✅ Verified Review
| Flew from Jakarta to Singapore return. Our outbound leg was operated by a brand new A350. Despite the usually unremarkable ground service in CGK, we walked into the plane with high expectations, being known as a prestigious carrier here in Indonesia. Our previous flights with them has also been excellent. However, walking out of a Singapore Airlines plane for the first time in three years left us wanting for more. Sure, the A350 was an excellent aircraft in itself, with a spacious cabin, larger windows, high-tech LCDs for overhead signs and increased humidity, but unfortunately the flight experience overall has fallen miserably compared to our past flights with them as well as with competing airlines. Seat comfort was good but not great due to the hard leather headrests. Seat width was great, while pitch was nothing remarkable. Service was noticeably rushed, though crew were still professional, efficient and quite friendly. IFE was the most sophisticated and content-loaded I have ever experienced - complete with an extremely high resolution remote controller. However, it was not useful other than accessing shortcuts and viewing brief flight information. And then the food came: every single portion of the meal was lackluster - very severely below industry standards. Also, the ding sounds were played excessively throughout the flight, at an ear-splitting volume - they rung at least once every thirty seconds. How incredible. What's more, turbulence kept coming and going throughout the entire flight as well, and when it was time to land, we hit the ground very hard. Kudos to the pilot. The return flight was operated by a 16-year old 777-300, a stark contrast to the brand new A350 of the previous flight. However, this was much better: food quality was raised to industry standards - good, but not great, service was friendlier, but still far from the best out there, seat comfort was elevated thanks in part to the very soft and plush leather headrests; the constant ding sounds were replaced by an overall calmer ride interspersed with brief periods of turbulence. But what impressed me was the amount of space that each passenger in Economy Class receives: the amount of legroom was mind blowing. I could stretch out and still not feel claustrophobic. However, this flight also comes with its own share of flaws: crew service was not as efficient - they spent the first 20 minutes of cruise heating up food, and this caused my row to get the food only 30 minutes before arrival, and we finished our desserts as the plane was already midway through descent. Also, the IFE system is ancient and is in desperate need for a upgrade. The screens were also falling apart as well. Overall an inconsistent experience onboard SQ that has slightly declined since I flew them last three years ago.