Singapore Airlines

Customer Reviews

5 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 1552 reviews
7/10
5 star Skytrax Rating
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6/10

"Crew were varying"

(Sri Lanka)

Trip Verified | The early evening flight was a new A380. Food wasn't anything exceptional though but I should mention that Singapore airlines does go through excessive lengths even in economy class, for instance providing menus. The biggest let down was the breakfast with a cold muffin and some fruits which isn't what I expected on a flagship route because I have eaten better meals on short haul flights with SQ. Crew were varying. The ones that greeted us at the entrance were extremely pleasant but the ones in the rear economy class section were very serious and I saw barely any smiling. Still got the job done though. Inflight entertainment is out of this world and is extremely sophisticated and can keep you entertained for the full 8 hours.
AircraftA380-800
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteSingapore to Sydney
Date FlownJuly 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
3/10

"Meals were mediocre quality"

(United States)

Trip Verified | San Francisco to Bangalore via Singapore. Ticket was sold as 1 layover at Singapore. However flight stopped at Hong Kong and we were made to out for another security check. Three people family was forced to sit at three different seat including my minor child, Same meal was repeated. We were given last seat in the return journey. There was no cabin space given for our seat and hence we had to put our stuff scattered in the plane. Meals were also mediocre quality with no fruits and veggies or salad.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteSan Francisco to Bangalore via Singapore
Date FlownJuly 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
10/10

"has wider seat-TV screen"

(Philippines)

Trip Verified | Manila to Bangkok via Singapore. My first time to take a ride of this type of plane, the B787-10. It's spacious, has wider seat-TV screen, more legroom and a wider aisle that my cabin bag did not hit the arm chairs at any time.
AircraftBoeing 787-10
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteManila to Bangkok via Singapore
Date FlownJune 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
10/10

"inflight meal was really premium"

(Singapore)

Trip Verified | Singapore to Beijing. Took this flight in Apr 2018, the aircraft was pretty new, spacious, I reserved the "Book the cook" service prior to departure, the inflight meal was really premium, especially the lobster with rice. The inflight entertainment system was perfect, the screen was big. Ground staffs were friendly, same as the cabin crews.
AircraftBoeing 777
Type Of TravellerSolo Leisure
Seat TypeBusiness Class
RouteSingapore to Beijing
Date FlownApril 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
10/10

"A great experience"

(New Zealand)

Not Verified | My wife and I flew this route on May 1st to Singapore, and then Singapore to Christchurch on May 16th. Good flights, great crew, attentive, approachable, Meals great, drinks plentiful, alcoholic and juices, water, tea, coffee etc, A bit rough flying over Australia, captain had seat belt sign on several times, as well as announcements from cabin crew, Very safety conscience. Clean toilets, rubbish removed promptly. A great experience, would fly this top rating airline again.
AircraftBoeing 777-200
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteChristchurch to Singapore Return
Date FlownMay 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
3/10

"disappointing experience"

(United States)

Trip Verified | My recent experience in business class was very subpar. First off, the seats were angled weird and made it difficult to sleep comfortably. The entertainment remote was also not very responsive. There were way too many announcements causing frequent interruptions in watching movies (and don't tell me they are necessary as I've never experienced so many announcements on any other airlines). I booked the cook for all my flight meals when it was available. On none of the flights were any of the flight attendants aware that I had pre-ordered my meals. They always asked me what I wanted to order and I had to remind them that I had booked the cook. On my last leg back home (Seoul to LAX), same problem occurred, but this time they forgot to serve me breakfast (despite being awoken almost 4 hours before landing). They served me the preliminary stuff but then I sat for another hour with no meal served. I went up to one of the flight attendants, and she notified me that she accidentally gave my pre-ordered meal to someone else. However, 10 minutes later, she came out with my correct meal, which tells me she simply just forgot to serve me. The head flight attendant was apologetic and offered me a 100 Singapore Dollar voucher to use on in flight shopping. He told me it was good for one year, but I have no idea if I am going to take another Singapore Airlines flight within the next year, and especially not after this poor experience. This was such a disappointing experience.
Type Of TravellerSolo Leisure
Seat TypeBusiness Class
RouteDenpasar to Los Angeles via Singapore and Seoul
Date FlownJuly 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
10/10

"happy with the service and care"

(New Zealand)

Trip Verified | I am very happy with the service and care provided during this trip. They also upgraded to Business class from Wellington to Melbourne. It was like a sweet and short trip. Thanks for this. Also changed my Bangalore ticket to a earlier flight saving me almost 18 hrs with a very nominal fees. I am very much obliged and grateful for this service. Singapore Airlines have earned a loyal customer today.
Type Of TravellerFamily Leisure
Seat TypeBusiness Class
RouteWellington to Bangalore via Melbourne, Singapore
Date FlownJuly 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
8/10

"did an excellent job"

(Sri Lanka)

Trip Verified | Sydney to Singapore on SQ242, began with very helpful and friendly ground staff in Sydney. The flight was 20 minutes late but flying time made up for the delay and got us in early. Similarly, the 777 was very well maintained and the entertainment was remarkable. Dinner was not up to it's expected standard however the refreshment that was provided prior to landing was excellent and sufficient. The cabin staff did an excellent job and I particularly observed how they take very good care of toddlers.
AircraftBoeing 777-300ER
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteSydney to Singapore
Date FlownJuly 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
5/10

"totally forgettable"

(United Kingdom)

Trip Verified | Singapore to Bali. Singapore Airlines was disappointing. What happened to the "Singapore Girl"? Outdated IFE, still using the remote control, poor screen quality and sound. No menu given before the meals nor aperitif proposed. Straight to the food, which was bland. There is wine on the cart but it is not proposed to passengers, one needs to ask for it. A lot of useless announcements from the attendants made this flight totally forgettable. They should shorten their flight safety announcement which, I believe, is one of the longest among carriers.
AircraftA330
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteSingapore to Bali
Date FlownJune 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
7/10

"very friendly flight attendant"

(Singapore)

Trip Verified | SQ856 From Singapore to Hong Kong on the A380 with a flight delay for an hour due to airspace. Flight attendant did not serve Singapore Sling during the delay as not in the air. First time I heard this explanation. When I asked for coffee, the attendant retorted at me as there is turbulence. Flight attendant very impatient. For the flight back via SQ871 on the A330 very friendly flight attendant and pilot who welcome the whole passenger and enjoy his job. I enjoy the A330 services on the way back.
AircraftA380 / A330
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteSingapore to Hong Kong
Date FlownJune 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes