✅ Verified Review
| Flew roundtrip on Singapore Airlines new nonstop route between San Francisco and Singapore in Premium Economy on the outbound and regular Coach class upon returning. The premium seat was decent, but I wasn't as impressed with the rest of the setup or the soft product. With the hard partition toward business class in front, and the service area / galley located well to the rear past an economy section, the premium economy area on this aircraft is a virtual dead-end rarely patrolled by flight attendants. On the SFO-SIN sector, received two meals during the 16h20m flight, with no other proactive service - no separate drink runs prior to the meals either. You had to press the call button for anything, mid-flight snacks were available but again, nothing was offered voluntarily. Flight attendants seemed to do what was required but without a smile. No landing cards handed out. Except for the seat itself, the service on the return flight SIN-SFO in regular Economy was actually better, with a pre-lunch drinks run (from a tray, not a full cart) and follow-up hot beverage service after the meal. As with the outbound flight, however, the second meal service - a breakfast - took place about six hours before landing, what gives? The check-in experience at SFO was ok, but at SIN economy passengers are herded toward self check-in kiosks and self baggage tagging whether they like it or not. I have only flown SIA once before, but based on my limited experience with them so far, I wouldn't go out of my way to fly them - although I would chose them again if they offered a convenient schedule at a decent price point.