Scoot

✅ Verified Review | Singapore to Athens. While Scoot economy is quite good value for money, the biz section is totally the opposite. Besides the friendly crew and larger but uncomfortable seat, the rest was not there. Food and drinks are very limited and below par to any comparison. My WiFi and entertainment didn't work on both directions. "Sorry about this" was the reply when brought up to flight crew. Someone behind me gave them a 30 mins earful regarding same issues so I opted not to do the same and honor their politeness with just mentioning my concerns. Overhaul, Scoot biz not worth it. I would get better outcome on premium economy somewhere else. Their economy is not bad considering the price range.

✅ Verified Review | A better experience on Scoot than my trip with Singapore Airlines. The plane is quite new and has excellent facilities. The seats, cabin and toilets are clean. Scoot crew somehow provide better service than my Singapore Airlines flight. I had a great experience flying Scoot despite being no frills.

✅ Verified Review | Singapore to Hong Kong. Scoot is a decent airline for the ticket price that I paid. Online check-in was simple to use although I have no idea why there is a need for a further document check at the airport when I was eligible for straight-to-gate. Boarding was orderly and the flight departed Singapore on time. My assigned seat was comfortable and legroom was good. Cabin crew were also generally good although they didn't really smile very often and they generally left passengers alone. Unlike AirAsia Scoot charges for inflight WiFi streaming entertainment and I thought that was not worth it. The onboard menu wasn't so impressive and food was generally expensive. The flight arrived in Hong Kong early so that's a plus point in my book. I was not really happy with the placement of the attendant call buttons on the armrest - during the entire flight I could hear many instances of passengers accidentally pressing the buttons (myself included). All in all I'd be happy to give Scoot another try again, but until they fix that annoying call button and provide free inflight entertainment I would not look to them for long-haul flights.

✅ Verified Review | Bangkok to Singapore on 9 June and Singapore to Bangkok on 18 June. Both flights with Scoot departed on time. Check-in at the counter in DMK had about 20-25 passengers in the queue at about 2 hours before departure. The queue moved quickly. Similar experience with check-in at SIN. Kudos to Scoot for having sufficient counters to handle check-in traffic. A quick glance at nearby counters for other carriers including full-service carriers tell a different tale; long queues of 80 passengers or more is common. The flight from BKK to SIN originated from Japan with a stopover in BKK. The flight from BKK to SIN continues to Japan. This being a B787-8, the cabin feels spacious and clean. Cabin crew provided clear announcements in English. Announcements were also made in Japanese. Cabin crew was friendly and had constant presence in the cabin. They were fastidious with safety checks before departure and arrival. What impressed me was the seats which had good recline comparable with full service carriers and the sufficient space in the overhead cabins despite the flights being full. Seats at other LCCs covering this route could barely recline.

✅ Verified Review | Flew Bangkok DMK to Tokyo NRT. Scoot is the SG low cost carrier but travelling in Scoot Business gives you pretty much a full service carrier experience. Priority check-in at the airport, but no priority security or lounge access, free checked bag, meal on board, etc. Check-in at the airport was quick and efficient and DMK is not the busiest airport in the world so both immigration and security were quick. We arrived after boarding had started but given that we had "board me first" status we were actively sought out by the gate staff and whisked around the boarding queue. Seats in Scoot business are very much like the seats found in premium economy on most airlines, so 22 inch wide with 8 inch recline. They are very comfortable. There is no IFE but WiFi and a streaming service is provided free of charge in business. A hot meal is included in the price which can be either pre-booked or ordered once on board. After boarding we were given the choice of having our meal straight away or prior to landing. Everything else not pre-booked is charged for at reasonable prices. The crew were very warm and friendly and seemed genuinely eager to please. Given the excellent price point Scoot is highly recommended for 5-6 hour flights such as this one.

✅ Verified Review | As of June 19, there is no online check in (even if you have only carry on or no baggage at all) so the only way to get check in and have your boarding pass is to have to stand in a very long line to get your boarding pass. I lined up before the counter opened and it took me an hour to reach the counter. The ground staff will allocate your seat on a first come, first serve basis so if you want a seat at the front without paying make sure you line up at least an hour before the counter opens (which is opens 3 hours before departure). Flight was on time and we even arrived 20 minutes early. There is no TV at the seat and no big TV to show you the map, so it's very boring as you don't know where you are and when you will reach your destination. The aircraft was hot, I was sweating so if you have a connecting flight after Scoot, would recommend to take a shower at Ambassador Hotel Transit (you don't have to go through immigration, the hotel is located near the gates in terminal 2&3) for 16$. Yes they are very strict about carry on and checked bag weight. They will weigh your carry on at the check-in counter (it's should be under 10 kg). But they won't re-check the weight at the terminal. Wifi wasn't working On my flight. Overall it's an ok airline.

✅ Verified Review | My wife and I flew from Perth to Japan with Scoot in Feb 2017. We booked with Scoot as they had convenient flights to our destination and flew through Singapore Changi Airport (No.1 in the world according to us). We were flying Scoot Biz there and back, mainly for my wife's comfort. My wife has mobility problems, so we advised Scoot that we'd need Special Assistance at each airport we used (5 in all). Being that Scoot is a Low Cost Carrier, I was a bit dubious that they'd be reliable in actioning this request, but I'm very pleased to report that not only did they give us Special Assistance at every stage, but I'd have to say it was brilliant Special Assistance. Whether it was at the airport, where the service is provided by a contract company, or in the air, the service was nothing short of exceptional. I'd like to make special mention of the cabin staff on all of our flights. The girls in the cabin (no boys on our flights that I saw), were absolutely wonderful. My wife only had to blink and they sprang to her aid, helping her getting on and off the aircraft, as well as being continually attentive on board. I couldn't fault their service ethic and they were genuinely happy to help her, whenever she needed it. Operationally, every flight was ontime and their Dreamliners were beautiful aircraft to fly in. Just prior to our return to Australia, one of their Dreamliners was hit and damaged by another aircraft, in a ground handling incident at Changi. I thought that this may lead to delays on our flights, as I'm sure they fully use their 12 aircraft, but it had no obvious effect for us. Scoot was world class and any full service airline wouldn't have been able to do more for us than Scoot did. My wife and I were very satisfied with all aspects of Scoot's service and will definitely continue to use them and will encourage others we come into contact with, to do likewise. Extremely well done Scoot!

✅ Verified Review | Flew from Melbourne to Singapore. Scoot are the budget of the budget. The staff are unfriendly and incompetent. The plane we took had the least legroom of a plane I've ever been on and being 187cm I was in serious discomfort/pain the whole flight. They do not have drinking water available (except to buy at extortionate prices) and even told us "no outside food can be eaten on the plane". This isn't written down anywhere and I'm not sure that's even legal? Avoid.

✅ Verified Review | Singapore to Hong Kong. The flight experience wowed me. This was only the second week that Scoot was taking over this route (previously,it was operated by Tiger Air A320), and I was highly anticipating my journey, especially given the aircraft, a Boeing 787. This inflight experience was on par of that of full-service carriers (with the obvious expection of IFE, food that is included in the ticket price and the like), I found the seats to be really comfortable and the window shade was innovative, what with the feature to dim the windows to suit your comfort level. I ordered an item from the duty-free catalogue before take off and I received it quickly. Although being a budget carrier means that it has no free food or drinks, the service level was not compromised-on par with its parent airline, Singapore Airlines. If you are expecting the seat pitch to be on a level with other budget airlines, then get ready for a surprise-the seat pitch was as good as some full-service carriers! Although I would recommend anyone taking Scoot (as with any budget airline) to bring your own entertainment on board- but overall, the flight experience was on par with that of other carriers and they landed in Hong Kong 15 minutes ahead of scheduled! Was an amazing flight, given the low fares and the good service, I would definitely take this airline again. However, one complaint that I do have is with the armrests - the attendant call button and the overhead lights button were on the armrests, so you could accidentally press them really easily and I had to take extra care to not push them.

✅ Verified Review | After reading negative reviews about Scoot, I am very surprised as we had such a wonderful trip with them flying from Singapore to Gold Coast. The food was great, the service exemplary, and the trip both comfortable and safe. I actually had a wee dizzy spell (I am a diabetic) and the staff were incredibly attentive, showing both professional and personal care. I think there are no complaints by the people who travel a lot. They know the ins and outs of low cost carriers, ie the no bringing food aboard etc, as this is pretty commonplace worldwide. I found the food and chance to buy more if we wanted was excellent and not expensive. I found the TV/movie choices to be great, and they show them the new way most airlines are doing so now on your own device. I loved the fact I could use wifi onboard. All in all, I give Scoot top marks, and we will be flying with them again if ever out that way.