Scoot

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 356 reviews
6/10
3 star Skytrax Rating
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6/10

Scoot customer review

(Australia)

BKK-SIN connecting to SIN-SYD on 28/29 November. As other posters have noted it's definitely worth paying for the extra leg room in the yellow "Stretch" seats. However the seats themselves are very narrow (10 abreast in a 777) and are uncomfortable with no head rest. The forward economy cabin was also very cold. I pre-paid for meals but wouldn't do so again. In future I would bring my own food. I also pre-paid for "Scoot-thru." - the Scoot transfer facility in Singapore for Scoot-Scoot or Tiger passengers. The advantage of doing this is that it provides a similar connection facility to that of just about any legacy carrier. Not pre- paying this fee means that if I had missed the connecting flight I would have had to pay (according to Scoot terms and conditions) a re-booking fare and the fare differential for the next available flight even if the problem was with Scoot. Paying the "Scoot-thru" fee also meant that in Singapore I did not have to claim my bag clear customs and check in again for the connecting flight. Instead I was able to organise my next flight at Scoot's transfer facility within the airside departure level. Service is friendly but the staff don't seem particularly assertive. Overall I found Scoot to be cheap and cheerful and if you're a budget traveller I would recommend.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment N/A
Value For Money 12345
yes
9/10

Scoot customer review

(Singapore)

Flew SIN-SYD-SIN. Seats were really comfortable for a budget carrier. If you can book the economy plus (yellow seats). For a bit more you get a lot more leg space. The food and beverage bundle was worth the money. Food was nice and cabin crew was efficient. Hopefully they can size up their fleet so that there will not be any delays.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment N/A
Value For Money 12345
yes
10/10

Scoot customer review

(Singapore)

I flew Singapore to Gold Coast return. Flight took off on time the seats were comfortable compared to other budget airlines. FAs were nice and attentive. On the flight back to Singapore we were given a chocolate bar! Would definitely fly Scoot again I hope they will open Singapore-Melbourne route in the future.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages N/A
Inflight Entertainment N/A
Value For Money 12345
yes
8/10

Scoot customer review

(Singapore)

SIN-OOL-SIN flight TZ006 and TZ005. SIN-OOL check in could have been a lot faster as we were the first few in line. Boarding was slow but smooth. The taxi and takeoff roll were done professionally. Food was served 1.5hrs after takeoff had lasagne which was not too bad its better to pre-order online to prevent long waiting times. For the rest of the flight I slept. Outbound flight ended well with a smooth landing but the immigration at Gold Coast wasn't very fast at all. OOL-SIN a long line at check in followed by another long line at immigration and boarding once on board managed to rest until takeoff. Food served 1.5hrs into the flight and had the lasagne meal which includes pepsi and fruit chips. Landing was fairly smooth. Overall I think Scoot is a fairly reasonable airline if you just want to eat and sleep my advice would be to download movies on a tablet and bring it onboard to past the time.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment N/A
Value For Money 12345
yes
9/10

Scoot customer review

(Australia)

Value for money! Paid for the extra leg room and it was worth the extra. The food was simple. Suggest passengers eat a good meal before boarding and take snacks. Suggest passengers take a warm jumper or rug because it can be a bit cool. Cabin staff were smartly dressed and friendly. Take a book Kindle or other entertainment.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment N/A
Value For Money 12345
yes
10/10

Scoot customer review

(Singapore)

SIN-SYD-SIN in Nov 2012. Sat in rows 24 D-G and 25 D-G to and fro. Paid $30 more per seat per person per way. Decent leg room. Satisfied with their service. Served food 4 hours after take off at 2am which was just right. The food was piping hot. The crew were polite efficient and professional. The aircraft was clean and new. The crew will periodically inspect the toilets to ensure cleanliness. Will definitely travel with scoot again. Scoot has full cost carrier service at the price of a budget airline!
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment N/A
Value For Money 12345
yes
9/10

Scoot customer review

(Australia)

We had better service with Scoot than on full cost airlines the planes were clean and the cabin staff attentive. Paid extra for yellow seats at rear of plane and would do so again. No complaints whatsoever and we will definitely fly Scoot again.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment N/A
Value For Money 12345
yes
7/10

Scoot customer review

(Singapore)

Recently travelled SIN-TPE-SIN. Managed to get the promotional fares on their recently launched new route. Poor legroom and seat space but bearable for a 4hr flight. The Air-conditioning was too cold both ways. Cabin crew was amateurish but efficient. Flight to TPE was full but only 60% on the way back. Overall good value.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages N/A
Inflight Entertainment N/A
Value For Money 12345
yes
10/10

Scoot customer review

(Australia)

OOL-IN in Economy having traveled with Scoot on four previous occasions. Boeing 777 is comfortable clean and has enough overhead storage. Economy seat is sufficient and comparable to other low cost carriers. Food was not purchased as I prefer to eat before and after a flight on LCC. Drink prices are reasonable. Staff were very attentive friendly and were on the go for duration of the flight.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
5/10

Scoot customer review

(Australia)

Travelled from SIN-OOL 2 days ago on a 777 and were not impressed. The seats were very hard and had no head rest! The cabin service was almost non existent and the food was inedible. The water is $4 for a 330ml bottle which is outrageous. The call buttons kept going off all night. However planes are new and clean.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no