✅ Verified Review
| My wife and I flew to London last week, with a Singapore stopover, choosing premium economy because we had a great experience flying on Qantas premium economy. We expected Singapore Airlines, another favourite carrier, to offer a similar product, and we had both had good Singapore Airlines flights before. But this flight was a terrible disappointment, and poor value for money. We are not looking forward to the return flight next month. With Singapore Airlines premium economy, you get a wider seat and better leg room. At the airport you check in separately, and there's a more generous luggage allowance. But that's all you get. We got the same food as economy (poor food compared to previous Singapore Airlines economy flights). The flight attendants served us and a large chunk of economy. Perhaps they were run off their feet: the only smiles were the neon-light style: turn on a smile and instantly turn it off again. When the food trolley came along there was a bottle of red and and a bottle of white wine on the top, but it was not offered. We were asked simply whether we wanted tea or coffee. I requested a glass of red, and was given it. I've no idea what sort of wine it was. The curried beef meal was poor economy class food at best, and far from what Singapore Airlines has offered in the past. Nobody came around after the meal to offer more wine, tea of coffee. After each meal, it took half an hour for anyone to come and remove our trays, so we were stuck in our seats and unable to go the toilet. My wife eventually lost patience and took her tray and returned it to the kitchen herself. Flight attendants were there, but offered no thanks or apology for the delay in retrieving the trays. On the long night flight leg to London a day later it was much the same. We were not even offered eye masks, though I was given one when I requested it. I've never flown an international night flight before when an eye mask wasn't offered. The curtain between premium economy and economy was never closed on either flight, and children from economy wandered into our aisle at will. As we approached London, our last meal was a breakfast omelet of rubbery texture, which seemed to underscore the whole mediocre experience this premium economy flight had been. But it hadn't finished yet: On arrival at Heathrow, people in economy poured from their seats into our part of the aircraft before the seatbelt light had been turned off. No flight attendants told them to stay in their seats until those ahead of them had got off, not even a cabin announcement. Most cabin announcements during were barely audible, even in an aircraft as quiet as an A380, so that might not have made much of a difference. To sum up: we used to praise Singapore Airlines to the skies, but the scales have fallen from our eyes.This was an appalling way to start our holiday, and it will take a lot to get us to return to flying with this airline again.