Singapore Airlines

Customer Reviews

5 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 1551 reviews
7/10
5 star Skytrax Rating
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5/10

“economy class felt really cramped”

(Singapore)

Trip Verified | The economy class felt really cramped. You can barely get out of your seat when the seat in front of you is fully reclined. Seats can be inclined really deep to the discomfort of passengers sitting behind. Oh, and check out the poor dinner I don’t understand what they’re charging a premium for.
AircraftBoeing 787-10
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteSingapore to Denpasar
Date FlownMarch 2024
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
3/10

"infotainment system was faulty"

(India)

Trip Verified | My experience with the ground staff, cabin facilities and the cabin crew, has been pathetic. Ground staff at Delhi was rude and bossy. Cabin crew didn't take the requests of the passengers. Choice/request for Food and beverages were taken but they served as per their choices. My infotainment system was faulty. My wife was not given jain food on return leg even when request was made 2-3 days in advance. The toilet lacked supplies on the return leg. My wifi didn't work for more than half of the travel time on both legs. I have vowed not to travel Singapore airlines ever again.
AircraftBoeing 777-300ER
Type Of TravellerFamily Leisure
Seat TypeBusiness Class
RouteDelhi to Singapore
Date FlownJuly 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
9/10

"Flight was amazing"

(Indonesia)

Trip Verified | Flight was amazing. The crew onboard this flight were very welcoming, and gave a good atmosphere. The crew serving my aisle goes by the initial “G”. She was very kind & helpful. Gave my mom a bday cake for a late celebration even though it was just a 1hr 45min flight. Seat is well sanitized, legroom is spacious. IFE onboard has many variety of shows, music, etc. Bathroom always kept clean by crew at all times. & Food was delicious, overall this flight is a 9/10
AircraftBoeing 777-300ER
Type Of TravellerSolo Leisure
Seat TypeBusiness Class
RouteJakarta to Singapore
Date FlownDecember 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
3/10

"seats on this aircraft are dreadful"

(Spain)

Trip Verified |  Booking an emergency exit seat still meant huge discomfort in a seat far too narrow and poor padding meaning back ache in 90 minute flight. The seats on this aircraft are dreadful. The headphones and sound on the entertainment system was dreadful.
AircraftBoeing 737 Max 8
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RoutePhuket to Singapore
Date FlownFebruary 2024
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
10/10

"Food was plentiful and tasty"

(Singapore)

Trip Verified | Excellent performance on all fronts. I would definitely choose to use this airline again. The aircraft is well-maintained and the staff well-trained on hospitality. Food was plentiful and tasty.
AircraftBoeing 738 MAX
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteSiem Reap to Singapore
Date FlownFebruary 2024
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
10/10

“how much food was available"

(United Kingdom)

Trip Verified | Pretty comfortable flight considering I was flying in economy class in one of the older aircraft in their fleet which is still kept in relatively good condition. The economy class cabin was in a 3-3-3 configuration and the flight was almost full. What amazed me most was how much food was available for economy passengers - 2 full meals and the rear galley was stocked with snacks. The crew came round regularly with trays of drinks and juice through the flight. I disembarked with a very full stomach! The timing of main meals and the lighting/dimming of the cabin were done sensitively. The cabin crew seemed willing to please, it makes interactions pleasant and the whole experience that bit more enjoyable. Eye-masks were not handed out but were provided upon request. The economy class toilets were stocked with complimentary toothbrushes. Wifi was supposedly free but didn't seem to work for the duration of the flight. However, there was a diverse choice of movies and TV programmes.
AircraftBoeing 777-300ER
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteSingapore to London Heathrow
Date FlownFebruary 2024
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
10/10

“service was consistently good”

(Brunei)

Trip Verified | The service was consistently good from start to finish. The cabin crew showcased the friendly Singaporean culture at its finest. It seemed like they really cared for the passengers, which is what I liked the most. The seat was comfortable and wide range of movies was provided (too many to choose from even!)
AircraftBoeing 737-8 Max
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteSingapore to Phnom Penh
Date FlownFebruary 2024
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
3/10

“seat is absolutely dreadful”

(United Kingdom)

Trip Verified | This flight was over six hours long on a B737 MAX8. I booked an emergency exit row seat by the window. The seat is absolutely dreadful. Lacks padding, and within a few hours, developed back ache that lasted for several days after the flight. The left and right armrests effectively reduce the working seat width to 12 inches. The B737 MAX is not fit for purpose for long haul flights and I would recommend that you do fly on this aircraft unless its for a flight duration of no more than 2 hours. Most passengers I spoke to by the end of the flight were also having back aches too. The flight also run out of wine and beer before they had completed serving the lunch so inflight service also very poor indeed. The sound on the entertainment system was also poor and the earphones kept falling out of your ears.
AircraftBoeing 737 Max 8
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteSingapore to Cairns
Date FlownFebruary 2024
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
5/10

"Very ordinary service"

(Norway)

Trip Verified | Boarding process went smoothly, and plane left on time. I had a window seat in the first part of economy section. The plane has 3-4-3 layout. We were 3 adults on this row, and it was very narrow. When the passenger in front of me, reclined his seat, i could hardly look at my screen, and could not fold out the table. The crew told people to raise up the seat backs during the meal times. We had two meals, dinner and breakfast, both meals were ok. I wanted to charge my phone during the flight, usb charger wad not working. I remember many years ago, when travelling with Singapore Airlines, the drink trolley came before the meal, and again when you got the meal, and they showed up again shortly after the meal also. Now you just get drinks along with the meal, and they do not ask if you want a refill. Very ordinary service and not very friendly staff either.
AircraftBoeing 777-300ER
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteSingapore to Frankfurt
Date FlownFebruary 2024
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
10/10

"I like flying this airline"

(Brunei)

Trip Verified | Pleasant flight which operated on time. Check-in at Changi was smooth and assistance given to me since I didn’t know how to use the check-in kiosk and bag drop. Lunch was provided onboard and advanced special meal requests were catered for appropriately. I like flying this airline.
AircraftBoeing 737
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteSingapore to Bandar Seri Begawan
Date FlownFebruary 2024
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes