✅ Verified Review
| Sydney to Shenzhen via Chongqing at an incredibly low price compared to Qantas and Cathay. The business class check-in at Sydney Airport was fairly slow. The Skyteam lounge was basic. No frequent flyer program available to accumulate miles into (except their own I guess). The cabin service with great crew. Business class seat was just an angled recline with no flat bed. Food was excellent but I tried the Chinese menu only with special chilli sauce. Cannot judge on the English proficiency of the crew as I spoke Mandarin Chinese onboard after reading previous English speaking passengers’ reviews. Sichuan Airlines cannot check the luggage through the final destination although within the same airline, nor ground transport existed in Chongqing airport at 4ish in the morning therefore I had to drag my bags from intl terminal to domestic for probably 500m on a 4-lane airport highway against the traffic with no pedestrian path existed, where the Sichuan airline counters is located at the furthest end of the domestic terminal. Lucky there was not much traffic at 4:30am. On another note, we had to wait on board upon landing before being allowed to leave the aircraft because the custom officers had not started working. Encountered problems with domestic security check as my booking on their system showed “internet booking” instead of a Chinese ID card number. Trouble started when there was a thunderstorm in Shenzhen with 200 flighted cancelled or delayed. No notification from airline by phone or email. They could not move me to an earlier flight on the same day that was still operating by Sichuan Airlines from Shenzhen to Chongqing. Only option offered was 3 days later with the same route back to Sydney. I therefore had to ferry to Hong Kong to catch a Singapore Airlines flight back to Sydney on the same day. I understand the airport chaos was beyond control of the airline due to bad weather, but the weather condition in Hong Kong was absolutely the same as it is a just neighbouring city a few miles away. Sichuan Airlines did offer me 50% refund for involuntary cancellation of the return journey. The refund however has not come back for 2 months for now. I chased them 3 times over the phone to China but was told each time they’d escalate and asked me to leave contact details. Never being contacted. They did not have any record of my contact details or previous conversations. I insisted to speak to the duty manager yesterday when I called and demanded for a follow up. This apparently has worked, and an email soon followed on the second day advising “pig, your refund has been approved, check your bank account in a week to confirm”. I don’t think I will deal with Sichuan Airlines again.