✅ Verified Review
| St. Thomas to St. Croix. We purchased tickets on Seaborne as part of a family Thanksgiving celebration scheduled for Nov 2017. My parents have several medical issues; availability of medical facilities are a requirement wherever they travel. The Virgin Islands were devastated by Hurricanes Irma and Maria in September 2017. My personal home was severely damaged, our island was destroyed, and most importantly, the medical facilities and electrical systems were destroyed. I requested refunds of travel tickets from both American and Seaborne for the same reasons. American refunded my parents tickets within 24 hours; Seaborne, however, has refused to do so citing a provision that it was not their fault and therefore they will offer a 1-yr rebooking option only. We are prohibited from even selling the tickets locally to someone else who could use them. Needless to say, this is not acceptable. We are leaving the island, we will never be coming back, and neither will my parents. Seaborne had an opportunity to rise above petty policy provisions and provide for a base of enthusiastic customer support and they have squandered it. The adage of a satisfied customer tells 10 people, a dissatisfied customer tells 1000 holds true in this case. I urge any traveler to the area of the USVI who wishes to travel between the islands to use alternate travel modes, there are plenty.