✅ Verified Review
| Perth to Munich via Singapore. This is a review of the flight SQ328 from Singapore to Munich on 10th February. The ordeal started in Singapore. While the flight was not marked as delayed, the departure time had been pushed back by 35 minutes on the airport screens. When I inquired, the answer was that "we are using the first available aircraft". Nice indeed. Singapore Airlines obviously works under the premise that changing departure times because of missing aircraft does not mean a delay. The flight boarded in accordance with the displayed delayed departure time. However, once on board, nothing happened at the departure time. No announcements were made. After inquiring again, the captain condescended to make an announcement that he was waiting for other passengers to join the flight. When inquiring a 3rd time what additional time we would be looking at, I got told that the captain is unable to tell. After an estimated 15 additional passengers had come in during additional 45 minutes of waiting, the aircraft finally taxied out to the runway. However, while several other aircraft passed us and took off, we were sitting in a parking spot next to the runway. This time an announcement was made that we "have a few aircraft ahead of us" - after about 20 minutes, the captain told us that his flight plan had expired and the route to Munich had been closed because of the long time we waited for other passengers. The result was that we had to taxi back to the gate from which we had left, in order to get a new flight plan and refuel the aircraft. This exercise cost another hour. In summary, it may be justified to wait for connecting passengers from delayed flights. However, the captain should have communicated honestly and, in particular, never taxied out to the runway. It is unprofessional and proves utmost incompetence to do this without a robust flight plan. He could have easily obtained an adjusted flight plan while we were sitting at the gate waiting for the connecting passengers from delayed flights. His lack of planning and anticipation skills are very concerning from a passengers's view. What does the guy do if anything unforeseen happens in the air? To add to the picture, the aircraft was worn, old and super noisy. The service in the back of the cabin was slow and disappointing when compared to previous Singapore Airlines standards. This was the second encounter of disappointing Singapore Airlines service in four flights on my recent trip. Things seem to go south at Singapore Airlines. In general, I question the justification of SQ having a five star airline rating.