Singapore Airlines

✅ Trip Verified | Chennai to Los Angeles via Singapore. I have been flying this route on Singapore Airlines for about 30 years. Although the overall level of service is good there has been a decline in passenger facilities and comfort. Their Business class lounge in Chennai is a joke with about 20 seats in a small enclosure resembling a neglected warehouse. The seats on the Singapore - Los Angeles segment are flat beds but they are difficult to operate. Most people needed assistance from the flight attendants to switch between the flat bed and regular seating positions. Meals are ok but nothing great. The in flight entertainment is below average. There is the annoying halt for just over an hour in Tokyo where all passengers have to disembark and go through security before re-boarding the aircraft. Overall Singapore Airlines will no longer be my first choice carrier unless they attend to these issues.

✅ Trip Verified | Guangzhou to Singapore with A330 aircraft. The timing of flight SQ851 is good for the people departing from Guangzhou and arrive in Singapore. The cabin crew are nice and some of them even could speak Cantonese. But due to an old aircraft the seat is not comfortable and the inflight entertainment system is no work for my seat.

✅ Trip Verified | Singapore to Guangzhou. The boarding gate in Terminal 3 A20, so far away. Cabin crew are nice and one of them is from Chinese. They offered supper and several types of drinks including welcome drink. But the aircraft is old and the seat is not comfortable, the ear phone is not work even I change for 3 times.

✅ Trip Verified | Singapore to Tokyo Narita. Premium Economy Class Seats: Wider and well-cushioned. However, we were disappointed with quality. The buttons for recline and the foot rest was not working well. We actually had to force the foot rest out. This certainly isn't expected for Singapore Airlines (ANA on the contrary had everything in tip top condition). Entertainment: One of the airlines with the most decent entertainment. However, my headset was faulty. It was replaced but again, not expected. It should have been checked. Food: I used "Book the Cook'. I expected the food to be better but found it so-so. Cabin crew took a really long time to clear the food. When I tried to return it, I was flatly rejected, the crew told me to wait. The entire process from start to end took 2 hours! It was crazy! SQ 633 was way much more efficient. Crew was pretty cheerful and the crew made the effort to confirm our meals with us before they took off. They surprised us with an anniversary cake as well. We like the customer engagement they provided. SQ 12 on the other hand appeared grouchy and unhappy to me - no confirmation on the food was made and they took so long to finish the meal service. Premium Economy has a cabin on its own. However, on both flights, the curtains were not drawn. We had passengers from Economy trying to sneak into the Premium Economy seats or use the toilets in Business Class. There were also kids (in Economy class) walking to and fro the Premium Economy cabins. This should have been controlled as my husband was trying to do some work on the plane and I was trying to rest but could not. While I try to be understanding on young children in the plane, it is definitely awful to have a child crying/screaming for 6 hours on a 7 hours flight. What made it worse was that seats with bassinets in the Economy class were directly behind the Premium Economy class. Overall, we were not very impressed with the quality of Premium Economy Class. Singapore Airlines have always been expected to be premium (along the lines with ANA/Qatar/Emirates). For the amount of money spent, I would very much go for ANA.

✅ Trip Verified | Frankfurt to Singapore, Business Class. I got an email early morning on 9 January to notify me that the flight was to be delayed by 2 hours. As I was connecting with Air New Zealand at Singapore onwards to Auckland with a short connection time, I thought the chance of catching the connecting flight to Auckland was going to be impossible. That proved correct. Prior to arriving at the airport, I rung both SQ and Air New Zealand. Both airlines claimed it was each other’s responsibility. In short, SQ was to blame for the disruption, so it was their responsibility to put things right. When we were due to board at Frankfurt, the A380 was not at the terminal, it was at a distant part of the airport so we were bussed to the plane which seemed to be miles away. When we finally arrived at the plane, we had to climb a set of steep stairs to enter the plane. Considering the delayed flight and the inconvenience we had been through, the greeting from the staff was very ho-hum. The crew seemed to be grumpy during this flight. The poor guy in front of me had a seat adjacent to the galley door way. He asked to be reseated somewhere else in the business section. The stewardess’s response was, sorry, we are fully booked. This wasn’t the case as there was a vacant seat behind me. The meals were very Asian, with a lot of seafood options, in some cases I chose to forego the course as there was just nothing I liked. I would recommend SQ’s “book the cook” option. There are far more options available using this than SQ offers on the flight. Come time to sleep, my bed was broken. It lay flat ok, its just that when I put my weight on the bed the feet end of the bed couldn’t sustain the weight and my feet would go right through to the floor. I slept, but it wasn’t great. I wasn’t the only one to complain of this problem. When the flight arrived in Singapore there were a team of SQ agents waiting for arriving passengers whose connecting flights were affected by the delay. In all fairness, SQ did handle this very well, they provided a 4 star airport hotel for 12 hours along with 3 meals. The journey on to New Zealand continued with SQ and I can basically say, I saw a repeat of the service issues I had on the Frankfurt/Singapore flight. I can’t recommend SQ and probably won’t chose to fly with them again.

✅ Trip Verified | Tokyo to Los Angeles. Cabin was clean and with decent space for knee room for a 5'3 female. Complimentary 2 bag check in which was nice. Amenity kit provided complimentary containing tooth brush, paste, and socks. No slippers or eye mask as other airlines. Bathroom needed to be better maintained as waste bin was full by hour 4 out of 12 hour flight, soaps in disarray and bathroom prep tray (mouth wash etc). Special meal service was kind although a bit disappointing as you do not decide what meal you would like to eat but it is already prepared generic “western style” of whatever meal selection chosen. I would’ve loved to pick my meal with the changes applied, especially knowing tickets were booked ahead enough. Food was decent, but often the crew would overlook my seat and miss out several beverage//snack passes due to special needs. This was not at all an issue flying USA to Japan. But an issue on this flight. Main complaint is how crew could’ve done better to handle special requests with passengers. I booked and had a seat arranged, by surprise there were no shows in my row. Instead of privately making me aware of any request, an attendant publicly asked for my seating reassignment so that I may switch places with another passenger so that they my lie across the row with their bad knee. I’m partially deaf in one ear and spinal braced. Instead of privately requesting in writing, the crew member and requesting passenger makes a scene for me to move because I am unable to hear. So speaking louder while in flight should be better. There should be a better way for flight crew to handle those with special needs such as mute, deafness, and hidden disabilities instead of causing a scene or skipping passengers who cannot speak. Be like other airlines that have crew member buttons on the seat panels such where passengers can press for assistance or communicate needs.

✅ Trip Verified | Istanbul to Kuala Lumpur via Singapore. Excellent service, all flights on time, leg space much better than some airlines. Very friendly cabin crew, good choice of meals, planes clean. I can recommend.

✅ Trip Verified | We traveled in Premium Economy on the Rome to Singapore route, our judgment is very good, more space and the recline higher than the classic Economy, I managed to sleep which I usually can never do in flight. Wine given for the flight and a small Amenity kit containing a toothbrush and socks with a clutch. The flight attendants were very kind, during the flight snacks, drinks and food are constantly served. The onboard entertainment is complete with films in Italian and many TV series, documentaries and music to choose from, in the Premium class you have a 'Priority' service from the baggage to the boarding.

✅ Trip Verified | Flew Singapore Airlines from Perth to Singapore. Terrible customer service and substandard conditions. Seat was "wet" departing Perth. Notified flight attendant and sat on blanket. Five hours later on descent, senior flight attendant came and said, "sorry about that". Attitude was indifferent and no effort was made to recover the situation. They're supposed to be known for their excellent customer service, it went missing!

✅ Trip Verified | Delhi to Singapore. Smooth check in at New Delhi airport where they do also weigh your hand carry; something I did not see at Changi. Boarding procedures were seamless. The dated seat on the 772 was quite comfortable although there was no USB port to charge smartphones. Beautiful celebratory wreaths decorated the cabin walls. Singapore Airlines give big, fluffy pillows and blankets in economy class. You can select newspapers and headphones while boarding. Hot towels and menus were served. Singapore Airlines service standards are stellar. IFE on board differed on the 777 and A380. Screens unfortunately were not that clear or clean on both aircraft. The vegetarian oriental meals I ordered on both flights were super. Crew provide refreshments and the cabin presence on board was beyond any other airline in economy class I have flown.