Singapore Airlines

✅ Trip Verified | Singapore to Brisbane. A great example of how business class should be done. Practically a brand new aircraft which features the latest Singapore business seats. The 1-2-1 configuration is perfect for privacy and easy aisle access. In my opinion, the hard product that Singapore offers, as well as the crew is what makes them stand out from the rest. The seat and entertainment system are great - and the seat converts to a reasonably comfortable bed. For a bit of extra room, I'd recommend the first row (Row 11) of business as there is a bit more leg space. Food was good and as I had ordered book the cook, my choice was already taken care of and served promptly after takeoff. Wine selection was good and my glass was never empty. The A350 features inflight wifi and Singapore now offers 30Mb for free to business class passengers which worked well for me and provided just enough to check emails a few times during the flight. The standout was the exceptional level of service provided by the crew. Business class was fairly empty (only 10 seats occupied on this flight), but as it was an overnight flight, it would have been very easy for the crew to disappear. However, the service was constant without being "in your face." A great experience with Singapore, and the A350 certainly makes travel very pleasant.

✅ Trip Verified | Coimbatore to Melbourne via Singapore. I travelled with my 16 month old baby and SIA did not offer me a bassinet seat although I had requested for it before hand. They said that they have children younger than mine who needed it. I understand that but they should have offered me a spare seat or upgraded me to business class. I had to travel from Singapore to Melbourne with not enough leg room. On top of it the cabin crew didn't bother to provide any food for the baby. They didn't offer me an infant seat belt (I had to insist on one). Singapore airlines is not cheap and we pay the extra money for a comfortable travel. I have been flying Singapore airlines for the past 10 years and this has been the worst travel ever.

✅ Trip Verified | Flew Singapore Airlines from Singapore to Auckland. Disappointed firstly we were only given one glass of champagne, not duplicates as advertised. Secondly we chose meals via Book the Chef and we had finished our meals before we were offered wine and then only a small glass supplied. We were offered no snacks and the curtain was drawn very quickly and passengers were quickly sent to the rear of the aircraft if they entered the curtain wall. This was in complete contrast to the flight from London to Singapore which was superb. We were offered champagne top up and crew could not be more helpful. Hope it improves on the return!

✅ Trip Verified | A380 from Singapore to Sydney. Aircraft was up to standard and leg room was adequate. Dinner was acceptable , breakfast was a let down as a muffin can hardly pass as a continental breakfast as the menu suggested. The strong point of the airline remains with the cabin crew who were extremely attentive and efficient right throughout.

✅ Trip Verified | Sydney to Singapore with the A380-800 was a pleasant experience. Aircraft is fully equipped with the right entertainment and facilities for a long haul flight. The strong point of the airline remains with the cabin crew who did an efficient and friendly job managing the cabin. The catering however, was a major let down as there was no International option and the breakfast was merely a muffin, which is a pathetic excuse for what is marketed as a ‘continental breakfast’. Ground staff at both ends were remarkable.

✅ Trip Verified | We flew the 1250 flight from Singapore to London Heathrow. Push back on time but queuing on the taxiway for take off for another 25 mins before take off. The economy cabin was probably 60% full so we had 3 seats between the two of us. A few lucky travellers had 3 seats each so could get some reasonably comfortable sleep. The plane was clean. The set back TVs in excellent condition. The cabin temperature was just right too. Cabin crew very attentive and regularly came through the cabin with juices or water. The two meals were tasty as were the mid flight snacks of meat rolls, crisps and chocolate. As ecomony goes this has got to be one of the best offerings for long haul. However I would say that when the seat in front is reclined it is very intrusive into your personal space and makes watching your own TV screen uncomfortable. The only answers then for you too to recline your seat. If only everyone would just keep their seats upright! The outbound trip 3 weeks earlier was equally as comfortable. 5 stars all round!

✅ Trip Verified | London to Bangkok via Singapore. I dont know why Singapore Airlines chose a seat which needs a crew member to set it up before sleeping. If you want to recline the crew member again has to disable the sleep position. Sleeping at a angular position is not comfortable. Apart from this the crew were very attentive, caring and the quality of AVML was very good.

✅ Trip Verified | Singapore-Jakarta-Singapore in January. It's been 10 years since I flew Singapore Airlines and boy they've gone downhill since. Cabin service on both legs was really indifferent, especially on my evening flight back from Jakarta. Flown on many other airlines before but none except SQ offered me just "coffee and tea" during the meal service. Had to wait for another cabin attendant to pass by before I could get anything other than a hot drink. To a more discerning traveller it suggests cost cutting which is not cool. Inflight entertainment was mixed. Flight to Jakarta had one of the newest systems on the A350 but back home I was surprised to discover how far SQ is behind. No touch screen for the A330s in economy! Ground service was also a mixed bag - good in Singapore but underwhelming in Jakarta where my flight was delayed for almost an hour. No announcement and no apology until we we were all aboard. Can't fault their catering, which to my surprise was very good. Also, SQ android app is probably one of the best I've used and had no problem checking in for my flight on a phone. But my final verdict is that while SQ is not awful it's not that great or special either. Needs to improve a lot to catch up with airlines such as EVA and Turkish which I think are among the best these days.

✅ Trip Verified | Flew Los Angeles to Tokyo Narita with Singapore Airlines. Pleasant Crew, food OK. Nice menu and small amenity kit. The crew seemed very nice and polite but a little robotic. No personalities. The food was ok, seats great because it’s still 9 across in Economy. Many other airlines are 10 across. Impossible to sleep due to the fact that the seat belt sign was turned on and off every 20 minutes and the captain and crew made really loud PAs. Now I understand that it’s a safety issue. Almost all other airlines have a faster seat belt message come up on your screen. By the 4th OA at 4 am I was ready to lose my cool. Also like other rules I’ve never experienced before with competing carries. I was told that because I was at the bulkhead, if there was turbulence I’d have to restore my back. I thought that’s no going to happen. So all in all a nice airline but a lot of hype.

✅ Trip Verified | Manchester to Houston. Some hostesses were very brusque and at odds to the image this company likes to portray. On the return trip in particular, the cabin was only 1/4 full and the service was very rushed. There should be no reason for this on a 8.5 hour flight with a full complement of staff. There were a few ambitious types who tried to look like they were in charge of the others but I guess you get that sort everywhere. No individual air vents.