Scoot

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 329 reviews
6/10
3 star Skytrax Rating
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7/10

Scoot customer review

(Singapore)

Recently travelled SIN-TPE-SIN. Managed to get the promotional fares on their recently launched new route. Poor legroom and seat space but bearable for a 4hr flight. The Air-conditioning was too cold both ways. Cabin crew was amateurish but efficient. Flight to TPE was full but only 60% on the way back. Overall good value.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages N/A
Inflight Entertainment N/A
Value For Money 12345
yes
10/10

Scoot customer review

(Australia)

OOL-IN in Economy having traveled with Scoot on four previous occasions. Boeing 777 is comfortable clean and has enough overhead storage. Economy seat is sufficient and comparable to other low cost carriers. Food was not purchased as I prefer to eat before and after a flight on LCC. Drink prices are reasonable. Staff were very attentive friendly and were on the go for duration of the flight.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
5/10

Scoot customer review

(Australia)

Travelled from SIN-OOL 2 days ago on a 777 and were not impressed. The seats were very hard and had no head rest! The cabin service was almost non existent and the food was inedible. The water is $4 for a 330ml bottle which is outrageous. The call buttons kept going off all night. However planes are new and clean.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
7/10

Scoot customer review

(Australia)

Managed to obtain really good priced tickets from SYD to SIN and back. 10 seats across on 772 which is pretty tight. Flight out on time departure and early arrival. Flight back early departure and arrival. OK for daytime flight but on the way back overnight very uncomfortable and impossible to sleep despite paying more for extra legroom seats.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages N/A
Inflight Entertainment N/A
Value For Money 12345
yes
3/10

Scoot customer review

(Australia)

SYD-SIN-SYD and would not use Scoot again. Our 7 year old daughter found the seats a great size but my size 8 wife and my average size were very uncomfortable. There were no comforts. No entertainment system without paying no drinks without paying (water was $4) no fold-out head rests no blankets ($12) no pillows ($10) no foot rests the seats were smallest imaginable (they ask you to pay more once on board if you want to move up to the yellow seat). The staff were polite and sweet. The meal we purchased was unappetising. Plane was new and the landings were very smooth so as far as safe flying I cannot complain but the level of comfort was surprisingly low.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
8/10

Scoot customer review

(Australia)

Singapore-Gold Coast Oct 11th. Departed and arrived 10 min late due to Tech fault. Check in reasonable although strange - check in staff collect passports whilst waiting in check in line and take to document counter for processing then return to pass and direct you to check in counter. This in my opinion slows down check in. Meal service started 1.5hrs after take off pre booked meals served first however they start from row 21 and take a further 1.5hrs to reach seat 61 where I sat - the meal was cold and inedible. Economy blue seats leg room okay however I paid extra for Super seat (well worth the payment). Rows 61-64 are definitely the best - a larger seat and more leg room than other Super seat. Apart from food a good budget airline. Staff extremely professional.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment N/A
Value For Money 12345
yes
9/10

Scoot customer review

(Australia)

Bangkok-Singapore-Sydney 4-5 October 2012. For a tall person leg space for seating good and comfortable. General in flight service good. Cabin crew friendly. For the ground crew at Bangkok a suggestion - a smile it goes a long way. The "call" button in seats in wrong place - easy to push when sleeping.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages N/A
Inflight Entertainment N/A
Value For Money 12345
yes
9/10

Scoot customer review

(Australia)

Just did return flights on Scoot from Gold coast to Singapore and it's value for money. No complaint from me and my family. Recommend to anyone looking for value for money.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment N/A
Value For Money 12345
yes
8/10

Scoot customer review

(Malaysia)

Flew SIN-SYD-SIN in August 2012 with my family (2 adults and 2 children). No complaints and definitely value for money. We did a comparison with their RED competitor for flights on the same sectors on the same days and the difference is mind boggling! Can't say the same thing for the lasagne though which is probably the worst among the good experience we had! Another annoying thing is that the call button will forever be triggered by someone accidentally being located at the armrest.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment N/A
Value For Money 12345
yes
3/10

Scoot customer review

(Australia)

Flew from Singapore to Gold Coast in Scoot Biz. Had flown to Singapore from Brisbane in Premium Economy on Qantas so can make direct comparison. Scoot Biz (SB) was cheaper but seat size leg room meal service and entertainment options were worse if existent. The QF flight had tablet space for 2 drinks between seats SB had normal seat arm as in economy. Leg rest in SB seemed not worth it very little space due to pitch whilst I found meal indelible and nothing before landing or drink on takeoff. Also they made some announcement re streaming then didn't offer IPad. I was ready for sleep anyway. However the info on entertainment choice meant probably wouldn't watch it. In future I would go for Flystretch seats if I used them again after all they actually got to leave aircraft before Seat Biz. Warning in seat power is shared between 2 but use Singapore/UK plugs. Fellow travellers were also low cost travellers.
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes