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Sichuan Airlines

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 24 reviews
5/10
3 star Skytrax Rating
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1/10

"worst airlines I have been on"

(Australia)

Sichuan Airlines is one of the worst airlines I have ever been on. Coming home we board the plane to find it had no air conditioning working properly. With 300 people on board it became very uncomfortable to say the least. 1 hour later sitting on the plane with still no air and getting hotter by the minute. The crew could not care less, the air hostess pretended not to understand the westerners on the plane when we started to complain. It was not humane to have people on a plane in these conditions. 2 hours later the captain finally opens the door and tells 2 westerners to guard the door. Pretty bad to say the least, the food on the flights is uneatable so take your own. No flight entertainment - all in Chinese but half the plane is westerners. And the seats are designed for the small people. Do yourself a favour pay the extra 100.00 and fly a non Chinese airline.
Type Of TravellerCouple Leisure
Cabin FlownBusiness Class
RouteSydney to Beijing
Date FlownSeptember 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
3/10

"completely ignore non-Chinese"

(Australia)

I would recommend that if you can, fly with someone else. Sichuan Airlines cabin crew completely ignore non-Chinese. Their manner borders on being rude and any request is not appreciated. English is very poor, the food is disgusting and inedible, service is poor (eg no pillow for non Chinese but plenty if you are). Entertainment in English is limited to one very old movie on the entertainment system that is so worn out that persistence is needed just to change the language setting. The best thing to watch is the aircraft tracker. The toilet was so filthy the cabin crew closed it down leaving one toilet for all travellers. We were with a travel group with return bookings. All reported the same on both legs of the trip with Sichuan Airlines so it wasn't just us. This airline and Chongqing International are no way ready for international tourism. We did take off on time and arrive safely so that does warrant something positive.
AircraftA330
Type Of TravellerCouple Leisure
Cabin FlownEconomy Class
RouteChongqing to Sydney
Date FlownOctober 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
7/10

"staff polite ... but English was restricted"

(Australia)

Shanghai to Melbourne via Chengdu with Sichuan Airlines. Relatively new and clean aircraft. Staff were polite and helpful, but English was restricted. Meals okay, except for 'breakfast' on return to Melbourne. No choice! Only a Chinese sort of rice with water (reminded me of descriptions of food served to POWs in Changi during the war!), and was inedible - but the Chinese on board loved it. If Sichuan Airlines wants to fly to Australia and attract Western passengers, they have to offer a reasonable alternative, as they did on the trip Melbourne to China. We enjoyed a nice omelette for breakfast on that flight.
AircraftA330
Type Of TravellerCouple Leisure
Cabin FlownEconomy Class
RouteSHA to MEL via CTU
Date FlownSeptember 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
9/10

Sichuan Airlines customer review

(United Kingdom)

First class to Nanjing from Chengdu on 12th July 2015. Quick check in and a fast track through security to a seperate area. First class lounge was well stocked with drinks snd snacks, wi-fi was also good. We were placed on a minibus to the flight and boarded swiftly. I was served a drink and given a pair of slippers, greeted by lovely smiles of the stewardesses. Take off was 1 hour 30 minutes late due to problems at Chengdu air traffic control. Wide seats comfortable, fell asleep in it for the delay. Leg room was great, recline could have been better though. After take off, we were given duvets which were soft and nice and a meal was served - it was delicious.
AircraftA321
Type Of TravellerFamily Leisure
Cabin FlownFirst Class
RouteChengdu to Nanjing
Date FlownJuly 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
10/10

Sichuan Airlines customer review

(United Kingdom)

My family and I traveled from Chengdu to Shanghai in comfort and on time. In fact we took off 5 minutes early and arrived 10 minutes early. The plane was modern and very clean. No issues with service at all. One of the stewardesses spoke good English and without prompting sought us out when the meal came to check we understood the choices. I would recommend this airline to anyone and will definitely choose to fly Sichuan Airlines when I'm next back in that neck of the woods.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
10/10

Sichuan Airlines customer review

(United Arab Emirates)

Chengdu to Kunming. 2 minutes to check in and 15 minutes early departure which makes a change when compared to anywhere else where the 30-minute-delay is near obligatory. Bags waiting by the time I reached the carousel but beware the lengthy walk at Kunming.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
10/10

Sichuan Airlines customer review

(United States)

We took this airline 3 times in China from Kunming to Yichang from Yichang to Chengdu and from Chengdu to Jiuzhaigou and all 3 flights were on time. The seats were wonderfully comfortable and there was a lot of leg room - I'm 5'11" and didn't feel cramped at all. Our favorite part was the beginning with a sort of "flying 101" video - just in Chinese but it was still hysterical. I loved the terrified plane that flew around the bad weather pattern. Then you got another fun video near the end of the flight. Any time I'm in China and have a choice to take Sichuan Air - that will be the one.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service N/A
Food & Beverages 12345
Inflight Entertainment N/A
Value For Money 12345
yes
8/10

Sichuan Airlines customer review

(United Arab Emirates)

Shanghai to Chongqing 30 July 2013. Very efficient. A319 a little long in the tooth however spotless inside. Excellent leg room Arrival 10 minutes early with bags delivered a few minutes after arrival in hall. Choice of meals on offer.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
8/10

Sichuan Airlines customer review

(Australia)

Chengdu to Shanghai Pudong on A321. Flight slightly delayed due to weather. Lounge in Chengdu basic but better than sitting in departure area. Priority boarding and offered pre departure drinks of water or juice. Flight attendants were very courteous and obliging always smiling. The English was acceptable for a domestic flight. Dinner served on request and the food was reasonably good. Only limited selection of drinks beer wine water or juice but no spirits. Standard 2x2 seating with good pitch but limited recline. Overall a pleasant experience for 2.5 hours.
Cabin FlownFirst Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment N/A
Value For Money 12345
yes
7/10

Sichuan Airlines customer review

(Canada)

Vancouver to Shenyang on May 21 and back on May 28. Got off to a bad start - 10 hour delay! None of the information boards were updated in Vancouver. I checked at 7.45 am before heading off to YVR with the indicators having the incoming aircraft on time even though it had not then left Shenyang! Hotel accommodation and meals provided as the 11.30am take off time became 9.45pm. Flight was good. Business Class seats were comfortable with easy access to all power outlets. I slept all the way. Check-in at Shenyang was chaos no signs and airport representatives gave inconsistent advice. Eventually checked in and headed off to immigration only to have the staff member chase after me tell me to stop leap onto the luggage conveyor return minutes later with my once- checked bag and lead me off to another check-in desk devoid of staff. At 12.30 (take off was 2.30) staff appeared and began checking us in. Only after they had spent a full 15 minutes checking in the first passenger in line did the indicator boards confirm this was the Sichuan Airlines check-in! Passengers should be warned that check in opens only 2 hours before take off. Flight itself had excellent staff poor in-flight entertainment a good dinner a bad breakfast and an on-time arrival. First bags took 20 minutes to arrive but they were the priority bags at least. Direct service from YVR to Shenyang is a godsend for those of us bound for north eastern parts of China but Sichuan will need to increase its frequency upgrade its processes internationalize its in-flight entertainment and improve its food before people will readily defect from Star Alliance and Sky Team airlines. The equipment and in-flight staff are fine.
Cabin FlownFirst Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
1 to 10 of 24 Reviews