Scoot

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 330 reviews
6/10
3 star Skytrax Rating
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3/10

Scoot customer review

(Australia)

Flew from Singapore to Gold Coast in Scoot Biz. Had flown to Singapore from Brisbane in Premium Economy on Qantas so can make direct comparison. Scoot Biz (SB) was cheaper but seat size leg room meal service and entertainment options were worse if existent. The QF flight had tablet space for 2 drinks between seats SB had normal seat arm as in economy. Leg rest in SB seemed not worth it very little space due to pitch whilst I found meal indelible and nothing before landing or drink on takeoff. Also they made some announcement re streaming then didn't offer IPad. I was ready for sleep anyway. However the info on entertainment choice meant probably wouldn't watch it. In future I would go for Flystretch seats if I used them again after all they actually got to leave aircraft before Seat Biz. Warning in seat power is shared between 2 but use Singapore/UK plugs. Fellow travellers were also low cost travellers.
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
7/10

Scoot customer review

(Australia)

Flew Sydney-Singapore-Sydney in ScootBiz class. Flights were on time cabin staff were pleasant leather seat was OK but a bit hard IFE using an i-pad was OK but had a limited amount of content food was OK but small portions. While I prefer full service airlines Scoot is a Low Cost Carrier as such was pretty good value.
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
7/10

Scoot customer review

(Australia)

I was surprisingly pleased with my OOL-SIN flight. I had spent the extra A$24 on a Super Seat and was very pleased with the legroom and recline angle as well as the comfort of the seat padding etc. The lack of headrests still baffles me though and I would hope they do something about this in the future. The crew seem quite inexperienced and do not show the calm and assertive behaviour that I am used to from most airlines yet they are friendly and polite. The scripted announcements with things such as "Scooting off" (instead of taking off) add to this feeling: friendly attempting to be fun yet not assertive or what I would consider professional air crew behaviour. The flight was delayed by some 30 minutes. All in all I would not hesitate to fly with Scoot again.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment N/A
Value For Money 12345
yes
3/10

Scoot customer review

(Singapore)

Boeing 777 but felt more cramped than an Airbus 320 as the 777 carries more passengers. Service call button and light switch is too close to each other and in a position where a 2.5hr flight from SIN-BKK was nothing but a symphony of calls for service. Flew FlyBagEat. Was informed that my online pre-ordered Eat was not available. I declined offer of another meal and asked for a refund. They got me my pre-ordered meal from Biz Class. My Eat was only served to me 10 minutes before the plane started descent into BKK. I had to struggle with the factory sealed microwave meal it was sealed so tightly I really had to struggle to open it without creating a mess. Good thing I bought a one-way ticket on my inaugural flight with Scoot. My flight back to SIN was on Tiger Airways.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment N/A
Value For Money 12345
no
10/10

Scoot customer review

(Singapore)

Flew Scoot for the first time and had a very enjoyable experience. The seats are actually very comfortable and already well reclined in its up-right state. I didn't feel the need to recline my seat throughout my SIN- SYD trip. There was sufficient legroom and space under the seats to stretch your legs and ample overhead storage space. I didn't miss the entertainment as I brought my own tablet as had most people. That said onboard rental of a fully loaded iPad at $22 seems reasonable to me. While I didn't try all food on offer I did load up on snacks and I like the flexibility of being able to purchase what I wanted when I wanted. The one issue I have is the positioning of the call button on the armrest that often gets accidentally depressed whenever you shift positions in your seat. I'm not a large person but I seemed to set off the pinging each time I shifted. The downside of course is that the stewards/stewardesses may not be as responsive when you actually want to call them. Overall I rate Scoot and my first experience with them highly and think that if they can maintain standards which shouldn't be difficult given their SQ pedigree they will be a success.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment N/A
Value For Money 12345
yes
9/10

Scoot customer review

(Malaysia)

We flew from Singapore to Sydney in August and had a pleasant flight. Save for the delay in landing due to the Sydney control tower the flight was nice. On the way back from Sydney to Singapore we had a nice trip too. As it is a 400+ passenger 777-200 plane the food served was a bit slow but we had a nice breakfast in Sydney so it was a non issue. There were minor blips like running out of bottled water for sale overall the food selection was nice. More legroom and better choice of food (compared to AirAsiaX). As a point to note we flew KUL-SG-Sydney (using FlyScoot) instead of KUL-Sydney by AirAsiaX. We had time to spare and we have no regrets spending time in Changi before going on FlyScoot to Sydney and back. We will do this again in November 2012.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment N/A
Value For Money 12345
yes
6/10

Scoot customer review

(Singapore)

Took a long week end to fly from Singapore to Gold Coast. Because my companion is a big guy we took one Super Seat and one standard Seat. Both are aisle seats. Turns out there is not much difference. As we departed at 10.30pm we expected to have a nap within the 7-hour flight. Since the plane adopts a 3-4-3 seating plan the aisles are extremely narrow. Every time the trolley came by the flight attendant shoved my arm and woke me up. The passenger next to me was a tall guy whose elbow kept poking my other arm. Despite this we may still fly them again and low price is the main reason.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages N/A
Inflight Entertainment N/A
Value For Money 12345
yes
1/10

Scoot customer review

(Australia)

Flew from Gold Coast to Singapore 4 weeks ago business class. Seats were as hard as a rock the food was shocking and there was supposed to be priority boarding! Never happened. I booked Air Asia Business class for return and they were great. Fully reclining seats and priority boarding. It was worth forfeiting the Scoot return fare.
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment N/A
Value For Money 12345
no
3/10

Scoot customer review

(Australia)

SIN-SYD August 2012 dep. SIN 2.10am arr. SYD 11.40am. The most uncomfortable airline seat I've ever experienced - shallow narrow no headrest no lumbar support small pitch. The food was a very small portion so do not purchase a ticket that includes food. FLY/BAG are the only tickets to consider and bring your own food. Call buttons rang constantly throughout the overnight flight due to their location low on armrests and passengers accidentally activating them when moving in the narrow seats. Never again.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment N/A
Value For Money 12345
no
4/10

Scoot customer review

(Australia)

We just flew Gold Coast -Singapore - Gold Coast on Scoot Biz and they would have to be the worst seats in the sky. No foot rest extremely thin and uncomfortable. Scoot have missed a golden opportunity to snatch market share from Air Asia who have flat bed seats in Biz. Feedback from other passengers was identical to ours in that they won't fly them again unless seating improves dramatically.
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no