Shanghai Airlines

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 76 reviews
5/10
3 star Skytrax Rating
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4/10

Shanghai Airlines customer review

(China)

Chengdu-Shanghai Hongqiao with very old B757 flight delayed 1hr as usual took shuttle bus for boarding even Chengdu New Airport terminal is almost empty! Seat very hard and narrow and dirty food awful and tasteless crew friendly and still provide efficient service somehow.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
7/10

Shanghai Airlines customer review

(South Korea)

Flew from Seoul to Shanghai Hongqiao. The plane both ways was a rather old slightly dilapidated Boeing 757. No entertainment was available but the service was friendly and efficient. The food on the outbound flight was much better than the flight back where we were just given a dry sandwich.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment N/A
Value For Money 12345
yes
5/10

Shanghai Airlines customer review

(Australia)

SIN-PVG on an outdated 767-300. Booked China Eastern but the flight was operated by Shanghai Airlines. IFE was via a projector projecting onto a screen at the front of the cabin but for some unknown reason it was not used during the 4hr 40min flight. Seat was a recliner seat (what you usually find in domestic business flights) and they were very old and worn out. Leg rest on my seat was broken and the tray table on the seat next to me was broken. The fabric on the seat behind me was torn. As I was in the front row there was a bit more legroom than other business seats but for a 180cm person my leg was still hitting the bulkhead. Legroom for the seats behind were around the same as an economy seat on most other large airlines. Food was very average and staff service was quite good.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
3/10

Shanghai Airlines customer review

(Czech Republic)

PVG-HAK. The 'Ryanair-style' legroom in their B737-700 shocked me. Definitely insufficient for almost 3 hours flight. Catering was slightly better than on the flights with the parental China Eastern but still I expected more.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment N/A
Value For Money 12345
no
8/10

Shanghai Airlines customer review

(Germany)

SHA (Hongqiao Apt) to TSN (Tianjin) on a relatively old 757-200 showing some signs of use. Economy class fully loaded. Takeoff with 2 hours delay due to late arrival of the plane from another location with dense fog. But the dedicated cabin crew handled everything with high efficiency. Food on this leg of 1h45min was standard but fully ok in every aspect. For the price I paid (early booking) I got an excellent value and thus can only express my satisfaction and recommendation.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment N/A
Value For Money 12345
yes
8/10

Shanghai Airlines customer review

(Switzerland)

PEK-SHA. Rebooked at China Eastern check in on earlier flight with Shanghai Airlines B757-200 quite old but much legroom excellent service - staff with good knowledge in English no inflight entertainment Chinese newspaper in English arrival on time - excellent value for money. No complaints.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
3/10

Shanghai Airlines customer review

(Singapore)

SIN-PVG on a fairly new 763. The service was mediocre food was edible but not the best. Toilet had no water and only a tiny bar of soap. My biggest disappointment was the seat comfort. Legroom was so tiny that a 6 ft person even when sit straight could barely fit into the small legroom. The magazine holder makes it worse as it was dangling down and our legs were pushing against it for the entire flight. Passengers were forced to squeeze their luggage in like sardines or overspill to other overhead compartment. This is a popular route and is always packed a A330 or B777 or even larger plane should be used. Very Disappointed if not for its lower price I would have chosen Singapore or Cathay.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
8/10

Shanghai Airlines customer review

(Australia)

Flew from Xian to Beijing in April on a 737-800. Flight was on time and the aircraft comfortable. Had a window seat behind the wing and had the most leg room I have encountered in a narrow body. There was even a fold out foot rest under the seat in front. Food was nothing special a snack box type thing and a drink. Handed out with a smile from crew which were otherwise not present. The box contained western style food with bread roll and butter packet of savoury biscuits a slice of cake and some fruit. Satisfactory for the short mid afternoon flight. Would be happy to see this airline on my itinerary for future travels in China.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
8/10

Shanghai Airlines customer review

(Australia)

Flew from Bangkok to Shanghai on B737. Legroom was good and the seats comfortable. Cabin staff attentive. A positive experience.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment N/A
Value For Money 12345
yes
3/10

Shanghai Airlines customer review

(Australia)

From Beijing to Hangzhou. Just before the flight was about to take off an announcement stated that the plane had engine failure and we would have to wait for it to be repaired. It was a 40 degree day and we were not allowed to get off the plane nor was there any air conditioning. Arm rest was almost off its hinges the seat was uncomfortable and despite only being 160cm tall there I had no leg room. The food was appalling. Never flying them again.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no