Sichuan Airlines

✅ Trip Verified | Booked 13 passengers from Spore to Chengdu dated 24 June 2023 to 16 July 2023. I received an message from my friend in Spore that there was a change of time schedule by Sichuan Airlines. We were scheduled to fly from Yushu to Chengdu on 16 July 23 (0900-1025) and will be taking Sichuan Airlines (1335-1830). But Sichuan Airlines changed the returned flight to 1020-1530 which we were not able to connect the flight. Checked with Trip.com why is there change of time schedule, Trip.com unable to ascertain the reason, and that was told that if I want the reason, I have to contact Sichuan Airlines. I therefore have to write in to Sichuan Airlines else I will not be able to claim for Travel Insurance. The official reason given by Sichuan Airlines was better planning of flight schedules. I find this reason not acceptable, I thought change of time schedule must be critical operational issues such as plane mechanical/technical reason run-way issue or military exercise. How can the airline changed the time schedule just for better planning, isn't this part of operational reason where there is standard operational procedure. The airlines must understand that tickets were booked and confirmed, we have to apply annual leave and permission granted by the employers. We have work commitment to return to work as schedule and some may even have training and meeting commitment. We have been travelling from Spore to Chengdu for the last 6 to 7 years via Silkair/SQ until the covid pandemic. As Singapore air has not resume the Chengdu flight, plus both China Eastern and China Airlines do not have direct flight, we therefore take the chance to travel by Sichuan Airlines. Chengdu to Spore -- flight was delayed for almost an hour because the luggage compartment door had some technical issue, we waited patiently -- the service crew was fast to react, they started to serve beverages to calm the passengers. Good service team must pair with good operational team.

✅ Trip Verified | Follow travel procedures carefully I traveled with them on the A350-900 from Cairo to Chengdu. Due to travel restrictions in China, there are procedures that must be followed in order to board the plane to travel to China with Sichuan Airlines. The ticket price is very expensive and ranges between five and nine thousand US dollars (for a one-way ticket from Cairo to Chengdu). It is difficult to buy tickets online, and you can buy them easily if you know someone in China who can buy them for you, or through the company's page on WeChat. If you are traveling from a third country to Egypt to travel with them, you must take PCR tests for coronavirus (COVID-19) three times within 48 and twenty-four hours before traveling in three different medical institutions recognized by the Chinese Embassy in that country, and if the result of the virus tests is negative, the Chinese embassy will give you Green light to travel to Egypt. Upon arrival in Cairo they will contact you to give you travel instructions that must be followed to travel to China from Cairo, and then they will add you to the group of travelers on WeChat, you must have an account on WeChat. You must take PCR tests for coronavirus (COVID-19) two times before traveling in two different medical institutions recognized by the Chinese Embassy in Cairo (they will give you the address, and name of the laboratories, and the date and time of the tests on WhatsApp). The first PCR test is conducted forty-eight hours before travel and starts from seven in the morning until ten in the morning. If the result of the PCR test is positive, they will add you to another group on WeChat, and you cannot travel. If the result of the PCR test is negative, they will not contact you, and you must do the test again on the day of travel. On the day of travel, the flight departs at around four o'clock in the afternoon. You must go to the laboratory to do a PCR test at exactly four o'clock in the morning. If the result of your examination is positive, they will cancel your travel and add you to another group on WeChat, if the result of the PCR test is negative, they will not contact you and you must go to the airport to complete your travel procedures. 7-You should apply for the Electronic Health Codes. You can fill in the information, declare your health status and upload relevant documents online. You must obtain it before traveling, and it is preferable that you do so upon your arrival at the Sichuan Airlines counter at Cairo Airport and before completing your other travel procedures. You must wear a hazmat suit, the airline staff will prevent you from boarding the plane if you are not wearing it, and it can be purchased from any medical supplies store in the Kasr Al-Aini area in Cairo at a cheap price. You must wear a face mask during the whole flight. The company does not provide food and drink service during the flight. Upon boarding the plane, you will find a plastic bag tied in front of your seat containing some snacks and a small bottle of water. You must tell the flight crew if you want to use the bathroom, as they sterilize it after any passenger uses it. In general, the flight from Cairo to Chengdu was quiet and comfortable.

✅ Trip Verified | Los Angeles to Chengdu. Sichuan Airlines is playing refunding trick to all international flight customers, we have requested a ticket refund on 2/7/2020, and our tickets are eligible for a refund with a $100 refund cost. The airline shows refund pending for more than two weeks, then I called the airline, the rep says our tickets were passed the first refund check and waiting for second refund verification and that can take up to another 15 business days. this airline is playing refunding game by not giving the customer a clear refunding policy and that extremely long refunding period is cheating and hurting international travelers. All travelers who need to book with Sichuan airlines should book with credit cards that backed with protection (like most U.S. credit cards) just in case they will play the refund game forever, 2: check your refunds, you might forget and they might forget yours too!

Not Verified | We booked the flight because it was rather cheap on ctrip. 24 hours before departure my wife got a message that my flight from Changsha to Chengdu was cancelled and we should call the airline company. Due to Chinese New Year and the Corona-virus it was pretty hard to contact anybody, so we decided to take the car to the airport. At the airport, the ticket desk was unable to change my ticket, Sichuan Airlines was unable to change my ticket, so we had to call ctrip. After nearly 2 hours we got the schedule change and I was able to get an earlier flight. Would have wished the airlines had offered me the schedule change by themselves. Service on the flight Changsha-Chengdu was non-existent. I am not sure if that was due to turbulence or to the virus, but it was just a two-hours flight and I had brought some food of my own. In Chengdu I had to get my luggage and wait for 5 hours to check it in again, fortunately there is a good lounge for transit passengers at Chengdu Airport. At 11 p.m. the Sichuan Airlines counters got really busy as there were many flights departing. It was really crowded, but service was quite quick. I was pretty surprised when the flight to Rome got cancelled, maybe due to personnel shortage because of the virus. My gut-feeling says the flights to Prague and to Rome were pretty empty, so they cancelled one flight. Passangers to Italy got rebooked to our flight and even that one was not full. Seats were a bit narrow and my earphones did not work, but I was so tired (take-off at 2 a.m.) that I did not need any in-flight entertainment. Luckily, there was no food-service at the start, so passangers were able to sleep. The flight-attendants handed out bottled water and snacks, when I awoke I found snacks and water on the vacant seat next to me. Very thoughtful. 2 hours before landing they served breakfast. It was not a lot, we did not even get trays. It was Chinese food and I liked it, but for Europeans who cannot eat spicy food, the choice was not good. I am used to spicy food, but even I considered the breakfast to be quite spicy. No drinks were offered for breakfast. Luckily, I always try to get a seat near the galley, so I could get hot water during the flight for my tea. All-in-all, Sichuan Airlines was quite cheap, the aircraft semi-clean and in-flight-entertainment choices were okay. If you are not too tall and do not need to many amenities, I can recommend this airline. Worst flight I ever had to China, but still reasonably comfortable.

✅ Trip Verified | Helsinki to Chengdu. Poor service, poor cabin hygiene, failure of air crew to maintain control over unruly passengers, seats reclined and bags on seats and everywhere during take off and landing. Food options no choice, only chicken noodles served with a set of a doughnut and salad. There was beef for the air crew to enjoy during their meal break. Air hostesses chatting loud during the flight, others cutting their nails at the same corner where food and drinks are prepared (photo attached) for the passengers. One hour and a half after taking off, a message was broadcasted telling passengers the aircraft will soon be taking off, therefore fasten seatbelts. One hour delay for the take off from Helsinki to Chengdu on that day, November 22nd, 2019. Even if this is the only option to fly directly from Helsinki to Chengdu, I would never opt for it again!

✅ Trip Verified | Helsinki to Copenhagen. This is kind of a disaster. I was suppose to fly with my brother and since Sichuan Airlines is a Chinese air company they don’t board those who has 1 entry Schengen area visa, which happened to my brother. Although the flight attendants were extremely rude and mean to us we didn’t say a word about that. It was on November, 4. We called to the hotline and got promised to get a full refund. However no one contacted us within 3 days as it was promised. I email them and got an answer that they will contact us within 3 days and I emailed 7 more times already and got the same answer. I called couple times to they got line but they don’t seem to speak English because apart from “sorry, we’ll contact you within 3 days” they can’t say anything at all. There is no customer service and people are just being ignored for months.

✅ Trip Verified | Los Angeles to Hi Chi Minh City via Hangzhou and Chengdu. The flight from LAX to HGH was normal and on time. Flight from HGH to CTU was delayed for about 1 hour. When we got to CTU, the Sichuan Airlines informed us that our connection left and refused to rebook us on the next flight. We will be stranded if we don't have money to buy ticket to transit to SZX. If we bought the ticket to transit, the rest of our trip, including the return trip, will be cancelled because we didn't complete the LAX to SZX trip even though it was their delayed flight issue. I had to buy new one way ticket to return to the USA on the return trip. Sichuan Airlines dumped it on Expedia saying that Expedia sold the ticket and they are responsible for everything. Like many other passengers who were on the same situation with me at CTU airport that day. We all agreed that Sichuan Airlines is scamming us. Instead of rebooking us on the next flight due to their own delay of the inbound flight.

✅ Trip Verified | Auckland to Shanghai via Chengdu. The food was very good from a Chinese perspective. The service was impressive. The crew members were nice and passionate. Also, for transit in Chengdu, the passenger is able to claim 50 yuan voucher, free 24-hour baggage storage, free transit commendation in Chengdu. Based on this price, you cannot ask more. Thank you Sichuan Airlines for the wonderful memory.

Not Verified | Beijing to Auckland via Chengdu. Horrible experience from flight delayed, no accomodation provided, the manager at the airport doesn't speak English in Chengdu doesn't understand a word. No specific meal requirements we were told to go here and there wasting our time and energy, no clear info give or as part of service recovery for their flight being delayed for nearly 8 hours. My fault to trust Sichuan and booked because it was cheap - but you will go through a lot for the money paid. Way behind other competitors in market.

✅ Trip Verified | Auckland to Chengdu. Their cabin was fresh and clean and being a newer aircraft, was kept very well. The service is warm and professional. The seats fold flat and my kids slept for most of the 13 hour flight. We arrived relaxed and stress free considering that we had 2 young kids to look after and worry about. Night flights with kids are the way to go. The food was very tasty. The flight attendants were very polite and accommodating. They never made you feel you were a burden to them. I will happily fly Sichuan in the future.