked myself in. At one point, he dropped my dessert and spilled my left over white wine over me. Again the crew came to action, even brought her personal parfum spritzer so as to alleviate the wine smell on me. Singapore Airlines, I know you have a great team but the one looking after my area outdid everyone else on flight SQ31 from Singapore to SFO. Thank you!

✅ Trip Verified | Bangkok to Singapore. This sector was the second sector of my flight back from Vienna, the VIE-BKK sector being on Austrian Airlines. As a short 2-hour regional flight, SQ still lives up to its reputation of being a premium airline. Shortly after take-off, dinner service commenced with a choice of 2 main courses. Being a short flight, menu cards were not distributed to passengers. Instead, flight attendants showed passengers a menu card with photos of the main courses and descriptions of the meal. I had the chicken casserole with penne pasta. Drinks and coffee or tea were served at the same time. As it was a short flight, I did not watch any movies on the IFE. One difference that I noticed was that earphones distributed were of the in-ear type instead of the over-ear type typically used by SQ. Perhaps in a move to save costs, headphones in economy are no longer of the over-ear type? I can’t confirm this as it has been some years since I have flown SQ economy.

✅ Trip Verified | Surabaya to Singapore, check in was fast. Service started with a hot towel before departure. We took off on time and for the meal I chose chicken. I watched the IFE which had a lot of options. All in all the experience was good.

✅ Trip Verified | Kuala Lumpur to Zürich via Singapore. This was our first trip with our baby girl (6 months old). Sadly, as we landed in Singapore from Kuala Lumpur for Transit to Zurich, our baby had high fever. After checking in the clinic at T3 of Changi Airport, it was clear we couldn't continue our route. Instead, our baby had to go to a Hospital in Singapore. Ground staff assistance was great, Both the employees of Changi Airport as well Singapore Airlines helped us in every aspect. They unloaded and stored our luggage, helped us with immigration and the transport to the hospital. Our baby was admitted in the Hospital. During those days, we had steady contact with SIA. They rebooked our flight 2 times (as the doctors couldn't say for sure when our baby will be discharged) with no extra charge and being very supportive. As i understood, our price saver tickets gave them no obligation to do this for free - but to our great relief they did. They really gave us help and support in this hard time for us, showing us that even in todays world there is place for compassion. That there are times when paragraphs and formal rules are less important than the care for people in need and worry. We like to thank all the involved people from SIA and Changi Airport - you helped us when we needed it the most. Once our baby was healthy again and could be discharged, SIA helped us with our luggage and checkin in, making sure it all goes smooth. We had our bassinet seat, the flight in the A380 was good as can be with a baby. Onboard staff was attentive and supportive, food was OK.

✅ Trip Verified | Surabaya to Melbourne via Singapore. I arrived at Surabaya airport T2 a little bit early and luckily the check in counter was open, the check in experience was fast and smooth, and I was granted a window seat. We boarded the A330-300 on time and took off on time. Lunch service started and I was amazed how they serve a hot meal on a 2 hour flight. This time the options were lasagna or chicken with rice, I chose the chicken with rice and it was amazing. Most cabin crew could speak Bahasa. 6 days later I arrived at Singapore Changi T3 very early, the check was all automatic even the baggage drop. Singapore Changi is one of my favourite airports so waiting for 5 hours wasn't a problem, to kill some time we went to the butterfly garden and after that the cinema which was playing some pretty good movies. I got a window seat on this flight. We took off on time and dinner service was good. I started to watch the IFE, had a good sleep after that and woke up for breakfast. I highly recommend flying Singapore Airlines.

✅ Trip Verified | Brisbane to London via Singapore. The attentive crew made flying long haul by economy into a lovely experience. From Brisbane, the B777-200er plane was a bit dated, noisy and the seats were comparatively hard. Some seats have IFE boxes taking up some foot space, and the entertainment selection is more limited than the newer planes (e.g. No full box sets). However the crew service with hot towels, amenities packs and attention to detail more than made up for it. The first leg was late departing Brisbane, but without even having to ask, the staff on the ground assured us by announcement that we would make up time en route and sure enough, we did, even arriving early into Changi. This was a relief for me as I only had a 50 minute connection time. The plane change at Changi was easy and seamless. The second leg was on the B77-300er. I found this plane less quiet than the A380 alternative on this leg, but still very comfortable. The ambient lighting and temperature were pleasant. The crew kept the cabin spotless, regularly removing rubbish and cleaning the toilets. They also kept a close eye on the cabin at night, regularly offering drinks and snacks to those awake without having to be asked. The gracious crew go the extra mile to make a long journey special. Having flown this journey with most carriers, I will be a loyal Singapore Airlines customer.

✅ Trip Verified | Hong Kong to Perth via Singapore. Absolute disgrace. Randomly selected seats for my family all over the aircraft. Last flew with this airline a couple of years ago and it was brilliant. It seems poor now. Entertainment onboard was busted. I travel regularly and would seriously say that even a budget airline is better than Singapore Airlines. Do yourself a favour and give this airline a wide berth.

✅ Trip Verified | Sydney to London via Singapore. First time I've flown with this airline since 1991, and I couldn't fault the flights at all. I'm reasonably tall (5'8") with long legs, but I had plenty of seat room. Service was exemplary, and I liked the extra touches of menus and the little convenience bag, containing socks, toothpaste and toothbrush, and an eyeshade. Food was pretty good, and the entertainment choices excellent. Despite a tight connection in Singapore (50 minutes) I still had plenty of time to catch my connecting flight. I wouldn't hesitate to fly Singapore Airlines again.