Scoot

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 330 reviews
6/10
3 star Skytrax Rating
Filter Reviews by :
Show
8/10

Scoot customer review

(Singapore)

SIN-BKK-SIN. Easy to see why Scoot is the preferred LCC for this route. Large B777-200 with 31' pitch vs other LCC's A320 with 29' pitch. However on medium haul flight much prefer Jetstar's A330 which offer same pitch but with head rest and personnel screen on each seats. But will definitely use them again if price is right. Just remember to bring my own pillow as I find the seat hard and uncomfortable without the head rest.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment N/A
Value For Money 12345
yes
8/10

Scoot customer review

(Thailand)

Flew ScootBiz BKK to SYD with change of plane in SIN as an experiment to see what this airline is like even though I had other options. For budget airlines the seats were actually quite good food not so bad but the flight attendants were extremely good. Nuisance to have retrieve luggage in SIN and check-in again but SIN excellent airport so not a problem. Had it been BKK or most other airports I would not agree to fly with an airline where one has to retrieve luggage and check in again on the same airline.
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
9/10

Scoot customer review

(Australia)

We flew last week and upgraded to the premium seats with additional legroom. The seats were immediately behind business class with lots of legroom - in front of the wing and therefore quieter. The seats were quite comfortable. The plane had arrived 20 mins late and left 30 mins late - about 15 mins was made up on the flight. The return flight left on time and arrived early. Food was not very exciting airline fare. A welcome change from the usual much more expensive flights.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment N/A
Value For Money 12345
yes
8/10

Scoot customer review

(Australia)

Sydney to Singapore. We had seats 21 DEFG which are the bulk head row seats which we found very good. We had plenty of legroom but bear in mind that the armrest are fixed. Seats on the day flight over were fine coming home on the night flight they were not very comfortable for sleeping quite tight and don't recline far but didn't expect much. The food was awful I wouldn't bother pre-purchasing just bring some snacks. The service was friendly but a little slow. For a LCC I found them really good and for less than half the price really great value. We departed and landed on time had no real issues with anything I would use them again but would certainly aim to get the bulk head row again or at least the super seats - normal seats looked really uncomfortable.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment N/A
Value For Money 12345
yes
4/10

Scoot customer review

(Australia)

Very uncomfortable seats hard narrow and without proper neck support as you find on Jetstar. Though the pitch is okay the placement of the seat supports meant that I felt cramped at the window seat. I emerged off my flights feeling stiff and sore. I missed the moving map as there are no cabin screens. Issues with inadvertent pressing of call buttons mean that they are often ignored by staff even when required. Attendants seemed helpful but difficult to hear and understand over the cabin noise. No online check in and lack of early check at the desk is inconvenient when departing from Changi to Sydney at 2 am as you can't use all Changi's wonderful airside facilities. Much preferred Jetstar.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages N/A
Inflight Entertainment 12345
Value For Money 12345
no
10/10

Scoot customer review

(Singapore)

Given their fares are about half that of the cheapest competitors with all possible add-ons I don't think one can really complain about the fees for checked baggage iPads or meals. The food was nothing amazing but the staff were great and helpful. 10-across B777-2 is not exactly comfortable but it is bearable for an 8 hour flight to Australia and definitely worth the price. The iPads are well loaded and easy to use would definitely recommend getting one if you're not going to sleep aboard. All in all given their an LCC and their prices are so low you certainly get a lot for what you paid for.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
7/10

Scoot customer review

(Australia)

Flight good however the delivery of food service was very poor. Running back and forth with individual food and drink for passengers is such a waste of time. This cannot be difficult to achieve as other budget airlines seem to have a smooth flow of service even at a basic level. Also the quality of product available should be reviewed. Happy to pay a little more. However I will travel Scoot again. With these adjustments more profit and potentially a good product in a competitive market.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
6/10

Scoot customer review

(Australia)

They are slowly getting their act together. Food not the best but not overly expensive for what you get. No entertainment inflight - suggest you take some but on night flight return really not needed. I paid extra for leg room 31k not the best and by the toilets - not worth the extra. The next 2 rows back would be my pick next time. Will there be a next time yes I would fly Scoot again.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
10/10

Scoot customer review

(Australia)

Not as good as full service carriers but compared to other budget airlines it is amazing. Nice seats clean aircraft very helpful and friendly flight attendants. Cheaper and better than other budget carriers like Air Asia.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment N/A
Value For Money 12345
yes
4/10

Scoot customer review

(Singapore)

Taking this budget airline was not easy especially when you are seated right at the back of Boeing 777. The cabin crew were quite friendly but the fact that many of them were new they could only answer questions and complaints with "I'm not very sure" "I'll check for you" and "sorry". And it took them to serve food 2 hours after takeoff in which case many passengers at the back were starving. Then it took another 1 hour to serve the drinks and expect the leftovers of what the passengers in the front seats to be served to you. And it was difficult to hear what the stewardesses were announcing to us.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment N/A
Value For Money 12345
no